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Our Top 10 Email Design Lessons of 2017

Beefree team
Beefree team
Dec 21, 2017
Our Top 10 Email Design Lessons of 2017
Our Top 10 Email Design Lessons of 2017

As 2017 draws to a close, we're filled with gratitude for you, our beloved readers! We've rounded up your favorite Email Design Workshop posts so we can reflect on the biggest email design lessons of 2017.It's been a fantastic year of exploring and celebrating great email design, and we couldn't be more grateful that you tuned in. Our aim is to continue to make this an inspiring and informative space where we can all learn and grow together to send better and better emails. Cheers to more great email design in 2018! Before we roll into the new year, let's check out 2017's big email design takeaways. Here's what we learned!

#1. How to optimize event reminder emails

In our post, 5 Effective Strategies for Event Reminder Emails, we covered how to build an email thatkeeps registrants interested, provides essential event information, and helps bring in a final round of RSVPs. It's not an easy task! But it's an important one, and this was our most trafficked post of the year. In it, we took a closer look at how brands like General Assembly, Punchbowl, Course Horse, and Eventbrite design their emails for maximum impact.

Email Design Lessons of 2017

#2. How to create a full bleed vs. limited width email

When an email has afull-bleed layout, the content has an edge-to-edge appearance. The design extends to the full width of your screen (typically more noticeable on desktop and tablets).On the other hand, in alimited-width design, content appears boxed in, typically surrounded by a pale HTML background color like gray. In this case, the width of the email's content remains fixed in and doesn’t stretch out. In our post, How to Design a Full-Bleed Vs Limited-Width Email Layout Design, we reviewed examples of both email types and showed you the super easy process of building either style.

Email Design Lessons of 2017

An example of a boxed email from MOO

#3. What to consider when choosing an email platform

What should you consider when searching for the perfect ESP design tool? In this post, we asked email marketing gurus to weigh in. And wow, we got some great advice from design directors, marketing specialists, developers, and email consultants. HTML flexibility and customization were big ones, along with great templates, intuitive UI, and more.

Email Design Lessons of 2017

#4. How to wow subscribers with personalized images in email

This was one of our favorite tutorials of the year, and readers agreed. We're not talking about how to use a merge tag in the subject line or body copy here; we're talking about personalized images.Adding dynamic content like this to email campaigns is becoming easier and easier. Our tutorial shows how to take any image from your emails and turn it into one that's personalized anddynamic so subscribers see their names appear! If you missed this post, definitely check it out. Big thanks to NiftyImages for making this awesome capability easier than ever!

Email Design Lessons of 2017

#5. Why event follow-up emails are so important

Planning an event takes so much time and energy that it's easy to forget to plan for after the event. But following up with your audience after a webinar, conference, or gathering is such an important engagement opportunity. In our post, we talk about three big design tips for event follow-up emails.

Email Design Lessons of 2017

#6. What to take away from this year's #LitmusLive in Boston

What email geek doesn't love a good Litmus conference? While we can't always travel to each location, every year we spend extra time gathering the top tips from the event so that everyone—near and far—can be in the know. And 2017's #LitmusLive takeaways did not disappoint. Read all 10 in our post, The Best Email Design Tips from #LitmusLive Boston 2017, including the one on taking email design risks and making apologies.

#7. What makes a great header design

What makes a great header? This might not be something you consider in your day-to-day email design, especially when working with templates, but the header is the first thing a reader sees when opening your email. A header counts! This post includes5 simple, highly effective tips for your email header design.

Email Design Lessons of 2017

#8. How to re-engage subscribers with an abandoned registration email that works

As consumers, we love simple, easy, single-click tasks. But not everything can be accomplished that quickly, and keeping customers engaged throughout a path to purchase can seem like a daunting feat. Often, users walk away from the registration process.Enter abandoned registration emails. We looked at how brands like HBO, Hulu, Indiegogo, and Resy re-engage potential customers who have walked away mid-signup. There are some great design tricks here!

Email Design Lessons of 2017

#9. What you should do to prep for holiday email campaigns in July

It feels like we just worked on this post yesterday, and now it's the end of December! This post is still a great heads-up to help you get ready for next year! #2018goals, right? We covered 10ways to get ahead of end-of-year campaigns during slow summer months. You'll be glad you did.

Email Design Lessons of 2017

#10. How to use  millennial pink in your email design

We have to say, even after sharing this post, we continued (and still continue) to see millennial pink everywhere in email! Pantone declared it the color of the year in 2016, but at this rate, we don't think it's going out of style anytime soon. Incorporating the color doesn't have to mean making all your emails the color of the sunset. We looked at creative ways brands are using pink, and we think you might be inspired, too.

Email Design Lessons of 2017

...And that's a wrap! Thank you again for following Email Design Workshop this year! If there were posts you found especially helpful, and if there are ones you want to see in 2018, we're all ears (and eyes)! Let us know in the comments. And best wishes for a happy 2018, from inboxes and beyond!

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Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

How to Leverage Email Campaigns to Gather Sincere Product Reviews

What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns. Keep reading to learn how!
Beefree team
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What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns.

Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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