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Award Winning Email Marketer Shares Email Marketing Predictions

Emily Santos
Emily Santos
Mar 8, 2023
Award Winning Email Marketer Shares Email Marketing Predictions
Award Winning Email Marketer Shares Email Marketing Predictions

Can you walk us through your journey as an email marketer and what led to you being at Parcel?

As with most email marketers, my journey has been windy and indirect!I started my email career at a small 3-person startup. This was a side job, primarily from 5-7 pm on weeknights after I got home from my 9-5.My primary function as Operations Manager (a randomly assigned title that was inclusive of things far beyond my pay grade) was to build relationships. Specifically, to try to convert them to actions, using email as the medium.The platform is Taski. We worked to pair part-time hospitality workers up with restaurants, banquets, and catering companies that needed one-off individual contractor staff. These “taskers” could pick up shifts at leisure.When I joined, I was sending emails out individually and stumbled across a marketing automation tool that could be used to send event-triggered emails. Truly flabbergasted. So much time-saving! That's when I began creating automated touchpoints, built out newsletter programs, and used email to promote both onboarding and shift activation.I worked in that role for four years and then made my way over to the UK to join Braze as an Onboarding Manager. Working with clients across different industries, I was their dedicated point of contact for onboarding onto their new marketing automation tool.I worked with a handful of clients to complete successful IP warmings, set up push notifications, and enable powerful real-time in-app messages, all while missing implementing strategy myself. It was an absolute blast working for Braze and one that felt like 4-years of learning packed into less than a year. However, I ended up moving back to Vancouver after a bout of homesickness.Since then, I have bopped around in various in-house roles as an Email or Lifecycle Marketer.What finally led me to work at Parcel was my online presence as an email marketer and consulting business that I built during the pandemic.Although I worked on consulting projects before, the lockdown offered the time necessary to build a website, write about my email marketing experience, document tests, and save emails I’d previously created to build a portfolio.With that, consulting projects began to come through via inquiries, and I worked on a lot of great email-related things from 2020 to now.Between you and me, this was a great way to avoid spending money pointlessly, because the more time I spent on my couch, the more I would spend.In January of 2022, I messaged Avi on Twitter to praise his work on Parcel and the platform he’d built. Although I classify myself as non-technical, I felt comfortable exploring code in Parcel thanks to some of the features. For instance, clear guidelines on what each line contributes to, how tags work together, and how HTML and CSS are be customized to design emails further.During those first few conversations with Avi, we got into discussing the possibility of working together. Fast forward over a year later, and I’m now in a full-time role with Parcel, thanks to Customer.io acquiring it in late August of 2022!

As "Award Winning Email Marketer, Naomi West", what makes you unique within the space?

Over the past seven years, I’ve had the opportunity to work behind the scenes at 2 ESPs, gain experience through my in-house marketing roles, and do consulting work.This has allowed me to gather experience in over 25 ESPs.I come with a unique skill set that isn’t a silo’d perspective of how things should be done, which makes me open to testing, new ways of working, and different strategies.

You've worked in two different countries, and have consulted for more - what are the biggest cultural differences to keep in mind when creating an email marketing campaign?

As a Canadian who has worked in the UK and remotely for US-based companies, I constantly lean on Grammarly to tell me what version of English to use when copywriting! I’m used to writing out “colour” and “favour” without u’s in my personal life and swapping z’s for s’s depending on the recipient country. It’s incredibly confusing, but I actively need to remember it when writing.Another difference, but one that all brands should consider, is the jurisdiction that governs the world of email. GDPR, CAN-SPAM, CASL. They’re different between the three areas I’ve lived and worked in. I’ve been able to become an expert in all three (although, I am not a lawyer). And always keep them in mind as best practices (and legalities) when sending emails to different audiences.

What has changed since you first began working in the email marketing space?

More tools for the non-technical marketer. The emergence of no-code tools has allowed me to:

  • Access and leverage data easier
  • Set up webhooks
  • Configure reports that influence my future strategy

I’m not just sending emails blindly and without personalization anymore! I can also create assets for emails easier with things like Canva and Figjam.Although a lot of marketers joke that email has rarely changed. I think there’s been some great development in the email realm that make it a great space to work in!

In what ways do you think the tech space can better support and elevate diverse voices?

