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Email Marketing in the Pandemic: How to Set Your Strategy

Beefree team
Beefree team
May 21, 2020
Email Marketing in the Pandemic: How to Set Your Strategy
Email Marketing in the Pandemic: How to Set Your Strategy

Months after it began, the COVID-19 pandemic is still underway — and this is creating a major dilemma for brands. The news is different every day. The situation is constantly evolving, and many companies aren’t sure how to tweak their marketing to deal with this crisis. What’s appropriate and what’s not? How many emails should you be sending? When is it acceptable to go back to normal sales emails? If you’ve been asking these questions, here are some crisis communication best practices to follow as you think through your strategy for email marketing in the pandemic.

Focus on transparency

Don’t know what’s going to happen next? That’s totally okay — but tell your customers that and tell them they’ll be the first to know when you figure it out. 84% of customers think honesty is an important trait for brands. Your customers are more likely to support you if you’re honest and upfront about everything, especially during times of crisis.

Your customers are more likely to support you if you’re honest and upfront about everything, especially during times of crisis.

Xfinity has addressed the COVID-19 situation with its customers by sending regular update emails to inform customers about store closures, openings and anything else that’s going on. These straightforward emails can go a long way in helping your customers feel reassured and content.Subject line: Next steps in our COVID-19 response

COVID-19 email example

Watch your tone

Market like you care by paying close attention to the tone of voice used in your email. Be authentic and empathetic, reaching out to your customers instead of solely focusing on yourself. It’s also nice to talk about other things than the pandemic. Everyone is talking about COVID-19. Chances are, you don’t have any news that your customers haven’t heard before. Lancôme gave a recent sales email a COVID-appropriate makeover by including copy that read “Now is the time for generosity” and signing off with a “Take care and stay safe” message to customers.Subject line: FREE SKINCARE ON US ENDS AT MIDNIGHT

email marketing in the pandemic

Be realistic

Reassure customers that shipments are still going out, but be upfront about any potential delays. Again, customers appreciate honesty. Being realistic about timing is absolutely a best practice for email marketing in the pandemic. In a recent sales email, Artifact Uprising added a quick note at the bottom saying the company was shipping orders on time and expected delivery could be found at checkout.Subject line: Introducing: The signature layflat album

email marketing in the pandemic

Consider frequency

How often should you be emailing customers right now? This will depend on the nature of your product or service and the level of feedback and engagement you’re getting from customers. It’s important to continue with regular emails to stay top of mind and make a good impression in this crucial time. But think about quality versus quantity to avoid overwhelming anyone. If you usually send four emails a week, for example, try cutting back to one or two. Then use the level of engagement you receive to further tweak your strategy for email marketing in the pandemic.

Use this time well

Use this time to take steps that will help your business in the future. For example, people who are just sitting around at home may be more likely to take a survey right now. A recent email from CVS read, “Now more than ever we want to support you and your family. Are we doing that? Let us know!” Direct feedback will not only be helpful down the road — it can help inform your current strategy, too.Subject line: Get food & beverages delivered in a few clicks.

survey email example

Use segmentation to be more sensitive

Segmenting your email list can help you be sensitive to each individual customer’s needs. One reason email marketing in the pandemic is so difficult is because everyone’s situation is different. Some people are sitting at home bored, while others are on the front lines at hospitals or working other essential jobs.Geographical segmentation can help you be sensitive to which states are impacted most. Knowing your audience is equally important. A company that serves healthcare workers, for instance, will need a different strategy than a company that doesn’t.

Provide free resources

Offer some resources at no cost to give back to your customers. Mamma Chia recently sent an email announcing a free yoga class for its followers. This is a great way to show how you value your customers — and if the preview of your product gets them to convert down the road, that’s not a bad thing, either.Subject line: FREE virtual yoga class tomorrow! 

email marketing in the pandemic tips

Feel out the situation

The “right” time to resume normal sales and promotional emails will probably look different for every company. A company that offers a product for people who work from home might be sending sales emails as usual with just a few tweaks to the copy. But brands who serve healthcare workers will want to be sensitive for longer.Keep an eye on this evolving situation and consider your audience and industry. In the end, you know your brand and your audience best, and when to continue marketing as usual is a decision that only you can make. In the meantime, send emails with timely and relevant messaging — such as this promotional Old Navy email that points out how a new shirt is perfect for “casual backyard strolls.”Subject line: Twelve-dollar hoodies for one day only

