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Your Go-To Guide For Ecommerce Email Marketing Campaigns

Dalila Bonomi
Dalila Bonomi
Sep 3, 2019
Your Go-To Guide For Ecommerce Email Marketing Campaigns
Your Go-To Guide For Ecommerce Email Marketing Campaigns

Originally published on September 3, 2019. Last updated October 8, 2021.Establishing your ecommerce business in the digital world is overwhelming due to the sheer number of moving parts and channels. The good news is you don’t have to be everywhere at once. Strategically focusing on one communication channel allows you to create genuine connections and stand out from the crowd.Email marketing is the best marketing channel to convert ecommerce website visitors into customers because it’s relatively inexpensive and used by every generation, including internet-savvy Gen Z and millennials.Recent data from Barilliance states that nearly 18% of businesses with email marketing campaigns achieved ROIs over $70 per every $1 invested.How can your business achieve these insane ROIs? Start by creating the best customer experience. A well-planned email sequence builds trust with your customers and encourages repeat buys.Let’s start with some basics to learn how to best connect with your customers.

What is ecommerce email marketing?

Ecommerce email marketing is a marketing strategy that uses emails to guide potential customers through the buying process. This type of marketing is all about building relationships and inspiring customer loyalty to increase repeat purchases.Ecommerce email marketing includes both promotional emails (new products, offers/discounts) and transactional emails (abandoned cart, receipt of payment, shipping confirmation).Creating email campaigns builds brand loyalty by opening an exclusive line of communication to email subscribers. Unlike social media or other public advertising platforms, email adds a personal touch. Be sure to implement these email design best practices when creating your ecommerce email series:

  • Personalize
  • Offer exclusive discounts to returning customers
  • A/B test
  • Optimize for mobile
  • Create a referral program
  • Ask for reviews and feedback
  • Notify customers when missing items are back in stock
  • Follow up on leads
  • Track which emails are most responsive
  • Include an unsubscribe option

 These ecommerce email templates take best practices into consideration. Customize them to align with your brand identity.So far so good? Let’s tackle these top tips to gain some serious customer traction with your ecommerce email sequence.

Best tips to leverage your ecommerce email marketing 

The email address has become our de-facto digital passport and a powerful marketing tool. When used correctly, it allows businesses to build long lasting relationships with their most loyal customers.When it comes to designing your own ecommerce email campaign, create a solid sequence with the following best practices in mind.

1. Establish your brand identity

Your ecommerce brand identity is your business personality. It’s how your customers perceive your business and the impression it makes and carries across your customer base.When forming your visual brand identity think about:

  • Name and taglines: Define your acronyms and consistent terminology for your brand.
  • Images: Optimize your images and make sure to find balance between images and text.
  • Email and web domains: Develop and stick to consistent layouts. Will your customers recognize your brand across all types of content?
  • Colors: Implement a color scheme for your emails and keep those brand colors consistent across all content. 
  • Fonts: Consider the nature of your business and decide on a web-safe font.

Establishing your brand identity with a trusted logo, consistent fonts/colors and an inviting email address will ensure that customers open your emails. The consistency gives a reputable first impression. It builds credibility and trust for a long term relationship with those customers.

2. Use each email as an opportunity to engage

Remember that every email you send is an opportunity to engage with your customer base. But it’s not solely about the campaigns themselves, there are other points of contact that will help you engage and connect further with your customers such as:

  • Newsletters
  • Appointment confirmations
  • Receipts 

Add more emails to your collection—develop a structured marketing calendar and a strong welcome series to get started. Make sure to automate them to make your life easier. When there are so many ways to connect with customers, it’s best to establish a sturdy system so there’s less on your plate day-to-day.Then, be sure to build your email list with opt-in opportunities and free offers to incentivize your customers. This will build loyalty and strengthen your connection with them.

3. Adopt a mobile-first approach

Think mobile first: bigger buttons, bigger text, simple message structure and responsive layout. Plenty of emails in your inbox unfortunately aren't optimized for mobile, so make sure to use a design tool that ensures you’re creating email campaigns that render correctly.Massimo Arrigoni, CEO of BEE explains:

“We need to think of our customers first having a mobile experience of our email messages, and then, maybe, a desktop one. That’s what “mobile-first” means: defaulting to mobile: thinking of a mobile user before any other user. And flipping the User Experience table in favor of a mobile experience has a far-reaching impact on email design, web design, online store checkout design, etc.”

4. Design uncluttered, focused messages

Nowadays, attention spans are super short. Customers browse through their inbox at the speed of light to quickly access the information they need or what’s interesting to them.Because of this, it’s best to keep email messages (optimized for both mobile and desktop) focused, clearcut and uncluttered with minimal topics. Best practice is to have only one call to action. If you need to use multiple call-to-actions, make sure those different sections of the email are visually separated using plenty of white space, different background colors and full-width images.

5. Choose the right design tools

Decide on the design tools that work best for your ecommerce business. For email design, BEE Pro offers an extensive collection of ecommerce templates to build from or use as inspiration for your email sequence.If you need graphics for your business, you can DIY or outsource through a trusted platform like Canva or Adobe Photoshop.

6. Design with the email client in mind

Creating emails that render correctly is essential to a successful email marketing strategy. Develop emails with the email client in mind. What does that mean? Well, take a look at your customer base and find out which email clients they’re coming from. Are the majority from Gmail or Outlook? Maybe they’re coming from Apple. Study up on which email client the majority of your customers use and then design emails following the best practices for that specific email client.

