Beefree blog

How to Create Order Confirmation Emails for Repeat Sales

Emily Santos
Emily Santos
Jun 9, 2023
How to Create Order Confirmation Emails for Repeat Sales
How to Create Order Confirmation Emails for Repeat Sales

A strong, on-brand, and engaging experience is everything in e-commerce. Digital communications become the central focus of your brand’s marketing efforts without a face-to-face opportunity to win online customers. That's where an order confirmation email comes in.E-commerce merchants report that as many as 80% of sales will likely come from only 20% of your customers because they return repeatedly.While a digital experience with your audience begins when they first land on your website, they become repeat customers based on the impactful experience you provide after purchase. A confirmation email, more than just a receipt, is your opportunity to engage the customer - let us show you how!

What is an Order Confirmation Email?

Now that we’ve hyped up confirmation emails, I guess it’s time to explain what an order confirmation email is.In short, it’s a transactional receipt sent to acknowledge an online purchase. An electronic confirmation of purchase is important if you’re the customer; it legitimizes the purchase and provides the next steps (and peace of mind).So, what do brands stand to gain from sending transactional emails? This type of communication is an opportunity to build excitement over the purchase—a way of building and nurturing your relationship with your customers.And, of course, a great way to earn valuable repeat business is by introducing additional products or services.Typically, an order confirmation will contain the following:

  • Order confirmation number
  • Description of what was purchased
  • Cost and payment information
  • Shipping and delivery details
  • Links to your return policies
  • Customer service contact information

Features of the Best Order Confirmation Emails

The best order confirmation emails will go beyond the basic nuts and bolts listed above. Here are some additional features of an excellent order confirmation email.

Mobile-Friendly Design

According to Shopify, shoppers will make nearly half of all e-commerce purchases using a mobile device by 2024. People are shopping on their phones, which means they’ll also be looking for that order confirmation email on their smartphones. Mobile-friendly design is a must-have for order confirmation emails if you’re serious about winning repeat business. Read the blog: Email Design for Mobile: Best Practices to Take Your Marketing Emails Up a Level

Brand Voice

It will take more than sending a receipt to excite a customer. Help them see who you are and the value you bring by spicing up your email content with a brand voice. For example, you can integrate voice into graphics or add some delightful intro copy to your email. While the goal is to keep this email reasonably short, it’s still important to create separation between your brand and others.

Call-to-Action

If your ultimate goal is to drive repeat business and engagement, we’d recommend including a call-to-action for the customer to take the next step with you. So what is the next step?

  • Cross-sell: show them other products they may like to purchase
  • Up-sell: show them how to make their purchase better
  • Referral: ask them to share your brand with others for gifts.
  • Subscribe: promote newsletter or email sign-ups
  • Engage: promote downloading your mobile app
  • Reward: provide a coupon for use on a future purchase
  • Feedback: ask them to complete a survey or leave a review

Email Subject Line

According to HubSpot, order confirmation emails have the highest open rate at 65%. Of course, this should be expected as the customer wants to confirm and review their order to ensure they were charged appropriately and that the purchase will arrive on time. Because there is great value inside the order confirmation email, it’s essential that the subject line clearly describes what’s inside. Here are a few ways to go about this:

  • Administrative: Order #83627193 is confirmed.
  • Thank you:  Thank you for your purchase!
  • Confirmation:  Review your purchase
  • Engaging: We’ve got your order! 

Learning From an Order Confirmation Email Template

If you’re new to order confirmation emails or want to revamp your existing ones, consider using an order confirmation email template. Using a template can save you time when it comes to finding the right layout, sections to include, and overall design of the emails.BEE’s templates are designed with the customer in mind and follow email design best practices, including mobile-friendly layouts. Using our drag-and-drop interface, you can fully customize the email to match your branding and voice.

Examples of Order Confirmation Emails

Here are a few examples of order confirmation emails we love!

Amazon

If you’re one of the millions of Amazon customers, you’ve seen this before. Amazon keeps things short and sweet. You can easily see what was ordered, your total, and when it is expected to arrive. Some stand-out components are the large “view or manage order” button that allows customers to make changes with ease should something need to be edited. The “suggested products” section is also a great use of personalization and encourages repeat purchases.

amazon example of an order confirmation email

Source: https://www.pinterest.com/pin/144607838013729735/

REI Co-op

REI’s order confirmation email is well-branded and easy to read. They’ve chosen to use the bottom of this order confirmation email to promote their membership and credit card programs. One stand-out component that encourages brand loyalty is the REI difference statement which promises a 100% satisfaction guarantee, offering peace of mind to customers with each purchase.

