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The Ultimate List of E-Commerce Statistics for 2021

Emily Santos
Emily Santos
Nov 19, 2021
The Ultimate List of E-Commerce Statistics for 2021
The Ultimate List of E-Commerce Statistics for 2021

Providing the best customer experience includes developing a strong e-commerce presence. Whether you’re a large or small business, every detail from your website to your email should be intact and meet customer needs to sell more products.Do you understand the values of your in-person and online customer base? Does your business have a strong in-store and online presence?Keep up with e-commerce marketing trends to make sure you’re answering yes to these questions. This will also help your business see some major growth and stay ahead of the increasing online competition.

In 2021, holiday sales are expected to increase between 8.5% and 10.5% over 2020 (NRF, 2021)

email e-commerce statistics

Email E-Commerce Statistics

  • About 61% of consumers prefer brands contact them via email (Statista, 2021)
  • The average open rate for abandoned cart emails is 45% (Moosend, 2021)
  • Shopify claims that in 2018, e-commerce email marketing was responsible for 24% of holiday sales (and this has only continued to grow) (Optinmonster, 2019)
  • In 2020, 60% of e-commerce, retail, and consumer goods and service companies personalized emails based on former purchases, compared to the 38% in 2019 (Litmus, 2020)
  • About 64% of small businesses use email marketing to reach customers (Campaign Monitor, 2021)
social media e-commerce statistics

Social Media E-Commerce Statistics

  • Having active social media accounts is important for your business. Online retailers with at least one active social media account make about 32% more sales than online retailers that don’t have social media accounts (Bigcommerce, 2021)
  • About 55% of Gen Z-ers that are active on social media claim that their clothing purchases are influenced by posts they saw on social media platforms (eMarketer, 2019)
  • E-commerce promotion on social media is encouraged, in fact, TikTok users are able to add e-commerce links in their bio (TechCrunch, 2019)
  • In 2021, worldwide ad spending on Facebook and Instagram combined will reach nearly $95 billion annually (eMarketer, 2019)
Shopping Cart E-Commerce Statistics

Shopping Cart E-Commerce Statistics

  • About 69.57% of shopping carts are abandoned (FreshRelevance, 2021)
  • The top reason shoppers abandon carts is due to high extra costs (Baymard Institute, 2021)
  • The average open rate for abandoned cart follow-up emails is 42.3% (Barilliance, 2021)
  • About 23% of people will abandon carts immediately if you require account creation during the checkout process (Baymard Institute, 2020)
  • Optimized checkout design would help e-commerce sites gain a 35% increase in conversion rates (Baymard Institute, 2020)
  • Having an exit-intent popup has helped recover 53% of abandoning visitors (Optinmonster, 2019)
Online Shopping Statistics

Online Shopping Statistics

  • Over 2.14 billion people worldwide are expected to buy goods/services online in 2021. This is up from 1.66 billion global digital buyers in 2016 (Statista, 2021)
  • 40% of online shoppers affirmed that the preferred payment method amongst online shoppers worldwide is PayPal (Statista, 2021)
  • Retail e-commerce sales worldwide amounted to 4.28 trillion US dollars in 2021 and are projected to grow to 5.4 trillion US dollars in 2022 (Statista, 2021)
  • One of the most popular online activities worldwide is online shopping (Statista, 2021)
  • In 2021, it’s estimated that there will be about 2.14 billion global digital buyers (Oberlo, 2021)
  • Free delivery is the number one reason people shop online (Oberlo, 2021)
  • 50% of customers will stop visiting an e-commerce website if it isn’t mobile friendly, even if they like the business (Truelist, 2021)

Mobile Shopping Statistics 

  • Smartphones accounted for about 70% of all retail website visits worldwide in 2021 (Statista, 2021)
  • Of the total US e-commerce sales, 45% are mobile e-commerce sales (Insider, 2020)
  • About 57% of customers won’t recommend a business with a poorly designed mobile website (Sweor, 2021)
  • 56% of in-store shoppers used their smartphones to shop or research items while they were in a store in the past week, says a global survey (Google/Ipsos, 2019)
In-Store Shopping Statistics