Wrap-up: Email marketing in the pandemic

The key to email marketing in the pandemic is to be as empathetic and relevant as possible. Use insights about your specific audience and their needs to guide your content strategy during this time. And remember, everything you do right now should be setting you up for success when the pandemic is over.Use the BEE template catalog to help you design timely and beautiful emails. We have hundreds of ready-to-go templates that can save you time as you create messages to send to your email list. Let our templates guide you as you craft your strategy for email marketing in the pandemic.

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Email Marketing Pandemic Cover

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Creating professional emails and landing pages can be challenging for businesses of all sizes. Whether you're designing a newsletter, promoting an event, or driving a marketing campaign, ensuring that your emails and landing pages are visually appealing, engaging, and efficient to produce is no small task. That’s where Beefree comes in.

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Why use Beefree for professional email campaigns?

Before we jump into the nitty-gritty of using Beefree, let's quickly go over why this tool is worth your time. There are a lot of email marketing tools out there, but Beefree stands out from the crowd for a reason. Let’s break down the unique benefits that make it an invaluable asset for anyone serious about email marketing:

Design made easy:

According to HubSpot, well-designed emails can drive open rates as high as 30%. Maybe you’re following up with leads from a recent webinar or you want to reach potential clients after a product launch. But you're finding yourself stuck because crafting professional emails and landing pages that capture attention is no easy feat.

With Beefree’s intuitive design tools and a library of over 1,700 templates tailored for various industries and purposes, you can achieve professional results without the guesswork. The wide variety of pre-designed options ensures that you can find a solution that aligns perfectly consistent with your brand.

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Time-saving features:

Speed is key, especially if you’re running time-sensitive campaigns. Beefree simplifies the design process with reusable content blocks, real-time collaboration tools, and the ability to transform emails into landing pages with a single click. These features enable you to produce high-quality materials in less time, allowing you to focus on strategy and content rather than struggling with technicalities.

According to a Beefree report, 82% of users report faster email creation. The ability to save and sync reusable content blocks means you can replicate what’s working without reinventing the wheel each time. Once you find a winning format, you can use it again and again with minor tweaks to fit the audience or campaign.

Maybe you’re following up with leads from a recent webinar or you want to reach potential clients after a product launch. With Beefree’s templates, you can get those messages out quickly and make sure your brand stays top-of-mind for your audience.
Using email cadence software like QuickMail ensures that outreach campaigns maintain a structured and effective flow, preventing overwhelming inboxes while keeping engagement high.

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Increased engagement:

A significant 64% of Beefree users report an 11% or more increase in click-through rates after using the platform. By enhancing the visual appeal and personalization of your emails, Beefree helps you achieve better engagement with your audience. The ability to test and iterate your designs ensures continuous improvement in performance.

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Getting started with Beefree templates

Alright, now that you know why Beefree is so powerful, let’s talk about how you can get started with their massive library of templates. This section will walk you through choosing and customizing a template that works for you.

1. Choose your template

The first thing you want to do is pick a template. Beefree’s catalog has templates for just about every sector—whether you're in retail, healthcare, SaaS, you name it. With a variety of options, you can find something that suits your goals perfectly, whether for a simple newsletter or detailed marketing report templates. Say you're promoting a webinar—just pick a template that’s built to highlight your CTAs, and you're off to the races.

The best part? You’re not starting from scratch. You save hours by picking a pre-designed template, and then it’s just a matter of customizing it to fit your brand. Beefree's templates are super flexible—add or remove elements, change colors, switch up the fonts, rearrange layouts—make each email uniquely yours without the hassle. This flexibility is especially beneficial for maintaining a low code architecture in website design.

2. Personalize

Consistency is key to building trust, and when your emails have a cohesive look, it helps recipients recognize your brand. It is also important to follow a brand style guide for your email campaigns so that the audiences can associate elements like your logo, colors, and fonts easily with your brand.

