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How Glossier Built a Beautiful New Product Email Campaign

Beefree team
Beefree team
Oct 11, 2016
How Glossier Built a Beautiful New Product Email Campaign
How Glossier Built a Beautiful New Product Email Campaign

For any brand, introducing a new product is a big task. There's a lot you need to communicate: what the productis, how it works, why you care about it, andwhy youmade it. Coming up with a click-worthynew product email campaign is a critical step. So we were impressed with beauty company Glossier's new product email campaign around its latest product, "The Supers." Ina series of emails, Glossierbuilds suspense while introducing and promoting the product in a smart and strategic way. Let's take a closer look at how Glossier excels at branding, and how its step-by-step process of sending enticing emails.

A fastidious focus on design

Before we look at the campaign, it's worth mentioning that Glossier isincredibly intentional and savvy when it comes to branding. "Brand is really, really important," Glossier's founder Emily Weiss told Business Insider earlier this yearin anarticle titled, "This beauty startup has become so popular that it has 10,000 people on a waitlist for lipstick." As you can tell from the headline, Glossier's intense focus on brand is paying off.

glossier-hello New Product Email Campaign

Imagery from a Glossier welcome email

The company's visual identity—geared toward its "generation Instagram" audience—is simple and sleek. It features a central soft pink color, a modern sans-serif called Apercu, and a cheeky, playful tone of voice. Each of these elements comes together in emails that consistently communicate well and look stunning. That's what makes this brand definitely worth paying attention to.

Step #1: Build suspense

Glossier's first mention of its new product, a set of face serums called "The Supers," isn't actually a mention at all. Take a look at this email, and tell me if you see anything missing.

glossier New Product Email Campaign

At number4 in the guide, there's a missing product. With the eyeball emoji and playful tone (*coughs*),Glossier subtly alludes to the idea that something might be coming soon. But what makes it work is that nothing else is said.The whole point is to be mysterious and prime the audience to keep a close watch on forthcoming emails for more info. Since there's no new product yet, the call-to-action is simply to shop the other items featured in its new product email campaign.

Step #2: Generate excitement with teaser content

If readers missed the subtle hint from the previous email, this one says it outright: Something's coming.

glossier New Product Email Campaign

There's still no product on displayyet, but it's obvious there will be one soon (on Monday, perthe email's conclusion). This time, eager readers can find out more—if they click through to Glossier's blog, Into the Gloss. The email works because it's startlingly simple. There's barely anytext except for in the subject, header, and CTA button. With just a quick glance, readers get a hint of what's coming, but with so little information provided, curious audience members have a strong incentive to click through to the website if they want to learn more.

Step #3: Introduce the product

And here it is! Glossier's subject for this email is straightforward: "New Glossier serums are here!"

glossier New Product Email Campaign

The email is short and sweet, letting readers get a taste of The Supers in one central image and a very short description. This isn't easy for brands rolling out new products. It's tempting to tell readers why the new product is so great, how it's different from competitors, what it will do, why the price is right, and lots more. However, Glossier wisely treats this email like a teaser (not a website), and provides just the most important information.Want to know more, or purchase? What you want is just a click away with that bulletproof CTA button.

Step #4: Roll out a mini problem/solution campaign

Glossier's new product email campaign actually features more than one product: there are three. As a result, the brand created a mini-campaign to feature each serum one by one.

glossier new product email campaign

We're calling this a "problem/solution" campaign because each email introduces a problem—like feeling stressed—then positions the product as the solution. Eachproblem is carefully presented in a relatable, relevantway specifically forGlossier's audience. Each email also follows the same format, remains short and direct, and uses a classic inverted pyramid layout to direct readers to the CTA. And, the buttons themselves feature great text (specific to the product) and an eye-catching pop of color.

Step #5: Tie it all together

After shining the spotlight on each serum in the mini-campaign, Glossier re-introduces the set of three serums in a roundup of new product email campaign. It maintains the playful tone and concept from the mini-campaign witha simple, highly visual message.

glossier new product email campaign

The text is large enough that the email looks goodon mobile, but the layout could also easily be turned into a responsive infographic optimized for small screens (learn how to do that here!)

glossier new product email campaign

Step #6: Show how to use with other products

Glossier circlesback to the concept of itsfirst teaser email—a guide for how to use its products—in an email showing readers how to use the new product in their routine. As the emails build, we can see that Glossier is presenting readers with small doses of information one at a time. Instead of a long email that dumps product information all in one go, Glossier's email campaign sends targeted, simple messages one at a time.

glossier new product email campaign

Step #7: Feature user-generated Instagram content

The last messagein Glossier's new product email campaign features hand-picked Instagram posts. It's the perfect content to show readers how their peers are already enjoying the product.

glossier new product email campaign

The curated photos fit within Glossier's visual brand identity. They're likely collectedby hashtag or @-tag, and each photo gives the user credit.By sourcing content from its own audience, Glossier strengthens a connection with its community, gets access togreat content without creating it from scratch, and sends the effective message that the product is popular. It's a smart, easy tactic that almost any brand can try.Want to see how another brand sends out a great email campaign? Check out our post about how Fitbit is dominating email stream design.

