Beefree blog

From Fiverr Freelancers to a Flourishing Email Marketing Agency

Emily Santos
Emily Santos
Aug 9, 2024
From Fiverr Freelancers to a Flourishing Email Marketing Agency
From Fiverr Freelancers to a Flourishing Email Marketing Agency

Optimite co-founders Sushant Yadav and Nishant Yadav join us for an insightful conversation on their early beginning and the challenges faced on their journey to to a successful “email production house.” 

Despite only being in business for four years, Optimite has created over 50,000 emails across 3,000 brands. For many clients, Optimite has become “a staple within their company,” allowing them to reduce costs by up to 60% while upholding the utmost quality.  

The Fiverr days 

“We started doing email template creation work during COVID. We created a really small gig on Fiverr, like $10, just to see if there was a demand. 

Even though we were techies and our background was in website design and development, we wanted to focus on a small niche where we could really stand out. Also, in those beginning days, it was important that we could just execute everything ourselves without a team, so we thought - let's do email templates.

We started offering our services at $10, then scaled to $50 a month to $100 per month until we landed at $5,000 a month. 

As we continued to grow, we started to think of scaling our services. We wanted to start custom coding emails in HTML, but with the volume we were seeing – we knew it wasn’t scalable. 

That’s when we started looking for alternatives.” 

Excerpts from our conversation with Sushant Yadav.
Edited for readability and engagement. 

The road to scale

Sushant Yadav: “We started to look for alternatives but found that there weren’t many. Beefree was one of the options alongside Stripo, but we found that their platform’s learning curve was not that easy. 

Eventually, we narrowed down Beefree as the platform on which we wanted to build our business on. 3-4 years later and here we are.” 

However, the road to Beefree didn’t come without its challenges. 

Nishant Yadav: “I remember the exact time that led us to start searching for a solution. We had spent two days figuring out how to create an email code, and Sushant came in and said, “I found this platform, and you can drag and drop.” 

That felt contradictory. It just didn’t make sense. I thought, surely, this would not work for Outlook. 

But then Sushant showed me the actual template, and once we loaded it on the platform, it worked fine. That was the moment we realized, “Okay, we found a platform, and from there onwards, we scaled it.” 

Sushant Yadav: “Since then, we have grown together with Beefree. I remember that everything was very basic in the initial days and both our company and Beefree have come far since then.

I personally have seen the platform evolve and take care of all the use cases that we require.” 

Excerpts from our conversation with Nishant Yadav and Sushant Yadav.
Edited for readability and engagement.  

Implementing Beefree

What was the moment you realized “this is the right tool for us?”

“Our template creation process in the beginning was time-consuming. Think about it, building it from scratch and customizing each section is a process.

In the same amount of time it would take us to create one email template, we realized that we could now produce 10 or 12 templates…  

Also, there is a higher chance of errors when manually coding emails. We spent a lot of time testing each template. 

In those initial days, we did thorough testing on emails designed with Beefree on Litmus and across ESPs to check how they were being rendered.

Pretty quickly we figured out that the code and rendering was fine and everything became a lot more seamless and easy to scale.” 

Excerpts from our conversation with Sushant Yadav.
Edited for readability and engagement.  

Growing pains

Having used our platform for almost four out of the 10 years we’ve been in business, Optimite is recognized as one of Beefree’s early adopters. They know our platform just as much as we do and have experienced Beefree before it was what it is today. 

Sushant Yadav: “In the early days, we thought Beefree’s code could not be run on Outlook. We approached this by manually deleting the MSO classes from the code and delivering it to the client. After 3-4 months of doing this, we started getting complaints that the code was still not rendering well on Outlook and that the client was getting a lot of CSS issues. 

We were under the impression that this was something on the Beefree side, so we used Chamaileon to help solve some of those Outlook issues.

After some time of using Beefree, we realized that the Outlook issue was our mistake—we were deleting an important part of the code! 

Once that was settled, we switched back from Chamaileon to Beefree.” 

Nishant Yadav: “Over the last four years, the platform has helped us evolve and expand what we can offer clients. When we began using the platform, Mobile Design Mode was not as robust as it is now.” 

Sushant Yadav: “Dynamic content was also not available, so we used to extract the code from Beefree and do some manual work to make it dynamic. Now, the platform has that function. 

One thing that has remained the same throughout the years is how easy it is to use. It has been an integral part of our business, and we will cherish it forever because “we were able to build a million-dollar business.”  


Excerpts from our conversation with Nishant Yadav and Sushant Yadav.
Edited for readability and engagement.

Where they are today

“Today, we partner up with other email marketing agencies as an extension to their team. Our goal is to help them scale “email production with ease.”

We work behind the scenes, creating email templates for big agencies that need their emails to work across multiple platforms. Beefree makes this process easy because we can work directly in the builder and export the HTML code rather than using the ESPs' native editor. 

Personally, I’ve created over 3,000 templates in Beefree and if we combine our entire team, we’ve produced around 15,000-20,000 templates.” 

Excerpts from our conversation with Sushant Yadav.
Edited for readability and engagement.

While Optimite’s systems, processes, and services have changed over the years, we are happy that Beefree is the one constant that has allowed them to scale their operations. To learn more about Beefree’s business impact on Optimize - read their customer success story here.

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Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

How to Leverage Email Campaigns to Gather Sincere Product Reviews

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Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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