When using a template, customization is key to making your emails and landing pages feel unique and relevant. With Beefree’s drag-and-drop editor, you can easily tweak templates to align with your branding. Adjust colors, fonts, and layouts, or add personalized content such as recipient names and company details. The flexibility ensures that your final output is as distinctive as your brand’s voice.

Plus, with so many people opening emails or landing pages on mobile devices, Beefree’s mobile design builder guarantees that they look great no matter what device they’re on. When your emails look good, people trust your brand more, and that makes them more likely to click through and take action.

Personalization isn’t just a nice touch; it’s essential for engagement. According to Campaign Monitor, personalized subject lines can increase open rates by 26%. By tailoring your designs to speak directly to your audience, you can create a more impactful experience. Furthermore, the platform’s collaborative features allow team members to provide input and make edits in real-time, enhancing efficiency and creativity.

1. Export

So, you’ve picked and customized your template—now it’s time to send those emails.

One of the coolest things about Beefree is that it plays nice with just about every major email platform out there—Mailchimp, HubSpot, Outlook, Quickmail—you name it. This means you can create a killer email in Beefree, connect it to your favorite email platform, and schedule it all from one place. For more advanced needs, many businesses choose a CRM with email integration, to seamlessly combine customer management and automated outreach.

Start designing for free

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In 2024, roughly 361.6 billion emails were sent per day. Whether you're using email for business or to keep in contact with your long distance cousin (do people still do this?), it’s easy to picture just how clogged someone's email can get. That's where modern day Email Service Providers (ESPs) come to save the day with trigger-based spam filtration tools.

For user these spam filters help ensure a smooth email experience, free of spammy and fishy emails. However, as email marketers, these filters lead us to be overly cautious out of fear that our emails are not accidentally filtered out.

Whether you’re employing a lifecycle email marketing strategy or simply confirming an order, we’ve outlined the basics of how spam prevention works, why it matters, and how to avoid running afoul of some commonly used triggers.

Why you need to avoid email spam triggers

Whether you’re an ESG reporting software or a travel company email spam triggers can email marketing performance and in turn hurt your business. For one, there’s the obvious reason that if your emails get sent to the spam folder, they probably won’t be seen. That's time and effort wasted.

Beyond that, being sent to the spam folder too many times delegitimizes your email marketing, which damages what’s known as your sender reputation. When just starting out, this reputation is effectively neutral. But if it gets too low, it could damage your marketing performance and even result in being blocklisted.

How email spam filtering works

As mentioned above, spam filters are implemented as a form of quality assurance and protection for end-users. Here's how ESPs determine content to be spam:

  • Sender reputation analysis: ESPs check sender reputation based on authentication, user complaints, bounce rates and sending patterns. They’ll also check the reputations of your IP address and web domain.

  • Content analysis: Content filtering uses triggers like keywords, formatting and error detection to distinguish spam from legitimate email marketing.

  • Blacklists: Along with sender reputation metrics, ESPs also cross-reference email senders against any of several blacklist databases. Being on even one of these means you’ll struggle to climb out of the spam folder at all.

8 common email spam triggers and how to avoid them

Now let's get to the good stuff. Prevention is generally the best strategy when it comes to avoiding email spam triggers. Here are seven factors commonly used by ESPs to filter spam emails, and the simplest solutions for dealing with them.

1. Lack of authentication

Missing authentication is one of the first red flags an ESP will pick up on. Authentication shows you’ve taken certain steps to establish legitimacy. It’s also used to prevent fraudsters from impersonating your brand online. There are three commonly used forms of email authentication:

  • Sender Policy Framework (SPF): This means publishing a list of mail servers and IPs with permission to send messages using your domain. This is one reason it’s important to conduct email marketing through a branded business email, rather than a personal account.

  • Domain Keys Identified Mail (DKIM): A cryptographic signature which shows a message’s original content has not been altered during sending. Think of it like the tamper-proof seal on a bottle of milk.

  • Domain-based Message Authentication, Reporting and Conformance (DMARC): A way for you to establish how you want receiving platforms to handle authentication failures related to your domain.

2. Shady linking practices

Link placement and presentation play an important role in email marketing. Aside from engaging recipients and securing click-throughs, using links appropriately helps avoid your emails looking like spam.