7. Include email elements that intrigue your target audience 

Insert new elements into your emails like GIF animations and even live content like countdown timers and dynamic maps. Make sure the first frame of your email is something that your target audience will get excited about. Try new elements, track results and get creative.

8. Make it modular

Creating a modular design system means making sure each touchpoint is replaceable without requiring other parts of the system to be significantly modified. This goes for both your ecommerce email marketing campaign and the specific functionalities that drive your entire ecommerce business.Modular design principles:

  • Each part of a system, be it an email message, a service, a job function, landing page, or anything else must have a clearly defined purpose. 
  • Redundant parts should be removed, except where they improve the resilience or scalability of the system. In regards to email, this refers to having too many emails in your sequence or even overusing specific email design elements.
  • If any part of the system fails or needs to be updated, it should be easy to alter or replace without affecting the other parts of the system.
  • Think mechanics; all cars, computers, machines are modular systems.

Your emails and the other systems that make up your ecommerce business should present a modular design to simplify your processes and drive more sales.

9. Elevate your email marketing strategy with landing pages

Ecommerce business landing pages are great opportunities to drive traffic and conversions. These are where people will opt-in to your mailing list, so be sure to create opt-in forms and make them easily visible to visiting customers.Along with visibility, make sure to include your landing page links in your social media bios. A link in bio needs to stay up to date with your latest deals or products. Know your domain, social media handles, payment portals and be able to easily provide them to your customers when needed. Also, focus on optimizing your landing pages, shopping carts and checkout pages. Everything must acknowledge the mobile-first reality.Your landing pages could include anything that would attract your customers like free downloads, content, ebooks, or coupons. When crafting the landing page itself, draw from some of these ideas:

  • Provide a single page that is an easy portal to promotions, payments, shopping, booking, social media, and virtually anything else
  • Mobile responsiveness and one-page design
  • No-code resources
  • Always use the ‘Keep it Simple’ principle. Less is often more. If you aren’t sure you need it, you probably don’t

Pro tip: A content management system (CMS) like Wordpress is often overkill for a simple, small business

10. Scale your ecommerce business

Know when to outsource. Do you need to embed payment portals or use a platform for proposals or invoices? What accounting platforms will make your life easier? Research to see what services are best for your type of business.With email, use a professional ESP like ActiveCampaign or Mailchimp. And again, know what email clients your customers are using.

11. Maintain customer engagement

It’s important to continually nurture your client base through fluid communication. Customer resource management (CRM) is a next-level tool for managing client opportunities. Salesforce and Hubspot are great for these needs. These tools are usually not leveraged until a business reaches a certain level, but they are invaluable in maintaining customer engagement.With email, it’s best to track your email engagement metrics to better nurture your customer relationships. This will allow you to understand what design and content changes that need to better connect with your customers to ultimately boost conversion rates.

12. Integrate tools and automate emails

Your workflow is important. From email to payment platforms, your tools need to work in tandem. As an ecommerce business, if you accept bookings make sure the following work together:

  • Website
  • Scheduling
  • Payments
  • Calendar
  • Accounting
  • Email Service Provider

If you sell products or services as an ecommerce business, make sure these work together:

  • Website
  • Shopping cart
  • Shipping services
  • Payments
  • Accounting
  • Email Service Provider

With email, automation is a big time-saver. Set up trigger emails to automatically send when customers take (or don’t take) certain actions that your emails or website intends them to. If your tools don’t create a seamless process for you, then there are changes to be made.

13. Bonus Tips

While this long laundry list of best practices might seem intimidating, setting things in place now will ultimately help you thrive long term.Along with getting your processes in place, don’t forget about your clients. Nurture those relationships by engaging through interesting “greenfield” content.Develop a long term engagement funnel, through several different channels. With that, remember the more you automate emails, the better:

  • Template your invoices, emails and other content
  • Have opt-ins in your emails and on your website for:
  • Educational/informational resources
  • Workshops, events and newsletters
  • Special promotions
  • Make sure your funnels are modular. Be able to replace an email or business tool without breaking the sequence of your automation.
  • Personalize and automate your emails with merge tags

7 email types all ecommerce brands should have (with relevant examples) 

Before you get down to the nitty-gritty of designing each email, you need to have an overall strategy for your ecommerce email marketing. Part of that strategy includes defining the types of emails you want to include and mapping out the order in which you’ll send them. From welcome emails for new customers to sales emails for longtime customers, here are 7 of the best ecommerce email marketing examples you’ll want to use:

Welcome email

As an ecommerce business, it’s crucial to recognize customers that have opted in to receiving your emails — so when a new customer signs up, thank them and provide something of value to begin building a connection.Tip: A good welcome email series should thank the customer for signing up and lay out the next steps, such as setting up an account, finishing an order or giving a $10-off welcome coupon like Bulk Bookstore does here. Relevant template:welcome email template

Use this template in Beefree!

Use this template in Beefree!

Abandoned cart email

Each year, customers abandon approximately $4.6 trillion worth of merchandise. Send an abandoned cart email to help reel customers into a confirmed purchase. Customers often accidentally abandon their carts due to external interruptions or website difficulties. A great abandoned cart email will give them a nudge in the right direction.Tip: Include these elements in your abandoned cart email:

  • “Don’t forget me” note
  • Discount code/Free shipping
  • Specifics on what was left in the cart
  • CTA button with link to website 
  • “You might also like…” section
  • Support team contact information

Relevant template:abandoned cart email template

Use this template in Beefree!

Use this template in Beefree!