REI CO OP confirmation email examples

Source: https://www.pinterest.com/pin/70437474160298/

Order Confirmation Email Best Practices to Consider

The next time you send an order confirmation email, remember that there is more to it than a simple Leverage the high email open rate with the opportunity to cross-sell or grow customer loyalty and drive return sales. Don’t forget to include some elements of your branding. A great place to start is with a well-designed email template, like those available from BEE.

Related posts

How Beefree is Helping Email Makers Scale Their Production

2024 was a banner year for email markers everywhere. From sleek newsletters to interactive promos, you flexed your creative muscle to new heights and did it with a level of speed and efficiency that made crafting award-worthy emails look easy. Let’s dive into the numbers, trends, and stories that made this year unforgettable for email makers like you.
Beefree team
Jan 6, 2025

Design Award-Winning Emails with Beefree

A few weeks back, we kicked off the first-ever 2024 Really Good Email Awards (cue the confetti). Today, we’re taking it one step further and sharing how you can build award-winning emails in Beefree.
Emily Santos
Dec 26, 2024

Simplifying Email Creation for Universities with Beefree

In a recent conversation with Rice University’s Owl Business Analyst, Sonja Fulbright, we revealed all the challenges that led the university to lean on Beefree—not only to bring their decentralized teams together in one platform but also to increase the speed and quality of the university’s emails. 
Stephanie Benoit
Jan 2, 2025

How Beefree is Helping Email Makers Scale Their Production

2024 was a banner year for email markers everywhere. From sleek newsletters to interactive promos, you flexed your creative muscle to new heights and did it with a level of speed and efficiency that made crafting award-worthy emails look easy. Let’s dive into the numbers, trends, and stories that made this year unforgettable for email makers like you.
Beefree team
Beefree team
6 Jan
2025

2024 was a banner year for email markers everywhere. From sleek newsletters to interactive promos, you flexed your creative muscle to new heights and did it with a level of speed and efficiency that made crafting award-worthy emails look easy. 

At Beefree, we’ve had a front-row seat to all the incredible ways you scaled your email production. With templates that sped up creation and workflows that brought your team closer, you’ve redefined what it means to create emails that inspire and deliver.

Let’s dive into the numbers, trends, and stories that made this year unforgettable for email makers like you. 

Total number of emails created: 1,648,180

That’s right—over 1.6 million emails were crafted using Beefree this year, each one a testament to your creativity and efficiency. Everyone from small startups to large enterprises, and teams across the globe harnessed the power of Beefree.

The templates that powered your success

Out of the 1.6 million emails created this year, 178,199 started with a little help from our template catalog.

Our most loved categories included:

  • Templates for Gmail & Mailchimp: Whether you were crafting a campaign or a one-off blast, these platform agnostic templates made it easy to integrate design and delivery effortlessly.
  • Password-reset emails: You proved that even the most utilitarian messages deserve to be noticed.
  • Notification email templates: From order confirmations to system alerts, these templates kept your communications clear, concise, and on-brand.

These favorites highlight a vital truth: even the simplest communications can leave a lasting impression. Templates have become your secret weapon, allowing you to hit the ground running, save time, and focus on the creative flair that makes your emails stand out.

(source)

Total time saved per week: 2 hours

Time is money, and in 2024, Beefree users saved big. On average, 59% of users shaved off at least 2 hours per week on email creation, giving them more time to focus on strategy, creativity, and all the other things that make their emails shine. But that’s just the tip of the iceberg.

An impressive 81% of users reported being able to design emails at least 3x faster since implementing Beefree. What used to take hours now takes mere minutes with pre-designed templates and built-in collaboration tools. 

(source)

More time saved = more time to design

By cutting down on the nitty-gritty of email production, like formatting, coding, and repetitive edits, Beefree gave you the freedom to focus on what truly matters: design. 

With more time on your hands, you experimented with bold new layouts, fine-tuned your visual storytelling, and perfected those interactive elements that kept your audience engaged.

(source)

84% of Beefree users saw an increase in design quality after implementing our tool and 84% have increased on-brand email creation by 50% or more. 

Think about it: The less time on production meant more time to think creatively and innovate.

