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How to Create a Transactional Email to Boost Your Conversions

Beefree team
Beefree team
Jan 27, 2021
How to Create a Transactional Email to Boost Your Conversions
How to Create a Transactional Email to Boost Your Conversions

As an e-commerce brand, transactional emails are one of the most effective weapons in your marketing arsenal. Transactional emails have higher open rates than marketing emails, plus a click-through rate that’s almost three times higher than non-transactional emails. That’s why these types of messages present a valuable opportunity for you to build relationships with your customers! Here’s how to create a transactional email that will give your conversion rate a boost both now and long-term.

As an e-commerce brand, transactional emails are one of the most effective weapons in your marketing arsenal. These emails have a click-through rate that’s almost 3X higher than non-transactional emails.

What is a transactional email?

Transactional emails are emails that are triggered by events — a user performs an action, and they receive a certain email in response. Examples of transactional emails include:

  • Welcome emails
  • User activation or trial expiration emails
  • E-commerce emails (abandoned cart, receipts, confirmations)
  • Request emails (password reset or verification code)
  • Account-related alerts and security emails
  • Re-engagement emails
  • Support and feedback emails

Transactional emails are prompted by a specific customer action, and people expect to get these kinds of emails. If you request a password reset email, for example, you’re most likely going to be refreshing your inbox until you see the message come in. That’s why transactional emails have much higher open rates than marketing emails.Your transactional emails are more likely to be read, and that means they need to be top-notch. What’s more, this is a great place for you to subtly add some marketing and upsell your customer. Transactional emails are an easy place to sneak in a little marketing — it’s much easier to sell to people who already know about you than it is to seek out new customers.Wondering how to create a transactional email that will improve your conversion rate? Here are a few transactional email examples and tips.

Introduce yourself

Share more information about your company so your customers can get to know you. A welcome email is a great place to highlight your popular products and make it easy for readers to shop. Kassatex promotes its bestselling products with a separate CTA button for each one:Subject line: Welcome to Kassatex!

how to create a transactional email

Backcountry also adopts this approach, sharing a gear guide in its welcome email. Adding product information to your transactional email design is a smart way to up your conversion rate.Subject line: Welcome to Backcountry 

transactional email example

Offer an extra incentive

Provide your customers with an incentive — something that will encourage them to make a purchase, such as a discount or a special coupon code. In this welcome email, Peet’s Coffee gives new customers a code to get $2 off their first purchase. We’d suggest including your offer in the email subject line to help boost that transactional email open rate even more.Subject line: We want to welcome you 

how to create a transactional email

Upsell your customer

You can use your transactional email to upsell your customer — whether you ask them to simply add something to the order they've already made or bring up an entirely new proposition. An end-of-free-trial email is a good place to do this. You can also upsell your customer in an order confirmation email.

Use this template in Beefree!

Use this template in Beefree!

Create dynamic content

Abandoned cart emails are a hugely valuable type of transactional email. On average, these emails have a conversion rate that’s higher than 10%! Make your abandoned cart emails even better by drawing on the customer’s browsing history to add personalized product recommendations. For example, this message from Walmart presents the item left in the customer’s cart, but it also takes things a step further by providing some additional products to consider.Subject line: Check out before it sells out!

transactional email design

Broadcast your USP

What makes your company special? What perks or unique selling propositions do you offer that bring extra value to your customers? Highlight those selling points everywhere you can — including in your transactional emails. In this welcome email, Kate Farms (a company that makes feeding tube formula) mentions:

  • Two-day free shipping
  • A commitment to creating personal customer relationships
  • A passion for progress
  • The powerful ingredients used

When you consistently include this information, your customers receive the message without even realizing it. Over time, you’re helping them create a good impression of your brand.Subject line: Welcome to the Kate Farms family!

how to create a transactional email

Make sure the emails are branded

Our biggest tip for transactional email design: Your emails need to be clearly branded. This won’t necessarily boost your conversions right away. But increasing brand awareness and cementing customer loyalty will only do good things for your conversion rate in the long run. For example, in this email from Stitch Fix, the branding is subtle but there. The header is the same header Stitch Fix always uses. The color of the CTA button matches the company’s brand colors. And the subject line and copy use the same tone of voice as the brand’s other emails. All of these are important transactional email design choices that can improve a company's brand awareness.Subject line: Need to reset your password? No problem!

transactional email design

Wrap-up: Transactional email templates

Now that you know how to create a transactional email, you can use the BEE email editor to design yours. Our transactional email templates make it easy to create mobile-responsive, HTML messages — no coding experience required. Let the BEE editor kickstart your transactional email design!

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two emails about transactional email

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Make sure the personalization feature works

One of the biggest red flags for an SEG is a generic greeting. Adding Dear Sir/Madam at the start isn’t going to fly in today’s world. Even if your email gets through, it’s unlikely the recipient will open it. 

That’s why you need personalization. Linking your email marketing tools to your customer relationship management system means you can offer easy personalization, like addressing your customers by name, or even offering personalized recommendations based on their order history. 

Avoid image-only emails 

Image-only emails are tempting for an email marketer. They’re striking, they look good, and you can fine-tune what they look like in Photoshop or another image editor. 

They can also be a red flag for SEGs.

Thankfully, the solution is simple: enrich your emails. The best part about this approach is that it also improves the accessibility. Improving email accessibility will help ensure that all your customers can engage with your emails on their terms. Those emails will also load faster, look great on all devices, and be more engaging. 

Align your emails with the landing pages 

SEGs look out for suspicious links. A link might be suspicious if there’s a misspelling or if the link doesn’t sound like the content in the email. So, how do you ensure that SEGs don’t see any of your links as suspicious? 

You make them predictable. 

An easy way to do this is to create a landing page from an email. On top of aligning the landing page with the content of the newsletter, you’ll want to: 

  • Make a custom URL for every link that matches the content of the page 
  • Ensure there’s no misspelling
  • Don’t use urgent language around your link

Use 2FA to boost security

Do you need 2FA to get past SEGs? No, but it’s a great way to help protect you and your customers. 

You can protect sensitive data by adding user identity verification. For example, a customer may get an order confirmation email but wants to cancel or change the delivery details. Including a two-factor authentication step ensures only the customer can request changes. 

Building in extra security features puts your customers at ease. It also protects your endpoints and, in turn, your business. So, no, you don’t need 2FA to get past SEGs, but it’s worth looking into for you and your customers’ protection. 

Avoid urgency 

Urgency can be a flag for SEGs. So: 

  • DON’T WRITE IN ALL CAPS
  • Minimize the use of exclamation points

Think of the copy in your newsletter as a chance to win over your audience, not scare them into clicking the link. Doing this will improve your relationship with your customers since they’ve come to you on their terms. It’s also essential to get emails past the SEG.

Key takeaways 

Secure email gateways are a primary defense against spam and phishing attacks, but they can pose a problem for email marketers. By working to understand the security risks associated with email scams, you can then understand what your email needs to make it into inboxes. 

From there, you’ll want to make your emails more personable, accessible, and secure. Once you’ve found that sweet spot, your newsletters will be more likely to get past the secure email gateway and into your audience’s inboxes. 

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