Win-back email

Win-back your website visitors with this browsing products template. Similar to abandoned cart emails, browsing product emails are sent after customers browse your website but don’t place any items in their cart. Often overlooked, the browse abandonment emails actually bring in better results than the abandoned cart email. In fact, since visitors don’t need to place items in their cart to fall into this category, the pool of people you can target with these emails will be much larger.Tip: A browsing product email should display:

  • Products the customer was looking at 
  • Coupons or discount codes that apply to those products
  • Thank you note for stopping by
  • Invitation to continue shopping 
  • A “You might also like…” section  

Relevant template: win-back email template

Use this template in Beefree!

Use this template in Beefree!

Order confirmation email

Once your customer makes an order, you need to send them a confirmation email that says thank you, lists the products they bought and explains any next steps (“You’ll receive an email when your order ships” or “Please leave us a review”). This email provides a lot of valuable information to your customers.Tip: It should include all of the personal information the customer gave you (shipping address, payment method, etc.) so they are able to let you know if any info is incorrect. Also, use this email to add an extra section at the bottom of the email that recommends other products your customer would love based on their recent purchase.Relevant template:order confirmation email template

Use this template in Beefree!

Use this template in Beefree!

Shipping confirmation email

After your customer has ordered their product and it’s set to ship a few days later, you will need to notify them that their package is on the way.Tip: A shipping confirmation email should include:

  • The estimated delivery date
  • A receipt listing what was included in the purchase 
  • A tracking number 

Throw a promo code into this email too. This will play on customer excitement and anticipation of what’s to arrive. In this state, they’re likely to purchase more from you.Relevant template:shipping confirmation email template

Use this template in Beefree!

Use this template in Beefree!

Promo code email

Give out those deals. A promo code email is a valuable ecommerce email because it reels customers in with a discount code. This is an effective move — 68% of consumers say they are more willing to shop somewhere that provides promos and coupons. It generates customer loyalty.Tip: With your promo code email, make sure to:

  • Personalize your promotions 
  • Include the discount in the subject line 
  • Keep the code short and sweet (“50TODAY” instead of “MYT-567-XB-002”). 

Relevant template:promo code email template

Use this template in Beefree!

Use this template in Beefree!

Survey email

Reaching out to your customers to ask them for feedback on your product or service is the best way to improve your email marketing for ecommerce. Surveys share deeper insights into customer needs and will let you in on goals or pain points. There’s always room for improvement and your survey email is the perfect way to open that door to this type of communication and feedback.Tip: Be sure to keep the survey short and include a discount code to incentivize customers to take your survey.Relevant template: survey email template

Use this template in Beefree!

Use this template in Beefree!

How can ecommerce businesses design great emails? (Expert Advice)

In addition to using these ecommerce templates to increase customer engagement, take note of this advice from these ecommerce email experts.

The experts

Samar OwaisEmail conversion strategist and copywriter for SaaS and ecommerce businessesHillel BergEmail marketing consultant for ecommerce businesses

The pro-tips

Peek at reviews“Look at your competitors’ one and five star reviews.” Analyze where they are succeeding and where they might be falling short. Search for gaps so you can leverage what customers are missing from other brands and use that information in your email marketing. -SOCustomize to the time periodThink about what is going on in your demographic to jump on more situational targeted emails. For example, “A Canadian coat brand made a retargeting email saying ‘this storm is coming’.” This will help keep your brand top of mind since you are being punctual with your email sends to keep up with current events and happenings. -HBStep back and focus on the overall email experienceDon’t send the same cookie cutter emails—focus on creating a story. “Run through your customers’ thought process the moment they land on your website. With your first-time buyer set expectations. Second-time buyers, treat more like a friend.” Hone in on what you want your customers to do and what your next moves are if they don’t do what you want them to do. This will help you craft your story. -SOFocus in on browsing customersSend emails to users that abandon searching on your website rather than your typical abandon cart email. “Abandoned browse emails convert more than abandoned cart ones.” Track customers that click in to look at products further, maybe they are looking at the colors or sizes you have available. Send emails including those products that sparked the customers’ interests but never added to their cart.-HBCreate conversational email copyThink of your subject lines and email copy as a conversation you’re having with your customers. Email is a communication tool, so make it human. “‘50% off, two days only,’ how can you turn that into a conversation? Imagine you’re talking with a good friend when creating your email copy.” -SOPersonalize after the purchaseSend more personalized emails after customers purchase a specific item. Give them a list of items that may work well with what they’ve already purchased. Sending a simple, “Here’s what you can pair your purchase with,” email will drive more sales. -HB

Design your ecommerce email marketing campaign with BEE Pro

You’ve got a great product or service to sell, and the world needs to know about it. Try these email marketing tips and take advantage of BEE’s ecommerce email template collection. Customize your ecommerce email sequence to match your brand personality and design directly in mobile view to ensure your emails render perfectly on all devices. Cultivate ongoing customer engagement that increases conversions with your ecommerce email marketing campaign.

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5 Reasons Why HubSpot Users Love Beefree

HubSpot’s design tools can sometimes feel restrictive for marketers looking to create distinctive branding or highly customized designs. This is where Beefree comes in.
Beefree team
Dec 5, 2024

HubSpot is one of the world’s leading CRMs, seamlessly merging sales, marketing, and customer service into a single, powerful dashboard. With tools for email marketing, lead generation, and landing page creation, HubSpot enables you to connect with customers more effectively and drive meaningful results.

However, HubSpot’s design tools can sometimes feel restrictive for marketers looking to create distinctive branding or highly customized designs.

