Beefree blog

Complete Guide to Higher Education Email Marketing

Emily Santos
Emily Santos
Sep 21, 2023
Complete Guide to Higher Education Email Marketing
Complete Guide to Higher Education Email Marketing

The world of higher education is fascinating, full of diverse and demanding audiences ranging from tech-savvy Gen Z students to accomplished faculty members and the ever-proud alums. However, the enrollment game is getting fierce, and recruiting teams are turning to marketers for advice on how to break through the noise. To engage with such a broad spectrum of audiences and improve outreach, institutions have turned to one powerful tool: email marketing. As you work to advance university initiatives, consider a new set of strategies to increase the volume and impact of your email marketing program. Let’s unravel some practical ways to implement best practices to make your higher education email marketing campaigns more effective.

Building an email list: Your first step to success

Where do you start when you think about email marketing for colleges?We recommend the first step be constructing your email list. That way, you know who you’re communicating to before you begin to develop the email. But putting together a list may not be as simple as it seems. After all, you’re building a community of future learners, that range in diversity from age, race, and interests, and you need to attract their attention strategically.

How to collect email addresses:

One way to collect essential email addresses for your list is to use a landing page. Landing pages can provide the prospect with valuable content, invite event registrations, or offer course materials—all in exchange for an email address.Your institution's website is also an excellent resource for gathering email addresses of potential subscribers. Use callouts on your website to highlight the benefits of joining your email list and make subscribing easy. Create pages with blog posts or course descriptions and insert a simple sign-up form—this can be an effective method of building a list. Similarly, you can leverage social media channels to encourage followers to sign up, offering exclusive content or deals that sweeten the pot.Read more: Create an effective email sign-up form: 6 expert design tips. 

The power of segmentation: Personalize and engage

Once you have a robust email list, it's time to divide and conquer—literally. Using segmentation in email marketing for educational institutions is a valuable practice. Segmenting your email list lets you target specific groups with relevant content, keeping engagement high and helping build stronger relationships.For instance, prospective students might enjoy emails about admission procedures, deadlines, and tips for a successful application. On the other hand, current students might prefer updates about campus events, academic deadlines, or new courses. Alums could be interested in news about reunion events, campus developments, or opportunities to contribute to their alma mater.You can slice and dice a list in many ways, so define segmentation criteria based on your communication goals. Splitting your list similarly for each message may not always be necessary.

It's personal: Customizing emails for higher engagement

Personalization is often times displayed by using the name of the recipient in the email. According to studies, email subject lines personalized with a name have as much as 50% higher open rates. But personalization is so much more than that—it's about understanding their needs, interests, and goals. From dynamic content that changes based on the recipient's profile to triggered emails sent based on specific actions, personalization can take various forms in higher-ed email marketing. Most forms of personalization have been shown to pay dividends for marketers by improving engagement, increasing ROI, and making conversion more likely.Read more: How to drive student engagement using personalization in email. 

Entertain the eyes: Using images and videos

Audiences enjoy visual elements in communications. Images and videos are found to drive up to 650% more engagement than a simple text-only message. Emails covered in chunky text can be tedious to read, but adding images or videos can help break up the text, making it more digestible. Plus, visuals will make your emails more entertaining and memorable.Images and videos are also a great way to offer glimpses into campus life, showcase success stories, and highlight campus events. They can also simplify complex information or concepts using infographics or icons. What do they say about the digital age? ... Content is king, but visuals rule.

Automation and AI: Taking efficiency to the next level

Technology advancements continue to improve the effectiveness of email marketing. With the integration of automation and artificial intelligence (AI), it’s now possible to send emails at more optimal times, analyze data for valuable insights, and personalize content with minimal effort.Automation helps you plan and schedule emails to send when they are most likely to be opened. At the same time, AI can analyze behavioral data to provide insights that inform your email marketing strategy better. AI can also help create personalized emails at scale, which would otherwise be a time-consuming task if completed manually.