When sourcing speakers for Parcel Unpacked late last year, I tried to intentionally gather a group of individuals that weren't those who appear in the same thought leadership articles year after year. Not saying that those individuals don’t have value, but I’m ready for some fresh perspectives!One of my main takeaways was to look beyond the loudest voices in the room.When connecting with individuals in the email space, I ask them questions about their own network. For instance, who do they look to for guidance, 1:1 mentorship, and who do they admire?Maybe someone they look up to from a previous job.I'm not looking for someone that is hyper-active on Twitter or runs a Youtube channel with 100k subscribers. Rather, someone who hasn’t had an interest in developing their voice as a persona.In doing so, I’ve met some fantastic voices I wouldn’t have found just by browsing my Twitter feed.

As someone who has been on all sides of the email creation space, what problems has Beefree solved? What do you view as its best use cases? Do you pair it with any other tools?

At the beginning of my career, I was wearing many hats. Trying to learn HTML and CSS while doing all the other functions in my job was overwhelming. BEE Pro allowed me to build emails that I was proud of.BEE Pro is a great tool for marketers juggling many roles and responsibilities at once. The ease of use allows creators to feel confident building emails without needing a background in HTML and CSS. This can be a scary hurdle to overcome when you’re wearing many other hats in your day-to-day! With any ESP, it can be easy to work with to launch communication quickly.

Where do you see email marketing in the next 5 years?

I hope to be able to complete a purchase from an “abandoned cart” email directly.In the next five years, I hope email can eliminate the number of hoops I need to jump through to achieve the desired action.It will benefit both the brand and the subscriber!

Can you share examples of the work that you’ve created inside of BEE Pro?

These emails were all created with BEE in my last role!

What are your best email creation/email campaign planning tips?

  • Read copy out loud
  • Check responsiveness on mobile
  • Double-check all links
  • Choose a larger font size instead of a smaller one
  • Don’t be afraid to test!

I don’t believe benchmarks are one size fits all. Always test and try all ideas before determining what works and doesn’t work for your brand. Avoid always making inferences about “success” from case studies you read online.

Naomi West x BEE

We are honored to have the great, award-winning Email Marketer Naomi West] (https://www.linkedin.com/in/naomiwest1000/)as our first spotlight feature. She is also the Founder of [Email Characters, a chrome extension to count your subject lines and preheaders.Naomi has been using BEE Pro in her email marketing efforts for a few years. Her advocacy for the tool has helped us in our mission to democratize content designFor more on Naomi West x BEE, watch this webinar on "Creating Content As a Team: Advice From Expert Email Marketers."And, of course, follow Naomi on Instagram and Linkedin for more email marketing tips.

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Email is king when it comes to talking directly to your customers. Sure, we might send texts or share voice notes, but we all still check our emails. It’s how we keep in touch with work and the businesses we connect with. 

As an email marketer, this puts you in prime position to get your business’s brand right into the hands of your customers. The problem, however, is that you must first get past the metaphorical guard dog known as the secure email gateway (SEG). 

SEGs use sophisticated methods to identify and block spam and phishing emails from ever entering a person’s inbox. While your email newsletters should go through, that doesn’t necessarily mean they will. That’s why businesses need to know what a secure email gateway is and how it works. Know this key info, and you’ll be able to improve the chances of your emails reaching their destination. 

What are email security gateways? 

Protecting yourself from cyber threats is the basis of all cybersecurity risk assessment services. One of the biggest gaps in any security armor is phishing emails. If they get through and someone clicks a link they shouldn’t have, it’s almost impossible to stop the damage. 

The victim could be anyone. The link could lead to a ransomware virus that holds your data captive or be the start of a data breach. It could even lead to a traditional scam that has you input your credit card details so a thief can steal them. 

For all these reasons and more, email providers consistently invest in security features to help protect their customers. One such feature is an email security gateway. 

A secure email gateway uses AI and machine learning to screen incoming emails, identify spam, and stop it from entering. If there’s any doubt, the system quarantines the email in your spam box for review. 

Why are secure email gateways important?

While we are getting better at filtering out spam emails, an estimated 45.6% of emails sent in 2023 were still spam. This poses a massive security risk for consumers, businesses, and governments alike. 

According to IBM, businesses are hit the hardest, with the global average cost of each successful phishing attack increasing to $4.88M USD. The attacks don’t just hit businesses, either, with attacks targeting individuals and even charities.

Just as phishing and spam emails have become more sophisticated, so have the tools designed to protect against them. All providers, including big names like Gmail, use SEGs to secure communications and other features, such as Gmail’s unsubscribe feature

What do SEGs flag as spam? 

SEGs continually update their parameters. This means that what they check for is constantly in flux. What SEGs look for today, for example, could include: 

  • Strange or suspicious subject lines
  • Highly urgent capitalization or excessive exclamation points
  • Strange URLs
  • Poor grammar and/or spelling
  • Generic greetings that don’t address the recipient 
  • Suspicious email addresses
  • The volume of emails sent at once
  • Attachment types 
  • Image-heavy content 

SEGs are far more advanced than just ticking boxes, but that doesn’t mean your emails can’t get blocked or sent to spam. After all, you might put together a great email campaign, but if your email is too image-heavy, it might get quarantined or sent to spam. 