This is where Beefree comes in—the ideal solution for HubSpot users looking to flex their creative chops in designing emails and landing pages. With drag-and-drop editing, advanced customization options, and an extensive template library, Beefree makes it easy to capture your brand’s identity and stand out in today’s crowded market.

https://uevi.co/7371IQEF 

1. 1,700+ free customizable email and page templates

HubSpot’s templates work for simple designs, but users often describe them as “bland” or “limiting.” 

Beefree users are spoiled for choice with over 1,700 free customizable templates that go far beyond HubSpot’s basic designs. These templates serve as the perfect starting point for building impactful campaigns.

Beefree’s intuitive design tools let you tweak the template in real time, making it easy to produce professional-quality creations that perfectly reflect your brand’s identity—no design experience required. These pre-built layouts are major time-savers, too, with 82% of users reporting faster email creation using Beefree.

https://uevi.co/7371IQEF

2. Advanced design elements for true creative freedom

Customization can be a challenge for many HubSpot users; for instance, some report that it’s “impossible” to create a table without coding the design yourself. Unfortunately, not every user has the technical skills—not to mention the time—to perfect their emails with HubSpot alone. 

Beefree elevates your designs with an extensive collection of creative elements, all easily customizable using its powerful editor.

Some of these elements, like rounded corners and unlimited columns, aren’t available in HubSpot. Others, like creating a table to present data in a clean and organized way, are far easier to build in Beefree.

These creative elements make it that much easier to showcase your brand identity, communicate your message effectively, and design beautiful, original campaigns. They help you move beyond cookie-cutter designs and deliver something truly unique.

Remember: Eye-catching emails grab your audience’s attention instantly, helping your message stand out in crowded inboxes while staying true to your brand.

https://uevi.co/9986ULYW

3. Reusable content blocks for always-on-brand campaigns

Beefree’s reusable content blocks make it simple to maintain consistency across all your campaigns.

Simply save your branded elements—headers, footers, logos, and CTA buttons—once, then re-use them in future designs with a single click of a button.

This convenient feature helps HubSpot users streamline their workflow by eliminating repetitive design tasks — potentially saving you hours per campaign. 

https://uevi.co/1491YKUH 

4. Mobile-responsive designs out the box

Beefree’s editor includes built-in mobile responsiveness, which means your emails and landing pages automatically adjust to any screen size with no extra effort. This ensures your campaigns look great on every device, from desktops to smartphones.

For even greater control, Beefree supports mobile design mode, enabling HubSpot users to fine-tune your designs for smaller screens. Simply select the device size you’re optimizing for and make adjustments using the intuitive visual editor.

This allows you to deliver a tailored, on-brand experience, no matter how your audience views your content.

https://uevi.co/4690JNKE 

5. Easy integration

Whether you're crafting unique branded elements or designing dynamic content, Beefree gives you the tools to create campaigns that align perfectly with your brand vision. Best of all, integrating HubSpot with Beefree takes just seconds. 

Beefree and HubSpot: A match made in email heaven

Integrating Beefree with HubSpot offers a powerful solution for marketers looking to elevate their email campaigns. HubSpot provides the engine for powering your marketing, while Beefree boosts the creative aspect, letting you bring your brand vision to life with ease.

For example, one of Beefree’s customers, Folderly—an all-in-one email deliverability platform—experienced significant improvements by combining HubSpot and Beefree. 

By designing emails in Beefree and sending them using HubSpot, Folderly streamlined their workflow, reducing campaign creation time from days to hours. This efficiency freed the team to focus on other key tasks, while maintaining high-quality, on-brand designs.

This integration not only sped up their processes but also boosted open rates by 15%, demonstrating the effectiveness of combining Beefree's advanced design tools with HubSpot's marketing automation.

“With Beefree, we can create beautiful designs and quickly integrate them into our workflows. By connecting our HubSpot account to Beefree, we can easily transfer the email designs to HubSpot, making the entire process highly efficient and smooth.”

- Kate Lavrenchuk, Marketing Lead at Folderly

Read more about Folderly’s success story with Beefree here

How to Conduct a Robust Email Marketing Audit

An email audit is a health check of every aspect of your email marketing campaigns. It means analyzing your current efforts to identify areas for improvement. Here's how to conduct a robust email audit.
Beefree team
Nov 27, 2024

Email remains one of the most effective marketing channels around, but what do you do when your campaigns aren’t getting the desired results? If your click-through rates and conversions are languishing way below your targets, it may be time for an email marketing audit. 

Regular audits make sure every area of your email marketing is fine-tuned, whilst also keeping you compliant with data protection regulations. Keep reading for our tips on conducting a comprehensive audit that will get your email marketing in top-notch condition.

How to audit an email marketing program

There are many aspects that go into creating high-performing email marketing campaigns and an audit aims to address all of them. Here’s how to make yours as successful as possible. 

Preparing for the audit 

Before doing anything else, it’s best to decide what your goals are. Your priorities will likely be primarily performance-based but don’t forget about your data privacy responsibilities along the way. Adopting a risk management solution early on can help you monitor security and compliance, so you can efficiently find and address any vulnerabilities. 

This will give you peace of mind as you also work towards improving the results of your email campaigns. Whether it’s boosting engagement or improving conversion rates, having a clear idea of what you want to achieve will guide your efforts. 

For example, if your main goal is to improve customer retention, it’s a good idea to focus your email audit on metrics that reflect engagement over time. Another thing you want to organize before you get started is the right tools. Just as you need the right free proxy list for your IT department, you need to look at the tools that will best serve your email campaigns.

