Beefree blog

3 Tips for More Diverse and Inclusive Emails

Emily Santos
Emily Santos
Jun 24, 2022
3 Tips for More Diverse and Inclusive Emails
3 Tips for More Diverse and Inclusive Emails

It is no secret that over the last decade, there has been a focus on prioritizing diversity, equity, and inclusion. We have seen this shift in the workplace and in all forms of communication. Your audience today may include individuals from various generations, gender identities and expressions, and races and ethnicities. So, whether you're sending emails to your team or an external audience, here are some diversity and inclusion best practices.But first, let's go back to basics.

What are Diversity and Inclusion?

In short, diversity is acknowledging an individual's differences, such as race, gender, and sexual orientation.Inclusivity is the steps an organization takes to welcome and empower those with different backgrounds.Diversity and inclusivity are essential values for any organization to embrace. Doing so helps create a safe and supportive environment where individuals are open to offering alternative perspectives. This then helps develop new and innovative solutions that include everyone's unique needs.

Why is it essential to write diverse and inclusive emails?

Whether you're writing an email to generate sales or establish brand loyalty, it is vital that your audience feels involved in the conversation.The best way to do this is to start by acknowledging that your audience may encompass people with different disabilities and experiences who want to feel represented in a world that historically ignores them.Acknowledging this factor will help guide the content you write and how you write it. It will also show your audience that you are trying to create aninclusive space where their differences are acknowledged, accepted, and represented.

3 Diversity and Inclusion Tips for Better Emails:

To begin being diverse and inclusive, you should first get to know your audience and workforce. Listening to their experiences and stories will help identify how to better serve, support, and represent them in your content and organization.Once you've done that, here are 3 diversity and inclusion tips to implement in your next email:

  1. Inclusive Language
  2. When writing emails, it is easy to assume your audience only identifies as male/female based on the demographics found on your CRM. Unfortunately, many email clients have yet to include other gender identities, such as non-binary and genderqueer. The lack of options when choosing gender identity forces many to conform to the "male/female" binary. This results in the absence of diversity you see in your CRM.
  3. So, what can you do?
  4. When in doubt, use gender-neutral terms.
  5. Switch "hey guys/girls" with "hey folks" or "hey friends."
  6. Switch "she" or "he" (when references your audience as a whole and not a specific person) with "they/them."
  7. Inclusive language also includes avoiding language historically used to discriminate against a group of people. For instance, "crazy" and "insane" have been used to belittle those with mental illnesses. Instead, try using "outrageous, bizarre, and intense."
  8. These are only some of the language shifts you should begin to consider when writing your next email. Make it a priority to continue learning and educating yourself and your organization on inclusive language.
  9. Show Diversity through Pictures
  10. It is important to use photos and illustrations that help your audience see themselves represented in your brand. Stock images are a great and easy way to create more inclusive emails. When choosing images, ask yourself, "does this represent a wide range of different people?" If it doesn't, keep looking! Here is a roundup of our favorite websites to find diverse images
  11. TONL: A diverse stock photography site with imagery representing different cultures, traditions, and individuals from various races and ethnicities. Monthly plans begin at $29.
  12. nappy: A free stock image site representing Black and Brown people. Images may be used for free for commercial and personal use. They have a wide variety of different collections and categories.
  13. The Gender Spectrum by Vice: A collection of free LGBTQ+ stock photos including trans, non-binary, and gender non-conforming individuals. Some of the categories that can be found in the collection are lifestyle, technology, school, health, and more.
  14. Remember to ensure that all images have alt text and code for those with visual impairments. Alt text is read aloud by screen readers when a person has images off or cannot see the images. To learn more, here is an article by Boldist on "The Art of Writing Alt Text for Accessibility."
  15. Follow Accessibility Guidelines
  16. If this is the first time you're hearing about Web Accessibility Guidelines, this step might take longer to implement.  At times, this might require you to revisit all of your email templates, brand guidelines, and design systems. In the meantime, here are some tips you can start implementing right away:
  17. High color contrast: Some colors might be hard to differentiate for your audience with visual impairments. Using colors that are high in contrast will help separate content such as copy and background colors. This is especially important when designing for dark mode. A great platform to test the contrast of your colors is WebAim.Org
  18. Use Large Font Size: For desktop, any font size below 16 pt might be difficult to read. With BEE Pro, the text size changes for optimal viewing on mobile.
  19. "Click Here" as a CTA: Unfortunately, we are all guilty of this. Boldist states "focus on what the user accomplishes or will get instead of assuming how they interact." Making the switch from "Click Here" to something like "View The Shoe Catalog," provides more context and it is easier for your audience to understand where they are being redirected without having to read the entire email or when using a screen reader.
  20. For more resources on Web Accessibility Guideines, visit the WCAG 2.0.  Also, make it a priority to hold trainings for your employees to understand and learn to apply Accessibility Guidelines in all that they do.

Bonus Tip #4: Continue to Stay Informed.  

The best way to ensure that you are working towards a more diverse and inclusive future is to continue to stay informed. Some ways to do this are:

  • Make it a priority to continuously get feedback from other people in diverse groups in and outside of your organization.
  • Staying informed about political and social climate. While some organizations believe that business and politics are to be kept separate, at BEE it is important to stand proud of our values and continuously hold space and support our team through tough social and political climates.
  • Get training on DEI initiatives from outside organizations. Some really great resources include The Communication Network, AVIXA, and Council on Accreditation.

Overall being diverse and inclusive is a practice. It is how you honor people’s differences through every other decision that impacts the organization and those you serve. It is not something you will conquer overnight, as this sometimes requires systemic change, but writing more diverse and inclusive emails is a small step toward the right direction.

Related posts

Email strategies you’ve likely heard of but haven’t implemented yet

While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 
Kruti Shah
Feb 5, 2025

How to Leverage Email Campaigns to Gather Sincere Product Reviews

What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns. Keep reading to learn how!
Beefree team
Jan 22, 2025

How Beefree is Helping Email Makers Scale Their Production

2024 was a banner year for email markers everywhere. From sleek newsletters to interactive promos, you flexed your creative muscle to new heights and did it with a level of speed and efficiency that made crafting award-worthy emails look easy. Let’s dive into the numbers, trends, and stories that made this year unforgettable for email makers like you.
Beefree team
Jan 6, 2025

Email strategies you’ve likely heard of but haven’t implemented yet

While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 
Kruti Shah
Kruti Shah
5 Feb
2025

Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

How to Leverage Email Campaigns to Gather Sincere Product Reviews

What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns. Keep reading to learn how!
Beefree team
Beefree team
22 Jan
2025

What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns.

Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

Stay informed on all email trends

From the latest creative design strategies that inspire your next campaign to industry best practices and tech advancements, our newsletter is the go-to for all things creation.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By clicking Subscribe you're agreeing with our Privacy Policy