Beefree blog

How to Use Gmail for Email Marketing

Beefree team
Beefree team
Sep 5, 2024
How to Use Gmail for Email Marketing
How to Use Gmail for Email Marketing

If you’re in search of a new ESP, Gmail might not be your first thought. The platform is meant primarily for individual email accounts, not marketing purposes. But since it’s completely free, Gmail is hugely helpful for small businesses that are ready to expand their email marketing.

As of 2023, Gmail has added numerous features that make it more suitable for email marketing, like multi-send mode as well as pre-set layouts, so it’s more capable of email marketing than ever before. Check out these tips for free email marketing with Gmail as your email service provider.

#1. Choose Gmail marketing tools

There are many free Gmail marketing tools that can help you run email marketing campaigns out of Gmail. We recommend tools such as Gumbamail, a free Chrome extension, to help transform Gmail into an email marketing tool that lets you schedule and send mailing campaigns to your subscribers without leaving Gmail.

Another helpful tool for your Gmail email marketing is Google Sheets. Like Gmail, Google Sheets is free. It’s essentially Google’s version of Microsoft Excel, and it’s a fantastic tool for creating and managing your mailing lists so you can do a mail merge when you’re ready to send a newsletter (more on that momentarily).


When you install Gumbamail and Beefree's templates for Gmail, you’ll be able to create beautifully designed mass email campaigns inside your Gmail account. (We’ll walk you through how towards the end of the article.)

#2. Creating your email list

There are many ways you can create an email list for Gmail campaigns. We recommend using either Google Contacts or Google Sheets.

Google Contacts is easy to access while you’re in Gmail. In Google Contacts, select the addresses you want to include and then add them to a new or existing label. When you’re through, send a Gmail message to each person with that label.

Alternatively, you can use Google Sheets to create a Gmail mail merge or use a free email marketing tool like Yet Another Mail Merge, which pulls addresses from a Google Sheet and then tracks your email campaigns.

How do you know which option is best for you?

It depends on your workflow and where your email contacts are coming in. When recipients are stored in Google Contacts, it makes sending easier: if each contact is labeled with the appropriate mailing list, you just type in the label name in the “To” field, and Gmail will send it to everyone with that label.The downside to Google Contacts is that you would generally need to add each contact manually.

If you have an existing list that is in Excel or another spreadsheet program, or if you’ve exported a list from another email marketing platform for example, it’s easier to convert that list to a Google Sheets document than to add each contact to Google Contacts individually.

In other words, if you already have a large, established mailing list, a mail merge from Google Sheets is best. If you’re just starting your mailing list and are building it a little at a time, Google Contacts is the better choice.If you want to send your email campaign with Google, ensure that your list has less than 500 users on it.

Gmail has a built-in send limit that caps you at 500 emails in a 24-hour period (this applies whether you’re sending to 500 recipients in one email or 500 separate emails in one day).

Based on these email-sending limits, Gmail is best for companies that have a small email list. Gmail’s free email-sending capabilities are an excellent choice for small businesses that are just getting started.

#3. Comply with local and international email regulations

To protect consumers against spam and data theft, there are certain requirements email marketers must follow. These can vary depending on where your recipients are.For example, the US has the CAN-SPAM Act, while Canada has the Canadian Anti-Spam Legislation or CASL.

The European Union has the GDPR, or General Data Protection Regulation, which includes several guidelines that email marketers need to follow. For example, before sending someone a promotional email, you need to obtain their consent. Each of these laws is unique, but they contact requirements like:

  • Receiving consent before sending emails to a new contact
  • Telling recipients where you’re located
  • Avoiding misleading headers and subject lines
  • Provide an opt-out link for recipients who want to stop receiving your emails.

While some ESPs have built-in features to help you comply with these regulations, Gmail doesn’t. That means with a Gmail mass email. You’ll need to double-check that everyone on your email list has opted in and hasn’t unsubscribed, that you have included an opt-out link, and so on. This will take some time and work, but it’s an essential task to complete.

#4. Use a business domain name

If you send a mass email from your personal email address — one that ends with @gmail.com — there’s a greater chance that the message will be flagged as spam and never reach its recipient. Platforms like Gmail are truly meant for personal use, not marketing. So make sure your sender address incorporates a domain name.

This looks more official and boosts the chances that the message will land in your recipient’s inbox. Why is this the case?

When a recipient’s email program is trying to decide whether an email is spam, one of its tools is to check the domain name of the email address. If there have been numerous spam emails sent from a particular domain name, the email program will block other emails with that domain name as spam too. When you send from your own custom domain, you know for a fact that no one else with that domain is sending out spam.

#5. Consider segmentation and A/B testing

In email marketing, segmentation refers to separating your mailing list into different groups based on established characteristics or purposes. For example, you might segment your list into different age groups, locations, genders, and so on. This can allow you to send more relevant emails because you can tailor emails to a particular group.

Another email marketing practice you can use by breaking up contacts into groups is A/B testing. In A/B testing, you have multiple versions of an email, and you send them to randomly selected contacts so you can compare which version received more opens, more clicks, or more conversions.

Both segmentation and A/B testing are highly beneficial for email marketing, and you can do them in Gmail, but keep in mind that it isn’t as easy as it is with dedicated email marketing platforms. If you’re using Google Contacts, you can segment by giving appropriate labels to each contact. Or, if you’re using Google Sheets for a mail merge, you can have different sheets for different segments

#6. Track campaign performance

Perhaps the largest limitation or challenge to using Gmail for email marketing is the lack of out-of-the-box data tracking.

Traditional email service providers for email marketing will automatically track data like open rates, click rates, and so on. Gmail does not, although there are ways to gather data.

One option is to use read receipts. If you have a paid Google Workspace account, you can turn on read receipts so you’ll know how many recipients open your emails. Recipients can open the email and decline to send you a read receipt, though, so this data is only partially reliable.

You can also use Google Analytics to set up some data tracking features. For example, you can use Google Analytics to generate tracking links that don’t just take readers to the page they’re clicking on but also collect the click data.

#7. Use Beefree's gmail templates

Gmail has another big downfall as an ESP: its design capabilities are minimal. While Gmail does now have some layout templates, they are highly limited. Add-ons or extensions are the key ways to create beautiful HTML emails with Gmail. Luckily, with Beefree's templates for Gmail you can send professionally designed emails directly to your Gmail account, and it’s completely free.

To set up the add-on with your Gmail account, install Beefree Templates for Gmail in Google Workspace Marketplace.

After the installation process is complete, you’ll see the Beefree icon in the right-hand sidebar of your inbox. You can then open any email in your inbox and then click the Beefree icon to select a template.

Once you’ve added your images and text, send the message to your email list.

If you have a Beefree account, you can also connect integrate it with Gmail.

Editor’s Note: This post was updated on September 2024 to ensure accuracy and comprehensiveness.

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Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

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Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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