Start with your email service provider (ESP) dashboard to plan which metrics you want to look at. An email analytics platform is also an important tool to help you track your progress, ideally one that integrates with your SP, so you have everything in one place to assess progress and make informed decisions. 

Reviewing email content 

Take a good look at your email content. Does it reflect your brand voice? Is it consistent with your messaging across other platforms? If you think there is room for improvement, an AI email assistant can be a big help. 

Start with your subject lines and consider whether they are clear, inviting, and engaging. A subject line works best when it makes the recipient curious but also gives them a clue to what’s in the email. Look at the body of the emails next and assess whether there is continuity in style and tone across your communications. 

What’s more, is it in line with the goals of your campaign? You want the messaging to be engaging with relevant content. Plus, it’s advisable for every email to have a strong call to action (CTA) that will drive your email clicks, and make them enticing and actionable for the best results. 

Finally, take stock of the visual elements of your emails, are they adding value? Do they look good on all kinds of screen sizes? Getting the email design elements right will maintain a professional look and also help the engagement rates of your campaigns. 

Analyzing email metrics

Another important part of an email marketing audit is tracking the right metrics. They will give you the information you need to make changes and create a more effective email marketing strategy

  • Open rates: It’s good to get a clear idea of how many people are actually opening your emails. However, bear in mind that some privacy features, such as Apple’s Mail privacy Protection, can skew this data so it’s not always reliable on its own.
  • Click-Through Rates (CTR): If your recipients actually open your emails, how many then take action? Your CTR will show you how good your email engagement is and tell you how well your content is working.
  • Bounce rates and unsubscribe rates: A high bounce rate indicates deliverability problems, suggesting you may have a lot of invalid email addresses or potential email list management issues. Unsubscribe rates, on the other hand, will tell you whether your recipients are switching off from your content.  

A/B testing as an optimization tool

To really understand email performance metrics, A/B testing is required. It’s a valuable tool for achieving continuous improvement within lifecycle email marketing and will help you to understand what’s working (and what isn't) much quicker. 

For the best results, test one element at a time. That could be the subject line, the CTA, or even the time of day you send the email. Send two different versions to small segments of your email list and analyze the performance metrics to see which one does better. Going forward, you can keep the best elements of each test to optimize every email you send. 

Email list hygiene and segmentation 

Regular housekeeping of your subscriber list will keep it clean and make sure your emails are received by an engaged audience. A good starting point is to try re-engagement email campaigns to get inactive subscribers involved again. Still, it’s also wise to routinely identify and remove those who remain inactive after a reasonable attempt at re-engagement. 

You can also improve the effectiveness of your email marketing campaigns through segmentation, which targets specific demographics or behaviors for a more personal approach. Use data from your CRM platform and CRM call center software to create more precise audience segments and tailor the content of your emails for the biggest impact.

It’s also vital to maintain compliance with regional data protection laws such as GDPR email marketing requirements by carefully managing consent and acting on unsubscribes efficiently, thereby safeguarding your brand reputation and the security of your data. 

Email deliverability and technical settings

Technical configurations are responsible for getting your emails into recipients’ inboxes. Email authentication protocols such as SPF, DKIM, and DMARC verify them and prevent them from ending up in a spam folder. 

Keep reviewing email frequency and send times too, as sending them at the wrong time can harm engagement and present issues with deliverability. Additionally, keep up to date with email practices to avoid spam traps and protect your reputation. 

If you’re handling sensitive customer data, getting your infrastructure in line with SOC 2 audit requirements will make sure that your email system is in full compliance with security and privacy standards. You can then be confident that your customer's data will be kept safe and their trust maintained.

Building a future-ready strategy 

A successful email marketing audit will give you the knowledge to develop a strategy to scale and continuously improve in the future. You might identify opportunities to automate repetitive tasks to improve the consistency of service and save time. 

Another way to improve your campaigns is a content calendar, which will keep you on track with your goals and important events. You might also consider integrating your email with other channels, such as SMS marketing, to create continuity in omnichannel communication

Remember, if you do incorporate SMS marketing, TCPA compliance is essential. It regulates how and when you can send marketing messages to customers. This is important from a legal standpoint, but will also make sure you don’t damage the trust your customers have shown in you by sharing their contact details. 

Your first steps towards a better email strategy 

An email audit is a health check of every aspect of your email marketing campaigns. It means taking the time to analyze what you’re doing currently so you can work out where you’re most in need of improvement. The result is a detailed picture that allows you to take action and optimize your email marketing efforts for better engagement, clicks, and conversion rates.

10+ Years of Evolution in The Email Industry

Justine Jordan, Head of Strategy and Community at Beefree shares how she has seen the email industry evolve over the last 10+ years and her hopes for the future.
Justine Jordan
Nov 19, 2024

Hi! In case we haven’t met before, I’m Justine Jordan, the Head of Strategy and Community here at Beefree. Over the past 16 years, I’ve worn many hats: designer, developer, marketer, community builder, and even the occasional cat GIF curator. I’ve been fortunate to build a career based on deep expertise in all things inbox, where I’ve seen firsthand the incredible potential of using email to connect people and businesses.

Way back in 2007, I fell into the email industry almost by accident. Fresh out of college, I started my career as a designer focused on creating print and brand assets. Frustrated by what felt like a lack of impact and respect in my design role, I wanted to be seen as someone who could help drive business success. Unlike brochures, email design offered instant feedback—opens, clicks, and conversions could tell a story.

I was hooked. And as the industry grew, so did my appreciation for email's ability to forge direct connections with people, right in their inboxes.