The good news is that once you know what the SEGs look for, you can work to design better emails. Beefree can help you get started, with a range of templates for responsive email designs.

How to create newsletters with secure email gateways in mind 

The good news is that you can implement and send out most, if not all, of your newsletter ideas without issue. So long as the emails are well-made and are sent at a reasonable frequency, you’ll be golden. 

Start by first improving your security methods

In general, you should always look at ramping up the security measures in your business. You can use one of the top types of risk assessment matrix to understand your business's threats and how to resolve them. Then, since you already have that information, you can use it to create better newsletters and emails. 

Make sure the personalization feature works

One of the biggest red flags for an SEG is a generic greeting. Adding Dear Sir/Madam at the start isn’t going to fly in today’s world. Even if your email gets through, it’s unlikely the recipient will open it. 

That’s why you need personalization. Linking your email marketing tools to your customer relationship management system means you can offer easy personalization, like addressing your customers by name, or even offering personalized recommendations based on their order history. 

Avoid image-only emails 

Image-only emails are tempting for an email marketer. They’re striking, they look good, and you can fine-tune what they look like in Photoshop or another image editor. 

They can also be a red flag for SEGs.

Thankfully, the solution is simple: enrich your emails. The best part about this approach is that it also improves the accessibility. Improving email accessibility will help ensure that all your customers can engage with your emails on their terms. Those emails will also load faster, look great on all devices, and be more engaging. 

Align your emails with the landing pages 

SEGs look out for suspicious links. A link might be suspicious if there’s a misspelling or if the link doesn’t sound like the content in the email. So, how do you ensure that SEGs don’t see any of your links as suspicious? 

You make them predictable. 

An easy way to do this is to create a landing page from an email. On top of aligning the landing page with the content of the newsletter, you’ll want to: 

  • Make a custom URL for every link that matches the content of the page 
  • Ensure there’s no misspelling
  • Don’t use urgent language around your link

Use 2FA to boost security

Do you need 2FA to get past SEGs? No, but it’s a great way to help protect you and your customers. 

You can protect sensitive data by adding user identity verification. For example, a customer may get an order confirmation email but wants to cancel or change the delivery details. Including a two-factor authentication step ensures only the customer can request changes. 

Building in extra security features puts your customers at ease. It also protects your endpoints and, in turn, your business. So, no, you don’t need 2FA to get past SEGs, but it’s worth looking into for you and your customers’ protection. 

Avoid urgency 

Urgency can be a flag for SEGs. So: 

  • DON’T WRITE IN ALL CAPS
  • Minimize the use of exclamation points

Think of the copy in your newsletter as a chance to win over your audience, not scare them into clicking the link. Doing this will improve your relationship with your customers since they’ve come to you on their terms. It’s also essential to get emails past the SEG.

Key takeaways 

Secure email gateways are a primary defense against spam and phishing attacks, but they can pose a problem for email marketers. By working to understand the security risks associated with email scams, you can then understand what your email needs to make it into inboxes. 

From there, you’ll want to make your emails more personable, accessible, and secure. Once you’ve found that sweet spot, your newsletters will be more likely to get past the secure email gateway and into your audience’s inboxes. 

Getting Started with Beefree: A Guide to Streamlined Email and Landing Page Creation

Whether you're designing a newsletter, promoting an event, or driving a marketing campaign, ensuring that your emails and landing pages are visually appealing, engaging, and efficient to produce is no small task. That’s where Beefree comes in.
Beefree team
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Creating professional emails and landing pages can be challenging for businesses of all sizes. Whether you're designing a newsletter, promoting an event, or driving a marketing campaign, ensuring that your emails and landing pages are visually appealing, engaging, and efficient to produce is no small task. That’s where Beefree comes in.

Beefree is a robust tool for designing emails and landing pages with ease, offering templates, automation features, and seamless integrations. Regardless of your industry or goal, Beefree empowers you to craft high-quality communication and marketing materials quickly and effectively. By providing an intuitive and user-friendly experience, it helps businesses transform their creative ideas into polished campaigns without requiring extensive technical expertise.

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Why use Beefree for professional email campaigns?