In-Store Shopping Statistics

  • By 2024, in-store sales are expected to reach $21.4 trillion globally (Statista, 2021)
  • Now in 2021, retail sales have exceeded $4.4 trillion (NRF, 2021) 
  • During Q2021 in the US, 86% of total retail sales were non-e-commerce sales (USE Census, Bureau, 2021) 
  • About 58% of customers have said to be interested in attending in-store retail events in the future (Score, 2019) 
  • In-stores, about 81% of customers discover and evaluate new products (Salesforce, 2019)
  • Almost 63% of customers buy more than what initially intended during in-store shopping (Salesforce, 2019)
  • While returning a product, about 67% of customers admit that they bought something else (Salesforce, 2019)
Small Business Retail Statistics

Small Business Retail Statistics

  • About 37% of small businesses don’t have a website (Visual Objects, 2020)
  • 98.6% of all retailer firms in the US are small retailers (Score, 2019)
  • $22,341 is the average monthly revenue reported by small retailers (Score, 2019)
  • The average gross margin of small and medium-sized retailers is 51% (Score, 2019)
Global E-Commerce Statistics

Global E-Commerce Statistics

  • In 2021, e-commerce sales are expected to makeup 18.1% of retail sales worldwide (Oberlo, 2021)
  • By 2023, e-commerce sales are projected to makeup 22% of retail sales worldwide (Oberlo, 2021)
  • China is the leading country by retail e-commerce sales (Statista, 2021)
  • Retail e-commerce sales worldwide amounted to 4.28 trillion US dollars in 2020 and by 2022, e-retail revenues are projected to grow to 5.4 trillion US dollars (Statista, 2021)
Bonus E-Commerce Statistics

Bonus E-Commerce Statistics

  • The largest group of digital buyers in the United States are millennials aged 25 to 34 (Statista, 2021)
  • Many online consumers read up to 6 product reviews before making a purchase (Statista, 2021)
  • Amazon is the largest consumer internet/online service company worldwide. As of June 2021, they have a market cap of approximately 1,735 billion U.S. dollars (Statista, 2021)
  • In Q3 of 2020, about 2.17% of global e-commerce website visits were converted into purchases, which is down from 2.25% from the previous quarter (Statista, 2021)
  • Customers shopping in fashion view approximately 32 pages before making a purchase (Statista, 2021)
  • Roughly 45 percent of global e-commerce payment transactions were made by digital and mobile wallets, making the digital wallet the most popular online payment method worldwide. And this is set to increase to over 50% by 2024 (Statista, 2021)

Keep Up With The Latest E-Commerce Trends

Stay on pace with the latest trends so your business will succeed through the busy seasons. While the industry is ever-changing, it is worth your time to study up so you can get creative with your marketing strategies to stay ahead of the competition. Leverage some of these current trends to better connect with your target market this season.

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2024 was a banner year for email markers everywhere. From sleek newsletters to interactive promos, you flexed your creative muscle to new heights and did it with a level of speed and efficiency that made crafting award-worthy emails look easy. 

At Beefree, we’ve had a front-row seat to all the incredible ways you scaled your email production. With templates that sped up creation and workflows that brought your team closer, you’ve redefined what it means to create emails that inspire and deliver.

Let’s dive into the numbers, trends, and stories that made this year unforgettable for email makers like you. 

Total number of emails created: 1,648,180

That’s right—over 1.6 million emails were crafted using Beefree this year, each one a testament to your creativity and efficiency. Everyone from small startups to large enterprises, and teams across the globe harnessed the power of Beefree.

The templates that powered your success

Out of the 1.6 million emails created this year, 178,199 started with a little help from our template catalog.

Our most loved categories included:

  • Templates for Gmail & Mailchimp: Whether you were crafting a campaign or a one-off blast, these platform agnostic templates made it easy to integrate design and delivery effortlessly.
  • Password-reset emails: You proved that even the most utilitarian messages deserve to be noticed.
  • Notification email templates: From order confirmations to system alerts, these templates kept your communications clear, concise, and on-brand.

These favorites highlight a vital truth: even the simplest communications can leave a lasting impression. Templates have become your secret weapon, allowing you to hit the ground running, save time, and focus on the creative flair that makes your emails stand out.

(source)

Total time saved per week: 2 hours

Time is money, and in 2024, Beefree users saved big. On average, 59% of users shaved off at least 2 hours per week on email creation, giving them more time to focus on strategy, creativity, and all the other things that make their emails shine. But that’s just the tip of the iceberg.

An impressive 81% of users reported being able to design emails at least 3x faster since implementing Beefree. What used to take hours now takes mere minutes with pre-designed templates and built-in collaboration tools. 