And yet, we all know that 16 years in any field (especially email!) is a long time. Email today is vastly different from the scrappy marketing channel I stumbled upon in 2007—even though its core mission remains the same: building meaningful, personal connections that drive business results. So, let’s dive into the fascinating, often underappreciated evolution of email and explore why it remains as relevant and impactful as ever.

A decade of opportunities and challenges

Personalization and the journey to hyper-relevance

When I started, email was largely one-size-fits-all. Campaigns were often “send and pray” or involved very simple or binary yes/no personalization. 

Today, personalization has evolved beyond first names in subject lines to sophisticated, data-driven approaches. Marketing teams can now leverage insights from browsing behavior, purchase history, and even real-time data, adapting dynamically to each recipient’s preferences and past interactions. This technology is still advancing rapidly—it’s hard to believe that it was barely possible two decades ago. 

Rendering issues

In the past, we’d spend hours making sure emails looked as good in Outlook as they did in Gmail—and, going further back, in Lotus Notes! The visual building tools in most ESPs were buggy and produced bloated HTML that was ready for the web, but didn’t meet the unique constraints of email.

Fast forward to today, and while rendering challenges haven’t disappeared entirely, they’re far less consuming. Gmail's support for embedded CSS was a game changer, signaling an era where our designs could focus more on creativity and less on workarounds.

Rendering tools made this process easier, and drag-and-drop editors like Beefree produce clean, email-friendly HTML. What once required hours of coding and testing now takes minutes, freeing email marketers to focus on crafting their messages instead of debugging their code​​. 

Mobile-first and responsive design

Mobile-optimized email design used to be a “nice to have,” but today, it's essential. 

Brands must deliver a seamless experience across a wide range of devices and subscriber preferences​. This shift required us to think beyond just fitting content on smaller screens; it required a rethinking of layout, typography, and hierarchy. Today, it's about more than just looking good on mobile—it's about providing immediate, relevant, and accessible information.

Interactive and accessible emails

Today’s email campaigns go beyond static images and blocks of text. Interactivity, whether through embedded videos, polls, or even checkout functionality within the email, is changing the game. We’re offering richer experiences that invite users to engage directly within their inboxes​. 

At the same time, accessibility has become a critical consideration. Making sure that everyone can receive and understand your message, regardless of any disabilities or assistive devices they may be using isn’t just good practice, it's an industry standard.

Privacy, authentication, and the role of trust

Over the past decade, privacy regulations like GDPR and CCPA along with authentication requirements from major receivers like Gmail and Yahoo have reshaped how people view the inbox and their relationship with brands that send email. 

While the introduction of these new regulations initially posed considerable questions, confusion, and challenges, they also served as a valuable reminder that great marketing starts with trust, transparency, and consent. This shift encouraged brands to communicate with audiences in a more transparent, respectful way, reinforcing the idea that consumers own their data.

Email’s place in the C-Suite

Email marketing has always had champions, though convincing executives of its strategic value hasn’t always been easy. Over time, email advocates—often the Email Geeks among us—have successfully positioned email not as a tool for increased revenue but as a trusted channel for delivering essential information and building long-term relationships​. Today, email is often recognized as a valuable asset in C-suite conversations about customer experience, retention, and ROI.

The power of community

The email industry has grown from a niche group into a thriving community that shares, supports, and learns from one another. I’ve had the privilege of being part of a community that openly shares best practices and fosters innovation. 

Events like Unspam, Email Camp, and Litmus Live highlight just how much email professionals have pushed boundaries over the past decade​. This spirit of collaboration keeps the industry strong and forward-looking.

My #1 Lesson: Put People First

If there’s one lesson I’ve learned, it’s this: email should serve the audience, not just the business. 

Reaching people in their inbox is a privilege, not a right. Too many brands treat email like an ATM, pumping out sales and promotions without considering the impact on loyalty, retention, or the user experience. Yet the companies that treated their emails as conversations rather than megaphones? They’re the ones that thrived.

Email is unique because it arrives in a personal space (the inbox) where people are expecting personal messages and relevance. It’s an honor to land in someone’s inbox, so the content should meet that privilege with empathy and value. 

Some of my favorite brands—like Going—understand this: they craft emails that feel like they are speaking directly to me—thoughtful, helpful, and human​​. That’s the level of care that builds trust and loyalty. 

Advice for the future: Embrace empathy and experiment

Reflecting on the past decade in email marketing feels like watching an old friend evolve. I've seen firsthand how a channel that is frequently sidelined and declared “dead” has become a pivotal player helping businesses grow and connect with their audience. 

With each email renaissance comes new trends, innovations, preferences, and technology. 

Every few years, email redefines its role in our lives as marketers, business leaders, and as humans. Email's journey has been one of resilience, adapting to new trends, regulations, and consumer expectations while remaining at the heart of customer engagement. 

For anyone starting off in email, my biggest advice is always keep your audience at the heart of your campaigns. Email marketing is both art and science, and finding that balance is what makes this industry so rewarding. 

Don’t be afraid to test your ideas—measure, refine, and get creative with how you deliver value. But always remember, the inbox is personal territory. If you respect that space, you’ll have a powerful, lasting connection with your audience.

I’d also suggest building a solid understanding of the complexity behind email—learn the basics of deliverability, the role of email in multi-channel lifecycle and marketing campaigns, connecting data and APIs, multivariate testing, and stay current with the latest tools and platforms. 

With AI, privacy regulations, and rising consumer expectations, we’re bound to see even more shifts in how we approach email. Knowing how these elements work under the hood will only make you a more effective, innovative marketer. 