Before we jump into the nitty-gritty of using Beefree, let's quickly go over why this tool is worth your time. There are a lot of email marketing tools out there, but Beefree stands out from the crowd for a reason. Let’s break down the unique benefits that make it an invaluable asset for anyone serious about email marketing:

Design made easy:

According to HubSpot, well-designed emails can drive open rates as high as 30%. Maybe you’re following up with leads from a recent webinar or you want to reach potential clients after a product launch. But you're finding yourself stuck because crafting professional emails and landing pages that capture attention is no easy feat.

With Beefree’s intuitive design tools and a library of over 1,700 templates tailored for various industries and purposes, you can achieve professional results without the guesswork. The wide variety of pre-designed options ensures that you can find a solution that aligns perfectly consistent with your brand.

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Time-saving features:

Speed is key, especially if you’re running time-sensitive campaigns. Beefree simplifies the design process with reusable content blocks, real-time collaboration tools, and the ability to transform emails into landing pages with a single click. These features enable you to produce high-quality materials in less time, allowing you to focus on strategy and content rather than struggling with technicalities.

According to a Beefree report, 82% of users report faster email creation. The ability to save and sync reusable content blocks means you can replicate what’s working without reinventing the wheel each time. Once you find a winning format, you can use it again and again with minor tweaks to fit the audience or campaign.

Maybe you’re following up with leads from a recent webinar or you want to reach potential clients after a product launch. With Beefree’s templates, you can get those messages out quickly and make sure your brand stays top-of-mind for your audience.
Using email cadence software like QuickMail ensures that outreach campaigns maintain a structured and effective flow, preventing overwhelming inboxes while keeping engagement high.

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Increased engagement:

A significant 64% of Beefree users report an 11% or more increase in click-through rates after using the platform. By enhancing the visual appeal and personalization of your emails, Beefree helps you achieve better engagement with your audience. The ability to test and iterate your designs ensures continuous improvement in performance.

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Getting started with Beefree templates

Alright, now that you know why Beefree is so powerful, let’s talk about how you can get started with their massive library of templates. This section will walk you through choosing and customizing a template that works for you.

1. Choose your template

The first thing you want to do is pick a template. Beefree’s catalog has templates for just about every sector—whether you're in retail, healthcare, SaaS, you name it. With a variety of options, you can find something that suits your goals perfectly, whether for a simple newsletter or detailed marketing report templates. Say you're promoting a webinar—just pick a template that’s built to highlight your CTAs, and you're off to the races.

The best part? You’re not starting from scratch. You save hours by picking a pre-designed template, and then it’s just a matter of customizing it to fit your brand. Beefree's templates are super flexible—add or remove elements, change colors, switch up the fonts, rearrange layouts—make each email uniquely yours without the hassle. This flexibility is especially beneficial for maintaining a low code architecture in website design.

2. Personalize

Consistency is key to building trust, and when your emails have a cohesive look, it helps recipients recognize your brand. It is also important to follow a brand style guide for your email campaigns so that the audiences can associate elements like your logo, colors, and fonts easily with your brand.

When using a template, customization is key to making your emails and landing pages feel unique and relevant. With Beefree’s drag-and-drop editor, you can easily tweak templates to align with your branding. Adjust colors, fonts, and layouts, or add personalized content such as recipient names and company details. The flexibility ensures that your final output is as distinctive as your brand’s voice.

Plus, with so many people opening emails or landing pages on mobile devices, Beefree’s mobile design builder guarantees that they look great no matter what device they’re on. When your emails look good, people trust your brand more, and that makes them more likely to click through and take action.

Personalization isn’t just a nice touch; it’s essential for engagement. According to Campaign Monitor, personalized subject lines can increase open rates by 26%. By tailoring your designs to speak directly to your audience, you can create a more impactful experience. Furthermore, the platform’s collaborative features allow team members to provide input and make edits in real-time, enhancing efficiency and creativity.

1. Export

So, you’ve picked and customized your template—now it’s time to send those emails.

One of the coolest things about Beefree is that it plays nice with just about every major email platform out there—Mailchimp, HubSpot, Outlook, Quickmail—you name it. This means you can create a killer email in Beefree, connect it to your favorite email platform, and schedule it all from one place. For more advanced needs, many businesses choose a CRM with email integration, to seamlessly combine customer management and automated outreach.

Start designing for free

Beefree simplifies the process of creating visually appealing, professional emails and landing pages, saving you time and boosting engagement. Whether you’re looking to streamline your workflow or enhance your marketing efforts, Beefree offers the tools and flexibility to meet your needs.

The best part? You’ll save time and see increased engagement, connecting with your audience in a meaningful way. In a world where everyone’s fighting for inbox space, Beefree helps you stay ahead of the game by simplifying the process while delivering professional results. So, why wait? Dive into Beefree today and see how it can transform your email campaigns.

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