Wrap-Up: How to Send a New Product Email Campaign

Take a page from Glossier's book and try out these email campaign approaches:

  1. Start slow. Tease your new product announcement in a few emails before making the big reveal.
  2. Keep emails short. Intrigue readers enough so that they'll click through the email to find out more.
  3. Create a mini-campaign within the bigger campaign. Does your product have a special feature or solve a particular problem? Come up with a unique angle and develop content around it.
  4. Show people how to use the product. Let readers see your product in action. Inspire them.
  5. Feature user-generated content. This tactic is a great way to involve your community—just remember to always give credit.

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The challenges of designing emails directly in Marketo

Marketo’s built-in email editor is useful for basic templates but presents several limitations for marketers and designers.

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Start your 15-day free Business trial today!

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Email is king when it comes to talking directly to your customers. Sure, we might send texts or share voice notes, but we all still check our emails. It’s how we keep in touch with work and the businesses we connect with. 

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According to IBM, businesses are hit the hardest, with the global average cost of each successful phishing attack increasing to $4.88M USD. The attacks don’t just hit businesses, either, with attacks targeting individuals and even charities.

Just as phishing and spam emails have become more sophisticated, so have the tools designed to protect against them. All providers, including big names like Gmail, use SEGs to secure communications and other features, such as Gmail’s unsubscribe feature

What do SEGs flag as spam? 

SEGs continually update their parameters. This means that what they check for is constantly in flux. What SEGs look for today, for example, could include: 

  • Strange or suspicious subject lines
  • Highly urgent capitalization or excessive exclamation points
  • Strange URLs
  • Poor grammar and/or spelling
  • Generic greetings that don’t address the recipient 
  • Suspicious email addresses
  • The volume of emails sent at once
  • Attachment types 
  • Image-heavy content 

SEGs are far more advanced than just ticking boxes, but that doesn’t mean your emails can’t get blocked or sent to spam. After all, you might put together a great email campaign, but if your email is too image-heavy, it might get quarantined or sent to spam. 

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Start by first improving your security methods

In general, you should always look at ramping up the security measures in your business. You can use one of the top types of risk assessment matrix to understand your business's threats and how to resolve them. Then, since you already have that information, you can use it to create better newsletters and emails. 

Make sure the personalization feature works

One of the biggest red flags for an SEG is a generic greeting. Adding Dear Sir/Madam at the start isn’t going to fly in today’s world. Even if your email gets through, it’s unlikely the recipient will open it. 

That’s why you need personalization. Linking your email marketing tools to your customer relationship management system means you can offer easy personalization, like addressing your customers by name, or even offering personalized recommendations based on their order history. 

Avoid image-only emails 

Image-only emails are tempting for an email marketer. They’re striking, they look good, and you can fine-tune what they look like in Photoshop or another image editor. 

They can also be a red flag for SEGs.

Thankfully, the solution is simple: enrich your emails. The best part about this approach is that it also improves the accessibility. Improving email accessibility will help ensure that all your customers can engage with your emails on their terms. Those emails will also load faster, look great on all devices, and be more engaging. 

Align your emails with the landing pages 

SEGs look out for suspicious links. A link might be suspicious if there’s a misspelling or if the link doesn’t sound like the content in the email. So, how do you ensure that SEGs don’t see any of your links as suspicious? 

You make them predictable. 

An easy way to do this is to create a landing page from an email. On top of aligning the landing page with the content of the newsletter, you’ll want to: 

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  • Don’t use urgent language around your link

Use 2FA to boost security

Do you need 2FA to get past SEGs? No, but it’s a great way to help protect you and your customers. 

You can protect sensitive data by adding user identity verification. For example, a customer may get an order confirmation email but wants to cancel or change the delivery details. Including a two-factor authentication step ensures only the customer can request changes. 

Building in extra security features puts your customers at ease. It also protects your endpoints and, in turn, your business. So, no, you don’t need 2FA to get past SEGs, but it’s worth looking into for you and your customers’ protection. 

Avoid urgency 

Urgency can be a flag for SEGs. So: 

  • DON’T WRITE IN ALL CAPS
  • Minimize the use of exclamation points

Think of the copy in your newsletter as a chance to win over your audience, not scare them into clicking the link. Doing this will improve your relationship with your customers since they’ve come to you on their terms. It’s also essential to get emails past the SEG.

Key takeaways 

Secure email gateways are a primary defense against spam and phishing attacks, but they can pose a problem for email marketers. By working to understand the security risks associated with email scams, you can then understand what your email needs to make it into inboxes. 

From there, you’ll want to make your emails more personable, accessible, and secure. Once you’ve found that sweet spot, your newsletters will be more likely to get past the secure email gateway and into your audience’s inboxes. 

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