But one thing remains: the need to make email human-centric. This will mean staying adaptable and continuing to create value-driven content that aligns with the subscriber's needs. Far from dead, the real magic of email is the central role it plays in our lives—and it’s not going anywhere. Here’s to another decade of email evolution 🙌

5 Reasons Why HubSpot Users Love Beefree

HubSpot’s design tools can sometimes feel restrictive for marketers looking to create distinctive branding or highly customized designs. This is where Beefree comes in.
Beefree team
Beefree team
5 Dec
2024

HubSpot is one of the world’s leading CRMs, seamlessly merging sales, marketing, and customer service into a single, powerful dashboard. With tools for email marketing, lead generation, and landing page creation, HubSpot enables you to connect with customers more effectively and drive meaningful results.

However, HubSpot’s design tools can sometimes feel restrictive for marketers looking to create distinctive branding or highly customized designs.

This is where Beefree comes in—the ideal solution for HubSpot users looking to flex their creative chops in designing emails and landing pages. With drag-and-drop editing, advanced customization options, and an extensive template library, Beefree makes it easy to capture your brand’s identity and stand out in today’s crowded market.

https://uevi.co/7371IQEF 

1. 1,700+ free customizable email and page templates

HubSpot’s templates work for simple designs, but users often describe them as “bland” or “limiting.” 

Beefree users are spoiled for choice with over 1,700 free customizable templates that go far beyond HubSpot’s basic designs. These templates serve as the perfect starting point for building impactful campaigns.

Beefree’s intuitive design tools let you tweak the template in real time, making it easy to produce professional-quality creations that perfectly reflect your brand’s identity—no design experience required. These pre-built layouts are major time-savers, too, with 82% of users reporting faster email creation using Beefree.

https://uevi.co/7371IQEF

2. Advanced design elements for true creative freedom

Customization can be a challenge for many HubSpot users; for instance, some report that it’s “impossible” to create a table without coding the design yourself. Unfortunately, not every user has the technical skills—not to mention the time—to perfect their emails with HubSpot alone. 

Beefree elevates your designs with an extensive collection of creative elements, all easily customizable using its powerful editor.

Some of these elements, like rounded corners and unlimited columns, aren’t available in HubSpot. Others, like creating a table to present data in a clean and organized way, are far easier to build in Beefree.

These creative elements make it that much easier to showcase your brand identity, communicate your message effectively, and design beautiful, original campaigns. They help you move beyond cookie-cutter designs and deliver something truly unique.

Remember: Eye-catching emails grab your audience’s attention instantly, helping your message stand out in crowded inboxes while staying true to your brand.

https://uevi.co/9986ULYW

3. Reusable content blocks for always-on-brand campaigns

Beefree’s reusable content blocks make it simple to maintain consistency across all your campaigns.

Simply save your branded elements—headers, footers, logos, and CTA buttons—once, then re-use them in future designs with a single click of a button.

This convenient feature helps HubSpot users streamline their workflow by eliminating repetitive design tasks — potentially saving you hours per campaign. 

https://uevi.co/1491YKUH 

4. Mobile-responsive designs out the box

Beefree’s editor includes built-in mobile responsiveness, which means your emails and landing pages automatically adjust to any screen size with no extra effort. This ensures your campaigns look great on every device, from desktops to smartphones.

For even greater control, Beefree supports mobile design mode, enabling HubSpot users to fine-tune your designs for smaller screens. Simply select the device size you’re optimizing for and make adjustments using the intuitive visual editor.

This allows you to deliver a tailored, on-brand experience, no matter how your audience views your content.

https://uevi.co/4690JNKE 

5. Easy integration

Whether you're crafting unique branded elements or designing dynamic content, Beefree gives you the tools to create campaigns that align perfectly with your brand vision. Best of all, integrating HubSpot with Beefree takes just seconds. 

Beefree and HubSpot: A match made in email heaven

Integrating Beefree with HubSpot offers a powerful solution for marketers looking to elevate their email campaigns. HubSpot provides the engine for powering your marketing, while Beefree boosts the creative aspect, letting you bring your brand vision to life with ease.

For example, one of Beefree’s customers, Folderly—an all-in-one email deliverability platform—experienced significant improvements by combining HubSpot and Beefree. 

By designing emails in Beefree and sending them using HubSpot, Folderly streamlined their workflow, reducing campaign creation time from days to hours. This efficiency freed the team to focus on other key tasks, while maintaining high-quality, on-brand designs.

This integration not only sped up their processes but also boosted open rates by 15%, demonstrating the effectiveness of combining Beefree's advanced design tools with HubSpot's marketing automation.

“With Beefree, we can create beautiful designs and quickly integrate them into our workflows. By connecting our HubSpot account to Beefree, we can easily transfer the email designs to HubSpot, making the entire process highly efficient and smooth.”

- Kate Lavrenchuk, Marketing Lead at Folderly

Read more about Folderly’s success story with Beefree here

How to Conduct a Robust Email Marketing Audit

An email audit is a health check of every aspect of your email marketing campaigns. It means analyzing your current efforts to identify areas for improvement. Here's how to conduct a robust email audit.
Beefree team
Beefree team
27 Nov
2024

Email remains one of the most effective marketing channels around, but what do you do when your campaigns aren’t getting the desired results? If your click-through rates and conversions are languishing way below your targets, it may be time for an email marketing audit. 