(source)

More time saved = more time to design

By cutting down on the nitty-gritty of email production, like formatting, coding, and repetitive edits, Beefree gave you the freedom to focus on what truly matters: design. 

With more time on your hands, you experimented with bold new layouts, fine-tuned your visual storytelling, and perfected those interactive elements that kept your audience engaged.

(source)

84% of Beefree users saw an increase in design quality after implementing our tool and 84% have increased on-brand email creation by 50% or more. 

Think about it: The less time on production meant more time to think creatively and innovate.

New height reached 

With more time on your hands and even more accessible design solutions, 2024 became the year you pushed boundaries and achieved more than ever before. And as your email production scaled, so did your ambitions. 

This surge in productivity and creativity signaled that you were ready for the next step—a plan that could grow alongside you and offer even more tailored support for your evolving needs. Recognizing this, we launched our Business Plan in May, designed specifically to meet you where you’re at. 

This plan was crafted to offer the advanced features and scalability that busy teams need, like enhanced collaboration tools and more customization options. 

Is the Beefree HTML Email Builder Right for You? >

After upgrading to a paid plan, 41% of Beefree users saw an ROI in just under a month! 58% report that Beefree has been a KEY part of scaling their email programs. 

(source)

Beautiful design matters 

A well-crafted email design does more than look good; it communicates your brand’s personality, values, and message in a way that’s instantly recognizable and engaging. It draws the reader in, guides their eyes through the content seamlessly, and encourages action, whether it’s clicking through to a website, signing up for an event, or making a purchase.

In 2024, you embraced the power of beautiful design like never before, and you were rewarded for it. Beefree users increased their CTR by an average of 25%.

The marketing ROI on the one email alone was immeasurable. Open rates increased by over 20%, engagement rates by 31%, and best of all, the subscribers fell under a healthy .1%. All are driven by the creative firepower of Beefree. 

Aimee Meester
, Founder and CEO, Madison Taylor Marketing 
Read the case study

In a digital landscape where first impressions are everything, beautiful design isn’t just nice to have—it’s a necessity. And with Beefree, creating visually appealing emails has never been easier, empowering you to continue delivering designs that captivate and convert.

We can’t wait to see what you create next.

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A few weeks back, we kicked off the first-ever 2024 Really Good Email Awards (cue the confetti). The “award show” was paired with downloadable resources sharing the ins and outs of what made these emails winners. Today, we’re taking it one step further and sharing how you can build award-winning emails in Beefree.  

But first, what is an award-winning email? 

Winning emails like Miro’s welcome series and the AllTrails x Calm collab didn’t just meet expectations—they redefined them. Besides being the most loved by the RGE community, the winning emails beautifully balanced creativity, trends, and best practices. They gave us insight into the future of email design and how to break the rules intentionally. 

While each email was different in its own unique way, we noticed a consistent pattern in them all: On-brand, but never boring. Let’s take the emails by Sundays as a really good example of staying on brand. Everything from their Black Friday emails to their order confirmation emails follows the same brand guidelines, ensuring a cohesive experience at every touchpoint. 

Resource from our Award Ceremony

This realization was validating! As marketers, we know how important presenting a cohesive experience is for brand recognition, awareness, and loyalty. But as passionate designers, we're always looking at the next cool design trend. This pattern of "on-brand, yet never boring" pushes us to explore new and creative ways to showcase our branding and spread our message.

Designing on-brand, never-boring emails with Beefree

Beefree makes balancing creativity with your brand guidelines seamless. Its combination of brand management, productivity solutions, and a no-code drag-and-drop editor enables everyone to create beautiful designs that inspire people to action and drive results. 

uevi.co/4075ZNTX

Step 1: Set your brand guidelines

Your brand, your rules. Lock in colors, fonts, and logos so your emails look like you —even if Greg from accounting gets a little too creative with the copy. 

There are several ways to set your brand guidelines in Beefree, but our favorite is to use our “Get Brand Styles” feature, which can be accessed in your workspace’s style settings.


Once you’re in your settings, click on “Get brand styles” and input your website’s URL. From there, Beefree will retrieve your brand’s colors, fonts, and social links. You can learn more about this feature here

Once you import your brand’s essentials, you can continue to add brand elements. You can get as granular as you’d like. From a predefined width for emails and pages, to the appearance of your CTAs. 

With our Advanced Style Kit, you can even set predefined background colors, set the appearance of lists, and tables. 

