Beefree blog

Compatibility: Email Design and Email Service Providers

Dalila Bonomi
Dalila Bonomi
May 11, 2021
Compatibility: Email Design and Email Service Providers
Compatibility: Email Design and Email Service Providers

The Email Service Provider (ESP) arena is booming, with more than $10 billion in deals within the industry and a host of new capabilities that allow today’s ESPs to do a lot more than send emails. For email marketers, ESPs have a number of beneficial features that can help streamline your email marketing process, helping you create more impact in less time. Let’s take a look at some must-know tips for email design when using an ESP.

ESPs have a number of beneficial features that can help streamline your email marketing process, helping you create more impact in less time.

What is an ESP?

ESPs, or email service providers, are platforms that allow you to send bulk emails. These tools often include other features, too, such as the ability to track your engagement or set up trigger campaigns. Mailchimp, Constant Contact and Active Campaign are all examples of ESPs. Benefits of ESPs include:

  • Batch sending
  • Spam regulations compliance
  • Building subscriber lists
  • Segmenting subscriber lists
  • Sending automated trigger email campaigns
  • Whitelisting services
  • Monitoring analytics and engagement
  • A/B testing

Most ESPs are also capable of integrating with other platforms. BEE Pro connects with all of the most popular ESPs — including those that use legacy HTML (like Outlook). With BEE’s ESP connector option, you’re able to design your emails using the BEE Pro editor and then seamlessly transfer the final design over to your ESP. Click here for a full list of the ESPs that integrate with BEE.

Email design for ESP

Before you can start sending out batch emails using your favorite ESP, you need to have your marketing emails (or email newsletters!) ready to go. Email design for ESP is about more than making your messages look pretty: The design decisions you make can help inbox filters recognize that the messages you’re sending aren’t spam, and the look of your email campaigns can build and reinforce the brand awareness you need to create conversions.

Select on-brand fonts

Choose fonts to use in your email that are on-brand and easy to read. If your email is off-brand, it has a higher likelihood of being marked as spam. Intentionally branding your emails improves deliverability and builds trust with your email list. That’s why it’s essential that every design choice is made with your branding in mind. When consumers feel like they truly know your brand, it helps to build trust and, eventually, conversions. Staying consistent with your fonts is one of the most effective ways to do this.We recommend selecting one font to use for headings and another to use for body text. Tools like Fontjoy or Fontpair can help you find fonts that look good together. Check out the easy-to-read font in this newsletter from Elysium Health:Subject line: Ending soon: Your best offer of the year!

email design for ESP

Picking the perfect font won’t do you any good if your subscribers can’t see it on their devices. That’s why It’s also a good idea to use web safe fonts —default fonts installed on virtually every device. Web safe fonts include:

  • Arial
  • Courier
  • Georgia
  • Times New Roman
  • Verdana

By using these web safe fonts, you can make certain that all of your subscribers will be able to read your text.

Choose the best layout

Your email should be as easy as possible for people to navigate and read. The structure of your message will depend on what type of email you’re sending. A marketing email with product photos may call for a different layout than an email newsletter sharing recent blog posts. Try choosing from these popular email layouts for your next message:

Inverted pyramid

An inverted pyramid email layout looks like an upside-down triangle. It does three things: First, it grabs your reader’s attention with a bold header. Second, it builds the anticipation using supporting copy or other design elements. And finally, it narrows in on the CTA.Template: World Meditation Day by Nore Potera 

Use this template in Beefree!

Use this template in Beefree!

Zig zag

The zig zag email layout is a good choice for text-heavy messages. Since we naturally skim in a zig-zag pattern, this email structure helps readers take it all in. See how the bottom half of this apology email creates a Z? Place your finger on the “Best exercises for your brain” text and trace it out:Template: Sorry for the empty email! by Navid Nosrati

Use this template in Beefree!

Use this template in Beefree!