Regular audits make sure every area of your email marketing is fine-tuned, whilst also keeping you compliant with data protection regulations. Keep reading for our tips on conducting a comprehensive audit that will get your email marketing in top-notch condition.

How to audit an email marketing program

There are many aspects that go into creating high-performing email marketing campaigns and an audit aims to address all of them. Here’s how to make yours as successful as possible. 

Preparing for the audit 

Before doing anything else, it’s best to decide what your goals are. Your priorities will likely be primarily performance-based but don’t forget about your data privacy responsibilities along the way. Adopting a risk management solution early on can help you monitor security and compliance, so you can efficiently find and address any vulnerabilities. 

This will give you peace of mind as you also work towards improving the results of your email campaigns. Whether it’s boosting engagement or improving conversion rates, having a clear idea of what you want to achieve will guide your efforts. 

For example, if your main goal is to improve customer retention, it’s a good idea to focus your email audit on metrics that reflect engagement over time. Another thing you want to organize before you get started is the right tools. Just as you need the right free proxy list for your IT department, you need to look at the tools that will best serve your email campaigns.

Start with your email service provider (ESP) dashboard to plan which metrics you want to look at. An email analytics platform is also an important tool to help you track your progress, ideally one that integrates with your SP, so you have everything in one place to assess progress and make informed decisions. 

Reviewing email content 

Take a good look at your email content. Does it reflect your brand voice? Is it consistent with your messaging across other platforms? If you think there is room for improvement, an AI email assistant can be a big help. 

Start with your subject lines and consider whether they are clear, inviting, and engaging. A subject line works best when it makes the recipient curious but also gives them a clue to what’s in the email. Look at the body of the emails next and assess whether there is continuity in style and tone across your communications. 

What’s more, is it in line with the goals of your campaign? You want the messaging to be engaging with relevant content. Plus, it’s advisable for every email to have a strong call to action (CTA) that will drive your email clicks, and make them enticing and actionable for the best results. 

Finally, take stock of the visual elements of your emails, are they adding value? Do they look good on all kinds of screen sizes? Getting the email design elements right will maintain a professional look and also help the engagement rates of your campaigns. 

Analyzing email metrics

Another important part of an email marketing audit is tracking the right metrics. They will give you the information you need to make changes and create a more effective email marketing strategy

  • Open rates: It’s good to get a clear idea of how many people are actually opening your emails. However, bear in mind that some privacy features, such as Apple’s Mail privacy Protection, can skew this data so it’s not always reliable on its own.
  • Click-Through Rates (CTR): If your recipients actually open your emails, how many then take action? Your CTR will show you how good your email engagement is and tell you how well your content is working.
  • Bounce rates and unsubscribe rates: A high bounce rate indicates deliverability problems, suggesting you may have a lot of invalid email addresses or potential email list management issues. Unsubscribe rates, on the other hand, will tell you whether your recipients are switching off from your content.  

A/B testing as an optimization tool

To really understand email performance metrics, A/B testing is required. It’s a valuable tool for achieving continuous improvement within lifecycle email marketing and will help you to understand what’s working (and what isn't) much quicker. 

For the best results, test one element at a time. That could be the subject line, the CTA, or even the time of day you send the email. Send two different versions to small segments of your email list and analyze the performance metrics to see which one does better. Going forward, you can keep the best elements of each test to optimize every email you send. 

Email list hygiene and segmentation 

Regular housekeeping of your subscriber list will keep it clean and make sure your emails are received by an engaged audience. A good starting point is to try re-engagement email campaigns to get inactive subscribers involved again. Still, it’s also wise to routinely identify and remove those who remain inactive after a reasonable attempt at re-engagement. 

You can also improve the effectiveness of your email marketing campaigns through segmentation, which targets specific demographics or behaviors for a more personal approach. Use data from your CRM platform and CRM call center software to create more precise audience segments and tailor the content of your emails for the biggest impact.

It’s also vital to maintain compliance with regional data protection laws such as GDPR email marketing requirements by carefully managing consent and acting on unsubscribes efficiently, thereby safeguarding your brand reputation and the security of your data. 

Email deliverability and technical settings

Technical configurations are responsible for getting your emails into recipients’ inboxes. Email authentication protocols such as SPF, DKIM, and DMARC verify them and prevent them from ending up in a spam folder. 

Keep reviewing email frequency and send times too, as sending them at the wrong time can harm engagement and present issues with deliverability. Additionally, keep up to date with email practices to avoid spam traps and protect your reputation. 

If you’re handling sensitive customer data, getting your infrastructure in line with SOC 2 audit requirements will make sure that your email system is in full compliance with security and privacy standards. You can then be confident that your customer's data will be kept safe and their trust maintained.

Building a future-ready strategy 

A successful email marketing audit will give you the knowledge to develop a strategy to scale and continuously improve in the future. You might identify opportunities to automate repetitive tasks to improve the consistency of service and save time. 

Another way to improve your campaigns is a content calendar, which will keep you on track with your goals and important events. You might also consider integrating your email with other channels, such as SMS marketing, to create continuity in omnichannel communication

Remember, if you do incorporate SMS marketing, TCPA compliance is essential. It regulates how and when you can send marketing messages to customers. This is important from a legal standpoint, but will also make sure you don’t damage the trust your customers have shown in you by sharing their contact details. 

Your first steps towards a better email strategy 

An email audit is a health check of every aspect of your email marketing campaigns. It means taking the time to analyze what you’re doing currently so you can work out where you’re most in need of improvement. The result is a detailed picture that allows you to take action and optimize your email marketing efforts for better engagement, clicks, and conversion rates.

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