New height reached 

With more time on your hands and even more accessible design solutions, 2024 became the year you pushed boundaries and achieved more than ever before. And as your email production scaled, so did your ambitions. 

This surge in productivity and creativity signaled that you were ready for the next step—a plan that could grow alongside you and offer even more tailored support for your evolving needs. Recognizing this, we launched our Business Plan in May, designed specifically to meet you where you’re at. 

This plan was crafted to offer the advanced features and scalability that busy teams need, like enhanced collaboration tools and more customization options. 

Is the Beefree HTML Email Builder Right for You? >

After upgrading to a paid plan, 41% of Beefree users saw an ROI in just under a month! 58% report that Beefree has been a KEY part of scaling their email programs. 

(source)

Beautiful design matters 

A well-crafted email design does more than look good; it communicates your brand’s personality, values, and message in a way that’s instantly recognizable and engaging. It draws the reader in, guides their eyes through the content seamlessly, and encourages action, whether it’s clicking through to a website, signing up for an event, or making a purchase.

In 2024, you embraced the power of beautiful design like never before, and you were rewarded for it. Beefree users increased their CTR by an average of 25%.

The marketing ROI on the one email alone was immeasurable. Open rates increased by over 20%, engagement rates by 31%, and best of all, the subscribers fell under a healthy .1%. All are driven by the creative firepower of Beefree. 

Aimee Meester
, Founder and CEO, Madison Taylor Marketing 
Read the case study

In a digital landscape where first impressions are everything, beautiful design isn’t just nice to have—it’s a necessity. And with Beefree, creating visually appealing emails has never been easier, empowering you to continue delivering designs that captivate and convert.

We can’t wait to see what you create next.

Design Award-Winning Emails with Beefree

A few weeks back, we kicked off the first-ever 2024 Really Good Email Awards (cue the confetti). Today, we’re taking it one step further and sharing how you can build award-winning emails in Beefree.
Emily Santos
Emily Santos
26 Dec
2024

A few weeks back, we kicked off the first-ever 2024 Really Good Email Awards (cue the confetti). The “award show” was paired with downloadable resources sharing the ins and outs of what made these emails winners. Today, we’re taking it one step further and sharing how you can build award-winning emails in Beefree.  

But first, what is an award-winning email? 

Winning emails like Miro’s welcome series and the AllTrails x Calm collab didn’t just meet expectations—they redefined them. Besides being the most loved by the RGE community, the winning emails beautifully balanced creativity, trends, and best practices. They gave us insight into the future of email design and how to break the rules intentionally. 

While each email was different in its own unique way, we noticed a consistent pattern in them all: On-brand, but never boring. Let’s take the emails by Sundays as a really good example of staying on brand. Everything from their Black Friday emails to their order confirmation emails follows the same brand guidelines, ensuring a cohesive experience at every touchpoint. 

Resource from our Award Ceremony

This realization was validating! As marketers, we know how important presenting a cohesive experience is for brand recognition, awareness, and loyalty. But as passionate designers, we're always looking at the next cool design trend. This pattern of "on-brand, yet never boring" pushes us to explore new and creative ways to showcase our branding and spread our message.

Designing on-brand, never-boring emails with Beefree

Beefree makes balancing creativity with your brand guidelines seamless. Its combination of brand management, productivity solutions, and a no-code drag-and-drop editor enables everyone to create beautiful designs that inspire people to action and drive results. 

uevi.co/4075ZNTX

Step 1: Set your brand guidelines

Your brand, your rules. Lock in colors, fonts, and logos so your emails look like you —even if Greg from accounting gets a little too creative with the copy. 

There are several ways to set your brand guidelines in Beefree, but our favorite is to use our “Get Brand Styles” feature, which can be accessed in your workspace’s style settings.


Once you’re in your settings, click on “Get brand styles” and input your website’s URL. From there, Beefree will retrieve your brand’s colors, fonts, and social links. You can learn more about this feature here

Once you import your brand’s essentials, you can continue to add brand elements. You can get as granular as you’d like. From a predefined width for emails and pages, to the appearance of your CTAs. 

With our Advanced Style Kit, you can even set predefined background colors, set the appearance of lists, and tables. 

Once you add your style settings, every email your team creates with Beefree will have the same brand colors, icons, links, fonts, and whatever else you decide to assign. Now, let’s say you want to take things one step further. 

Step 2: Create re-usable content blocks 

Beverage brand and winner of our Endless Cheer Award, “Athletic Brewing,” is a great example that following a template doesn’t have to be restrictive. 

