Beefree blog

Design tips for season's greetings and thank you emails

Beefree team
Beefree team
Dec 22, 2015
Design tips for season's greetings and thank you emails
Design tips for season's greetings and thank you emails

This week, as the working world starts to quiet down a little, we're inspired by the companies and organizations who took the time to send season's greetings emails saying "thank you" and cheers for the year ahead. We know inboxes are more crowded than ever in December, but in a sea of deals-and-discounts messages, these emails are refreshing—even uplifting.There are no prompts or pleasto buy or save or donate or register. And while season's greetingsmessagesare still "email marketing" (no doubt a strategic way to strengthen relationships withcustomers and keep your brand top of mind), if done well, these emails canbenefit business as much as they delight readers, leaving themwith a positive association of your brand as we roll into 2016.Here are some inspiring season's greetings emails we've received so far. Incorporate these design tipsas you prepare your company's message for the end of 2015 or beginning of 2016.

Tip #1: Have fun

This email from Vimeo made us smile. From the subject line (We love you wondrous humans) to the punny copy to the sparklingcontent, it's clear Vimeo is having fun, and it's contagious.

vimeo

"Come the end of the year, some companies release 'annual reports' full of charts and numbers detailing the total cups of coffee they ingested," they write. "Other companies build interactive websites to share awesome videos from 2015 with their equally awesome communities."And build an interactive website they did. Click the Mood Screen GIF in the center of the email...

mood

...and you're taken to the "Mood Screen" website, where clicking anywhere delivers an assigned mood and accompanying Vimeo video.

Screen Shot 2015-12-23 at 12.39.53 PM

The concept is relativelysimple but incredibly clever. It's a perfect example of the Vimeo brand in action. And its shareability is sure to generate buzz online.

Tip #2: Gift holiday-themed branded content

This simple season's greetings email from Jean-Georges restaurants gives readers a festive recipe while also sending wishes for a happy holiday.

jean georges

The image is actually an animated GIF, making us really feel the warmth.

chestnuts

Spend a little time developing an angle that ties together existingbranded content witha holiday theme. Giving away content helps brands positively position themselves and can even provide an opportunity tolearn about and grow your target audience. Come up with something yoursubscribers would enjoy—like a free-to-download ebook or a printable holiday card—andturn it into a gift.Design tip for animated GIFs: be sure to follow our best practices for using animated GIFs in email and crop your GIF.

Tip #3: Keep it sweet, simply

This two-line email from Deva Curl, a line of hair care products for curly-headed women, is straightforward—and merry!

deva curl

The email isfestive, on-brand (all about those curls!), and will take readers two seconds to digest. Remember, your subscribershave probably beeninundated with emails all month, so a really short message that cuts to the chase is effective. The emphasis here is on the fun illustration, which—you guessed it—is actually another animated GIF (that links back to the Deva Curl website, of course):

deva

Deva Curl should be wary of the hazards of sending an image-only email, but otherwise,we think this email is great. It's smart to give subscribers a break fromcontent-loaded emails. Allow your sweet and festive message to shine through.

Tip #4: Be yourself

Maybe your brand has a really stellar web presence with a great website, blog, all the social media accounts possible, a longsubscriber listand a regularly-sent newsletter, and more. You put a lot of content out there, positioning yourself as a subject-matter expert and developing respect in your industry and among your clients and readers. But, who's behind all thatcontent? Chances are, your readers are kind of curious about that. Don't be a robot; be yourself. That's exactly what the Email Experience Council did with their season's greeting email:

email experience

Looks like they're having almost as much fun as Vimeo! It's fun and refreshing to see realpeople. Head over to EEC's website and you'll find a very professional aesthetic and tone, without any personal information of the employees behind the operation. But peoplewant brands to be friendly and personable.Showing the people behind your brand bolsters a feeling ofconnection with your readers.

Tip #5: Wrap up your year

It's the time of year when many of us—businesses included—are reflecting on the previous 12 months. If your company hit some milestones this year, remind readers of your accomplishments in a succinct, easy-to-read way. Braven Brewing Company does a great job of that with their bulleted list:

braven

In just a few lines, they wrap-up their 2015 on a positive note. And they're sure to show their gratitude and thank their supporters—an essential part of their message.

Tip # 6: Break the mold

Food 52 sends really beautiful emails that typically follow the same format: high quality photography and a sleek grid-layout. They look like this:

food52

That's why this recent email from them reallycaught out eye:

food 52

The illustration is a completedesign 180 for Food 52.It's a festive, fun change-up for the holidays, one that's sure to garner attention among readers who aren't expecting it. Refreshing your email template is a smart way to kick off the season, making readers feel the festive spirit andhopefully encouragingclicks.

Season's greetings emails wrap-up

Our favorite season's greetings emails have a lot in common: they're playful, highly visual, and short and sweet. At a time of year that can often be a bit chaotic, we appreciate the brands that took a moment to send something bright and merry to our inboxes, without asking anything of us or taking much of our time. It's not too late to put together your own season's greeting email. Keep our design tips in mind:

  1. Have fun! Brainstorm a playful and unique concept that can stand on its own, like Vimeo's Mood Screen, and maximize shareability beyond your existing audience.
  2. Give away content. Make it valuable, special, and on-brand, then present it to your readers in a simple, visually-appealing email.
  3. Be sweet & simple. A few lines is all it takes. Be thankful, and offer good cheer! And a pun or two won't hurt ;)
  4. Show readers who you are. It's a great time for brands to peel back the curtain on their operations and take a more personable approach. It could be as simple as a photograph in the signature line or a company picture.
  5. Mention the year's achievements. But keep it short. Let readers know your grateful for their support, and because of it you've come a long way this year.
  6. Change up your usual style. This is the season for refreshing your template and doing something special.

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Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

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What do customers think about your brand’s products? The best way to find out is to ask them directly, which you can do via strategic email campaigns.

Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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