Questionable linking practices include:

  • Links to domains with poor reputations
  • Excessive numbers of in-email links
  • Compressed, modified or obscured links, particularly when generic link shorteners are used

Only link to your own authenticated domain. Also, use an unlimited bandwidth VPS to help ensure your website access speed is always stable and fast. This will give visitors the assurance that your site is legitimate.

Don’t forget to make the purpose of any in-email link absolutely clear.  

3. Content

Although the reason for an email landing in a spam folder is often related to authentication, reputation, or poor formatting, content can at times be the culprit. Here are elements that you should look at if you suspect that your content is why your emails are not reaching their recipients:

  • Typos
  • Irrelevant content that doesn’t foster positive engagement
  • Poorly translated text
  • Partner content with poor reputation
  • Possibly offensive content
  • URLs or images with poor reputation

Another thing to note is language detection filters. Various words, phrases and tone choices have strong associations with scam emails. This includes certain buzzwords, vague or exaggerated claims, or excessive sales jargon. However, this is only really an issue when you already have a bad reputation.

Nevertheless, let’s say you’re beginning to build your reputation back up and are conducting Black Friday email marketing. While it’s important to use engaging language and strong CTAs, you should avoid terms like:

  • Limited time only
  • 100% free
  • Make money from home
  • Avoid bankruptcy
  • You have won

4. Bounce rates

A ‘bounce’ is when an email doesn’t arrive in the recipient’s inbox. This could be due to it being sent to a fake email address, an out-of-date email that is no longer in use, a full inbox, etc.

When a sender frequently experiences high bounce rates for their emails, this damages their reputation with ESPs.

But how do you improve bounce rates and, therefore, your reputation? The best way is to have good segmentation practices to ensure the right content goes out to the right people. You should also keep your list clean by regularly evaluating it and removing hard-bounce email addresses as well as inactive subscribers.

Moreover, ensure you send relevant messages that your audience actually wants to receive. Of course, always be mindful of the rest of the triggers on this list to make sure you’re protecting your sender reputation.

5. Misleading email subjects

Even if you’re not trying to do anything malicious, misleading subject lines can trigger email spam filters. For example, an email might claim to promote educational B2B content about internal audit controls. Then, instead, link the user to a landing page to sell them a product.

Always set clear topic sentences as email subject lines. Try to summarize the content and intent of the email. If you’re sending a welcome email for customer retention or promoting, say, a product or sale, make it obvious before the recipient clicks on it.

6. Poorly written and formatted emails

Poor formatting and low-quality writing are other important email spam triggers. Common writing triggers include:

  • Overly vague language lacking personal detail
  • Typos and spelling errors
  • Being too brief

A marketing email can trigger spam filters if it lacks formatting of any kind, or if there are inconsistencies. It’s also suspicious when marketing emails lack branded color schemes, imagery or the correct logo design.
Avoiding these email triggers is simply a matter of emphasizing professional communication standards in email marketing.

7. Poor engagement

Low engagement manifests itself through a lack of interaction with your emails from the recipients—low open rates, click-through rates, and conversion rates, as well as low subscriber count are all indications. 

Consistently low engagement will likely result in your emails being filtered into spam. To combat this, you should strive to deliver good and captivating content tailored to your audience. More specifically, you can:

  • Use segmentation to personalize your emails and craft the most compelling content for each segment.
  • Put together attractive subject lines
  • Make use of solid and clear CTAs

8. Getting blacklisted

Improving your sender reputation, also means you don’t run the risk of being blacklisted. Blacklists are a useful prevention tool, but if you end up on one of these lists, your email marketing is more or less guaranteed to end up in spam folders.

Aim for prevention with email security and compliance training, and don’t send unsolicited marketing emails. You can also use a blacklist checking tool to make sure your sender emails haven’t been compromised.

Maintaining your sender reputation is essential

Email spam triggers aren’t all bad, they ensure that your well crafted messages aren’t drowned out and that users are able to easily see the emails they’re interested in. 

To reap these benefits, you need to keep an eye on these triggers and protect your sender reputation. Don’t worry, though. It’s easy to deliver marketing copy that avoids email spam triggers once you know what they’re looking for.

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