Universities are like small cities. They are made up of dozens (sometimes hundreds) of departments, schools, and initiatives. Each of them has their own goals, audiences, and communication needs. While this decentralized structure is great for creativity and independence, it often leads universities to struggle to balance the creation of on-brand newsletters with data security. One always has to give, and it’s not the latter.
So, how do you give all these teams the freedom to create without compromising brand integrity and data safekeeping? Well, the right tools and a little strategy can make all the difference.
In a recent conversation with Rice University’s Owl Business Analyst, Sonja Fulbright, we revealed all the challenges that led the university to lean on Beefree—not only to bring their decentralized teams together in one platform but also to increase the speed and quality of the university’s emails.
What are the challenges universities face in email creation?
As mentioned above, universities thrive on independence. Each department has unique needs, whether it’s rallying support for the latest research initiative or getting fans hyped about SEC football rankings. While this setup fuels creativity, it also brings some serious challenges:
- Off-brand emails: A well-meaning department might throw together something that doesn’t quite hit the mark.
- Inefficiency: Teams spend hours wrangling email tools that just don’t cut it.
- Data risks: Sensitive info gets passed around in ways that make everyone nervous.
In an effort to tackle some of these challenges and unify teams, Rice University chose to integrate the Blackbaud CRM. However, for Sonja Fulbright and her team, this meant folks felt less empowered to design on their own. The accompanying Blackbaud Internet Solutions (BBIS) platform, used for managing emails and landing pages, was so complex that different schools and departments became heavily reliant on Sonja’s team for design support and sending. Sonja shares:
"Building emails in BBIS was like coding an entire website from scratch—it was a nightmare.
Although we could create decent emails in BBIS, they were all built-in tables, which required someone skilled in HTML. When something went wrong, we had to dig through code to fix random formatting issues.”
It’s no wonder Universities sometimes feel stuck trying to stay on brand. But it doesn’t have to be this way.
Overcoming the challenges with Beefree
Decentralized teams doesn’t have to mean off-brand communications and bringing everyone in one place, and finding new solutions that don’t impact data security doesn’t have to be complex. For Rice University:
“Adopting Beefree was incredibly easy… We were able to get started right away.”
With Beefree, every department gets the tools they need to create standout emails without compromising the university’s brand or security – here’s how:
#1: On-brand communication becomes a non-negotiable
Your university’s brand is more than just colors and logos. It’s your identity. It’s how people recognize you, trust you, and connect with your mission.
When branding is inconsistent, it can cause confusion—or worse, make your school seem less credible. In many universities, the people creating and sending emails are not marketers or designers, just regular folks who have a message to get across.
Sonja states, “We're not the public affairs department. We're not the keepers of our University's brand, but we are trying to be good campus partners and encourage the use of Branding standards.
The best part about Beefree is being able to lock down assets like logos, colors, and fonts and say, ‘Here’s everything you need to follow the university’s brand guidelines—go forth and build emails.’”
#2: Designing is faster than ever
Sonja Fulbright from Rice University shared she “spent six hours trying to create one email template, and it still wasn’t finished.”
This is a relatable challenge for many Higher Education teams juggling tight schedules. Time spent trying to figure out complex solutions is time taken away from what really matters, like connecting with their alumni, donors, and engaging their student body.
Sonja adds, “Even though it was not technically my job description, I got sucked up into building templates for people in that platform, and I was like, there has got to be an easier way to do this.”
Luckily, there was. In six hours, Sonja created 8 newsletter templates in Beefree, and designing an email went from a 48-hour affair to only 45 minutes.
A standout time-saving feature for Sonja and other universities is the ability to save and sync reusable content blocks.
“The ability to save rows made a huge difference for us. We used building blocks like standard footers and headers to quickly assemble emails in various ways. It’s definitely made everyone’s job a lot easier.”
Additionally, our integrations have made designing for all sending platforms a breeze. Sonja shares, “Outlook is the ruiner of all things visual; it is at the absolute worst, so the fact that I can paste code from Beefree and it renders like 99% correctly in Outlook is huge.”
#3: Empowering everyone to create
Many professionals in the Higher Education space struggle to bring their creative visions to life, often tied down to complex or limiting tools. For Rice University, this was no different. Remember the template referenced above that took Sonja six hours to make? Sonja shares the full story: Our Architecture School came on board and wanted us to build out templates in our old platform. I thought it was no big deal.
They had a designer share with me the most detailed markup I have ever seen in my entire life, with pixel dimensions and all of that. I knew that it'd be like coding a whole website from scratch kind of thing.”
Whether you’re creating templates for your student body or engaging donors, your designs should make an impact. Beefree’s solutions are loved by universities because they empower anyone – regardless of skill level to design with ease.
With a template catalog of over 1,700+ email and landing page templates and dozens of free guided courses and tutorials in our Beefree Academy, we have everything you need to get started. Sonja shares:
"Beefree has been a key tool in making it easier to get people on board. The [enterprise plan] lets us extend access to people using our database for email campaigns. At the same time, departments can set up their own [workspaces], and we can collaborate easily.”
#4 Data security is top of mind
If there’s one thing universities juggle as much as emails, it’s sensitive data—donor lists, alumni records, student info. The last thing you want is for that data to get mishandled in the shuffle of creating and sharing emails. That’s why many universities opt for Beefree. Beefree integrates seamlessly with your CRM, keeping all that valuable info exactly where it belongs.
As Sonja Fulbright from Rice University puts it:
“The fact that Beefree doesn’t store any of our data made adoption easy. Everything stays within our CRM.”
The big picture: Empowered teams, consistent branding, zero hassle
Successful university communication comes down to balance. Departments need space to create and connect with their audiences. But that creativity doesn’t have to come at the cost of branding, security, or efficiency.
Beefree can bring it all together by providing a centralized university email tool that can help universities go from overwhelmed to organized and from inconsistent to cohesive.
The Senior Web Content Specialist at Rice University shares:
“Beefree is the best email designer I've ever used. It gives me the ability to take a design from a print piece and customize it for the best viewer experience in an email format."
Ready to simplify your email marketing efforts? Join hundreds of university teams like Rice University in transforming their email workflows with Beefree. Sign up now -- it's free!