One column

A simple single-column email is easy to design and equally as easy to read. We love this example from BITE Beauty that utilizes user-generated content to show off various products one at a time.Subject line: Vibrant lips never looked so good ? ? ? 

one column email design

Create an attractive header

Your email header helps people get oriented before they read the rest of your email. Use this space strategically to set the tone for your brand. In this email newsletter from The Afro Hair & Skin Co, the header includes the brand’s logo and shares an additional piece of information as well: The products are handmade in England.Subject line: New goodies just in time for your spring glow-up.

email header example

If relevant, your header can also include a navigation menu to help readers navigate the email:Template: Only Love Can Conquer Hate by Jen Schmaltz 

Use this template in Beefree!

Use this template in Beefree!

Add powerful visual content 

Your visual content —photos, videos, GIFs and illustrations —will help define the look of your email. Custom product photographs, whether self-created or user-generated, are a great way to showcase what you have to offer. Stock images can boost impact too, as long as the pictures you select are in line with your overall branding and the message and tone of that particular email.GIFs are a good way to increase email engagement. In some cases, they can actually increase email conversion rates by 103%! This creative email from Zales uses a GIF of a relevant product to create a sense of urgency. Try incorporating GIF's into your email design for ESP.Subject line: This is for you night owls

gif of a clock

Videos increase engagement, too. However, many email clients don’t support videos embedded in email — so you’ll want to add the video thumbnail to your email and link it to the actual video on YouTube or another platform. This email template includes a CTA to visit your website and view a video.Template: Adapting to the new normal by Jesus Albusac

Use this template in Beefree!

Use this template in Beefree!

Take things one step further and design a creative email where the visuals match with the theme of the message. That might look like a “handwritten” note for an event invitation email, or something similar to this Oshkosh marketing email that’s reminiscent of a scrapbook page.Subject line: It’s a $14 shorts kind of Sunday!

email design for ESP example

Pick a complementary color scheme

Your color scheme for your email needs to be on-brand and eye-catching while still ensuring the email is easy to read. Plan your color scheme by finding complementary colors using a tool like Coolors. We recommend using a pale background color so your text stands out and then choosing a couple of accent colors that line up with your branding and give the email a pop of, well, color. For example, the lush green tones in this email from Rent the Runway reflect the shades of green in the main product photo at the top.Subject line: Introducing: The summer preview

colorful email example

Design a strong CTA

It’s not an understatement to say your CTA, or call to action, is the most important part of your email. The rest of your email should be strategically designed to lead directly to the CTA, whether it’s urging your readers to visit your website, make a purchase or do something else.There are three primary elements of a strong CTA: design, placement and copy. To design your CTA button, select a shape and size and use a contrasting color with empty space around it to help it stand out (like this “Shop New Arrivals” example from alice + olivia).Subject line: New summer arrivals

email cta

CTA placement is important, too. Including your main CTA above the fold (early in the email) gives readers a direct way to get what they’re looking for. Another CTA near the end of the message can grab subscribers who need a little more convincing first. In some cases you may need two CTA buttons — for example, one link to shop men’s clothes and another link to shop women’s.Finally, don’t forget about the copy! Use descriptive language that spells out the benefit(s) readers will get by tapping or clicking on that button. Try these examples on for size:

  • Learn how
  • Get 30% off
  • Shop dresses

Include a well-designed footer

Your email footer needs to include a visible unsubscribe link and your company information to comply with privacy regulations like the GDPR. This is also a good place to add your social media links. And you can strategically use that space to promote something, too — like this Moda Operandi example that includes links to the company’s rewards program and app.Subject line: Oseree has a new ‘90s inspired bikini — and we’re obsessed 

email footer

Wrap-up: Email design for ESP compatibility

Once your customer clicks on your CTA, where will they go? BEE can help you answer this age-old question with our landing page designer —which allows you to convert your email design into a campaign-specific landing page for your website. With tools like BEE Pro and your email service provider of choice, the process of designing marketing emails can be both simple and enjoyable!

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Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

How to Leverage Email Campaigns to Gather Sincere Product Reviews

What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns. Keep reading to learn how!
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What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns.

Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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