All of their holiday templates follow a similar layout: A hero section with a standout image, a large title, body text, and a CTA followed by a similar content block below. 

Resource from our Award Ceremony


Beefree’s Saved and Synced Rows are an easy way to build out templated layouts for your emails. Most users turn frequently used content blocks, such as headers or footers, into Saved Rows so they can easily use them in other designs. You can also save rows as “Synced” when you want to apply any changes made to a row to all of your other email templates. 

You can find all of your Saved and Synced Rows in the builder's Rows tab by selecting “My Saved Rows.”

Templates and re-usable content blocks aren’t just made to help you speed up creation time; they’re about allowing you and your team more time to be creative. The less time you spend worrying about what layout to create, the more time you can spend coming up with clever messaging or taking high-quality product shots. 

uevi.co/1491YKUH

Let’s get to the fun stuff.

Step 3: Bring your visions to life 

In our downloadable resource, we shared the characteristics of each email that made it stand out. We highlighted key elements such as persuasive copy, value-driven content, actionable CTA’s, interesting layouts, and so much more. 

We could spend hours sharing tips and tricks to emulate the award-winning characteristics of an email, but for now, we’ll share some of Beefree’s features that can help take your emails from “meh” to “Why didn’t I think of that?” 

Display conditions

Why settle for one-size-fits-all when you can design emails that feel like a direct DM to each recipient? Beefree’s Display Conditions feature allows you to pick a condition (or write one from scratch if you are technically savvy), apply it to a row, and thus show different content based on the recipient. 

We can see a great example of how Display Conditions could be used in Rael’s award-winning email below: 

Really Good Email Awards Deck

The “Hook, Line, and Sinker” Awards goes to Rael for its charming abandoned cart email that feels like a warm reminder rather than a hard sell.  Instead of just pushing one product, the thoughtfully curated product suggestions make it easy to explore complementary items. 

uevi.co/7663GXCO

Interactivity

Throughout all winning emails, we saw brands bring their message to life with movement. Whether they used videos, gifs, icons, or crafted visually interesting layouts – making their emails interactive was crucial in getting our attention. 

Resource from our Award Ceremony

With Beefree, you can turn your designs into playgrounds. Easily add videos, GIFs, countdown timers, surveys, hover effects, and more. To see what’s possible, we recommend browsing through our template catalog! 

Mobile design mode 

Part of crafting a truly on-brand experience is ensuring that your brand looks good anywhere. Beefree takes responsiveness and dynamic design to the next level by allowing you to create custom mobile experiences. With Mode Design Mode you can re-arrange, re-size, and remove elements for smaller screens. 

uevi.co/2498UJQM 

Step 4: Let AI take care of the little things 

Creating award-winning emails takes vision, creativity, and time. But let’s be honest—sometimes, the little tasks, like tweaking ALT text or sourcing the perfect image, can slow you down.

With Beefree’s AI-powered solutions, you can let your eager intern handle the busy work while you focus on making your emails unforgettable.

AI Image Generator

Struggling to find the perfect image? Beefree’s AI Image Generator lets you create custom visuals that enhance your email’s message. Just add an image block to your email and in the Content Properties panel on the right, click “Create with AI,” then fill out the details. For additional prompt suggestions visit this support page

Alt Text Generator

For us, alt text isn’t just a best practice—it’s essential for creating accessible emails. But crafting the perfect descriptions for every image can feel like a chore.

 Beefree’s AI ALT Text Generator takes care of it for you, automatically generating accurate and descriptive ALT text for your images, gifs, icons, and stickers. 

AI Copy Assistant 

When Greg from accounting gets a bit of writer’s block or when you need a little help writing a catchy CTA, AI is here to help generate bold and fresh ideas. 

Ready to start designing? 

A really good email involves a balance of best practices and bold moves. The winning emails didn’t just make an impact; they set the standard for what’s possible in email marketing. Now, it’s your turn to take the lessons, insights, and inspiration from these campaigns and channel them into your next great idea. Start designing with Beefree for free!

If you’re looking for even more inspiration or tactical takeaways, don’t forget to download the deck or watch the Award ceremony replay! 

Stay informed on all email trends

From the latest creative design strategies that inspire your next campaign to industry best practices and tech advancements, our newsletter is the go-to for all things creation.

By clicking Subscribe you're agreeing with our Privacy Policy