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5 Best Practices for Integrating Social Media and Email

Claron - Beaconstac
Claron - Beaconstac
Oct 11, 2023
5 Best Practices for Integrating Social Media and Email
5 Best Practices for Integrating Social Media and Email

Social media and email marketing are two of the most powerful tools for reaching your target customers. It is stated that 76% of consumers have purchased a brand they saw on social media, and 59% of customers said marketing emails influenced their decision to buy.Based on these findings, we think it’s safe to say that combining the two channels will only increase your reach and drive more conversions.But let’s face it. It’s easier said than done.To integrate them effectively, you need a clear strategy. You can’t just combine email marketing and social media elements on a whim. Here are some of the six best practices for combining social media with email marketing and boosting your marketing efforts. But first, the basics:

What are the benefits of combining social media and email marketing?

Integrating social media and email marketing can create a dynamic synergy to enhance your marketing efforts. By combining these two channels, marketers can:

1. Reach a wider audience  

Different channels have different audiences. Therefore, combining social media and email marketing will help you amplify your message and solutions and widen your reach.Furthermore, integrating your social media and email marketing efforts lets you engage your potential customers across multiple touchpoints with personalized messages. I mean, they do say that it takes a potential customer seeing your brand 7 times to get them to complete the desired action ;)Social media elements like user-generated content can build trust and credibility with your audience. Not only does it allow your brand to reach other communities, but using the UGC in your emails is said to lead to a 73% boost in clickthrough rate.

2. Boost engagement

Boosting engagement is important in any business. A successful engagement of consumers contributes to 23% of a company’s increase in revenue, according to Gallup.To boost email engagement, one strategy is to include social sharing buttons in your emails - leading them to different avenues to experience your brand and engage with your content. Vise versa; youcan also promote your newsletter using social platforms. We’ll talk more about this later!

3. Ensures multi-channel touchpoints and forms of communications

Companies with an effective multi-channel communication strategy retain 89% of their customers.The integration of the two channels works well because of their differences. While email is a more direct and mass communication channel, social media enables real-time interactions and encourages open 1-1 conversations.You can create a comprehensive communication strategy that leverages the strengths of both channels for the best results. For instance, as a business, you can maximize social media’s capacity to showcase your product and curate curiosity that will help generate new subscribers. Then, you can use email’s strengths, like segmentation and personalization, to nurture those leads to become paying customers (and repeat customers).

4. Build customer loyalty 

Social media and email marketing provide valuable insights into your audience's behaviors, interests, and preferences. These insights are critical to personalization. 80% of consumers are more likely to do business with a company that offers personalized experiences.Personalization has become expected for consumers. So much so that 63% of shoppers will stop buying from companies if they use poor personalization strategies. The truth is that consumers want to feel like they are the most important, and they are, so get to know them! More than 70% of customers say they would buy from a brand they feel connected to.Tools like segmentation, automation, and personalization are driven by how your users behave and act on both social and email. Leveraging these can help you craft campaigns where your readers feel seen and are inspired to take action and look forward to engaging with your brand again.

Effective strategies for integrating social media and email marketing

These strategies have been used by big brands such as Amazon, Copyblogger, and Hubspot and have proven to help achieve a successful integration of social media and email marketing.

1. Incorporate social media icons into your email campaigns

As mentioned previously, one effortless strategy is to integrate social icons into all of your emails. This helps brand engagement, which, according to Lucidpress, is responsible for a 23% boost in a company’s revenue.Here’s an example of how Amazon uses social media icons into their emails:

amazon social icons on email

https://reallygoodemails.com/emails/smiles-davis-sent-you-an-amazon-gift-card

2. Include social sharing buttons in your emails

What’s the difference between icons and sharing buttons?While icons direct your subscribers to your social profiles, sharing buttons allow subscribers to share the email content on their social media platforms.This is a great way to allow your email subscriber to promote your email newsletter to their social media audience.A great way to encourage sharing is to consider adding a call-to-action like “Share with Friends” so your recipients know what to do with the social sharing buttons. This is exactly what Copyblogger did:

copyblogger social sharing buttons on email newsletter

You can even run a referral campaign and provide a discount to readers who use the social sharing buttons.

3. Share e-business card with links to social media in email signature

An e-business card allows you to boost your networking efforts and provides a convenient option for potential clients to connect with you on platforms like LinkedIn, Twitter, and others.E-business cards are a lot more personable than social icons since they lead to your personal social media. This strategy can be especially helpful for Sales teams whose mission is building customer rapport.Some ways to do this is by adding links or QR scans that lead them to the social platform of your choice.

4. Use social media profiles to promote email signups

Adding a link to your email signup page in your social media bios is a must. This helps lessen the barriers to entry since potential customers don’t have to go all the way to your website and look for your email subscriber form.A link management tool comes in handy if you have more than one link you'd like to add to your social profiles for easy access. These tools help to consolidate all the links to your marketing resources–newsletter, websites, and social media platforms, giving customers more options to connect and engage with your brand.The image below shows how Hubspot used a link-management tool to promote their email signup on TikTok. Below the Subscribe button are other buttons that lead to the brand’s newest blog posts.

HubSpot link management

5. Target your email subscribers with social media ads

Retargeted ads allow you to re-engage with an audience that has already expressed interest in your brand but never made a purchase. Ad retargeting allows you to showcase your latest offerings, promote your events, or run conversion-focused campaigns like discount sales, limited-time offers, exclusive deals, etc.You can use your email list to run these retargeted ads aimed at your subscribers. Just upload your email subscriber list; the social platform will match each email address with that person’s profile on the channel.If you want the best results, personalize your ad messaging to resonate with specific segments of your audience. And don't forget to include a strong call to action.

6. Promote your lead magnet on social media

A lead magnet can include an ebook, industry guide, case studies, and webinars. It is usually a way to encourage email sign-ups by offering potential customers free access to a resource. Think, Litmus’ “State of Emails Workflow Reports.”Lead magnets allow you to begin nurturing relationships with potential customers with email sequences or consistent, relevant email communication, which may result in them becoming paying customers.Social media comes into play as a way to promote your lead magnets. You can use paid ads or organic social posts to promote your ebook or webinar. Just highlight your lead magnet's unique value and benefits in your social media post or ad.Also, ensure your lead magnet is something only your potential customers–not everyone–will find valuable. Remember, your ultimate goal is to sell. Imagine a scenario where you sell email marketing software and offer an Amazon gift card as your lead magnet on social media. You’ll likely get many subscribers, but these might also include those who will never even purchase email marketing software.Don’t forget to analyze the performance of your lead magnets on social media and leverage the insights to fine-tune your campaigns.

Get started on integrating social media and email marketing

Combining social media and email marketing is a win-win for you and your customers. Together, they form a powerhouse to extend your reach, drive traffic and conversions, enhance personalization, and foster brand loyalty.Beefree is a great tool for creating social media assets like a link in bio page, landing pages with a form for new subscribers, and fully-fledged email campaigns. Its drag-and-drop functionality and thousands of free editable templates make getting started easy. The best part? It's free! - Happy designing.

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Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

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What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns.

Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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