Once you add your style settings, every email your team creates with Beefree will have the same brand colors, icons, links, fonts, and whatever else you decide to assign. Now, let’s say you want to take things one step further. 

Step 2: Create re-usable content blocks 

Beverage brand and winner of our Endless Cheer Award, “Athletic Brewing,” is a great example that following a template doesn’t have to be restrictive. 

All of their holiday templates follow a similar layout: A hero section with a standout image, a large title, body text, and a CTA followed by a similar content block below. 

Resource from our Award Ceremony


Beefree’s Saved and Synced Rows are an easy way to build out templated layouts for your emails. Most users turn frequently used content blocks, such as headers or footers, into Saved Rows so they can easily use them in other designs. You can also save rows as “Synced” when you want to apply any changes made to a row to all of your other email templates. 

You can find all of your Saved and Synced Rows in the builder's Rows tab by selecting “My Saved Rows.”

Templates and re-usable content blocks aren’t just made to help you speed up creation time; they’re about allowing you and your team more time to be creative. The less time you spend worrying about what layout to create, the more time you can spend coming up with clever messaging or taking high-quality product shots. 

uevi.co/1491YKUH

Let’s get to the fun stuff.

Step 3: Bring your visions to life 

In our downloadable resource, we shared the characteristics of each email that made it stand out. We highlighted key elements such as persuasive copy, value-driven content, actionable CTA’s, interesting layouts, and so much more. 

We could spend hours sharing tips and tricks to emulate the award-winning characteristics of an email, but for now, we’ll share some of Beefree’s features that can help take your emails from “meh” to “Why didn’t I think of that?” 

Display conditions

Why settle for one-size-fits-all when you can design emails that feel like a direct DM to each recipient? Beefree’s Display Conditions feature allows you to pick a condition (or write one from scratch if you are technically savvy), apply it to a row, and thus show different content based on the recipient. 

We can see a great example of how Display Conditions could be used in Rael’s award-winning email below: 

Really Good Email Awards Deck

The “Hook, Line, and Sinker” Awards goes to Rael for its charming abandoned cart email that feels like a warm reminder rather than a hard sell.  Instead of just pushing one product, the thoughtfully curated product suggestions make it easy to explore complementary items. 

uevi.co/7663GXCO

Interactivity

Throughout all winning emails, we saw brands bring their message to life with movement. Whether they used videos, gifs, icons, or crafted visually interesting layouts – making their emails interactive was crucial in getting our attention. 

Resource from our Award Ceremony

With Beefree, you can turn your designs into playgrounds. Easily add videos, GIFs, countdown timers, surveys, hover effects, and more. To see what’s possible, we recommend browsing through our template catalog! 

Mobile design mode 

Part of crafting a truly on-brand experience is ensuring that your brand looks good anywhere. Beefree takes responsiveness and dynamic design to the next level by allowing you to create custom mobile experiences. With Mode Design Mode you can re-arrange, re-size, and remove elements for smaller screens. 

uevi.co/2498UJQM 

Step 4: Let AI take care of the little things 

Creating award-winning emails takes vision, creativity, and time. But let’s be honest—sometimes, the little tasks, like tweaking ALT text or sourcing the perfect image, can slow you down.

With Beefree’s AI-powered solutions, you can let your eager intern handle the busy work while you focus on making your emails unforgettable.

AI Image Generator

Struggling to find the perfect image? Beefree’s AI Image Generator lets you create custom visuals that enhance your email’s message. Just add an image block to your email and in the Content Properties panel on the right, click “Create with AI,” then fill out the details. For additional prompt suggestions visit this support page

Alt Text Generator

For us, alt text isn’t just a best practice—it’s essential for creating accessible emails. But crafting the perfect descriptions for every image can feel like a chore.

 Beefree’s AI ALT Text Generator takes care of it for you, automatically generating accurate and descriptive ALT text for your images, gifs, icons, and stickers. 

AI Copy Assistant 

When Greg from accounting gets a bit of writer’s block or when you need a little help writing a catchy CTA, AI is here to help generate bold and fresh ideas. 

Ready to start designing? 

A really good email involves a balance of best practices and bold moves. The winning emails didn’t just make an impact; they set the standard for what’s possible in email marketing. Now, it’s your turn to take the lessons, insights, and inspiration from these campaigns and channel them into your next great idea. Start designing with Beefree for free!

If you’re looking for even more inspiration or tactical takeaways, don’t forget to download the deck or watch the Award ceremony replay! 

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