Keep testing: The road to continuous improvement

The success of your university email marketing strategy relies on your willingness to monitor and test your email campaigns regularly. A/B testing helps to determine what works best for your audience. You could try different subject lines, calls to action, email layouts, or even sending times—the possibilities for testing are endless.Monitoring your campaign's performance through analytics is also essential, giving you insight into open, click-through, and conversion rates. These metrics will guide you in fine-tuning your campaigns for better results and understanding your emails' success.Read more: How to begin A/B testing email designs.

Mobile-friendly: A necessity, not an option

In today’s modern campus environment, mobile-friendliness isn't just nice to have—it's necessary. Nearly half of all emails are now opened on mobile devices, and this trend continues to grow. If your email doesn't display well on a mobile device, you risk a poor user experience, which can lead to lower engagement rates and landing in the digital trash can.So, ensure your emails are responsive to the screen size they are being viewed on and optimized for best viewing on mobile devices.Read more: Email design for mobile.

Email design: The secret to increasing engagement

Design plays a crucial role in how your emails are perceived. A well-designed email can capture the recipient's attention, keep them engaged, and guide them toward taking your desired action. Think carefully about how you use layout, typography, color, and visuals in your emails because it all matters for capturing attention and ensuring readability.Read more: 6 tips for designing a great college newsletter Consider using email templates designed specifically for Higher Education to make this task easier. Beefree offers various industry-specific templates that can help you seamlessly manage these essential design strategies.

The Beefree Advantage: An email builder for Higher Education email marketing

While email design tools are abundant, not all are cut out for the unique demands of higher education email marketing. That's where Beefree comes in.Minnesota State University, Mankato, is a comprehensive public institution with 14,500 students and 1,700 faculty and staff. While email marketing was an essential part of their communications - the challenge was finding a tool that allowed them to establish their consistent branding, save resources, and ensure their data privacy and security.Beefree's agnostic nature allows Minnesota State University to easily implement the tool into their every day and integrate it into their workflows. Our email builder allows them to effortlessly customize and create captivating email designs across their decentralized teams. To learn more about how the university uses Beefree, watch our latest webinar: Collaboration, decentralization, and data security: Why Beefree is the go-to solution for Minnesota State University.

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10+ Years of Evolution in The Email Industry

Justine Jordan, Head of Strategy and Community at Beefree shares how she has seen the email industry evolve over the last 10+ years and her hopes for the future.
Justine Jordan
Nov 19, 2024

Hi! In case we haven’t met before, I’m Justine Jordan, the Head of Strategy and Community here at Beefree. Over the past 16 years, I’ve worn many hats: designer, developer, marketer, community builder, and even the occasional cat GIF curator. I’ve been fortunate to build a career based on deep expertise in all things inbox, where I’ve seen firsthand the incredible potential of using email to connect people and businesses.

Way back in 2007, I fell into the email industry almost by accident. Fresh out of college, I started my career as a designer focused on creating print and brand assets. Frustrated by what felt like a lack of impact and respect in my design role, I wanted to be seen as someone who could help drive business success. Unlike brochures, email design offered instant feedback—opens, clicks, and conversions could tell a story.

I was hooked. And as the industry grew, so did my appreciation for email's ability to forge direct connections with people, right in their inboxes.

And yet, we all know that 16 years in any field (especially email!) is a long time. Email today is vastly different from the scrappy marketing channel I stumbled upon in 2007—even though its core mission remains the same: building meaningful, personal connections that drive business results. So, let’s dive into the fascinating, often underappreciated evolution of email and explore why it remains as relevant and impactful as ever.

A decade of opportunities and challenges

Personalization and the journey to hyper-relevance

When I started, email was largely one-size-fits-all. Campaigns were often “spray and pray” or involved very simple or binary yes/no personalization. 

Today, personalization has evolved beyond first names in subject lines to sophisticated, data-driven approaches. Marketing teams can now leverage insights from browsing behavior, purchase history, and even real-time data, adapting dynamically to each recipient’s preferences and past interactions. This technology is still advancing rapidly—it’s hard to believe that it was barely possible two decades ago. 

Rendering issues

In the past, we’d spend hours making sure emails looked as good in Outlook as they did in Gmail—and, going further back, in Lotus Notes! The visual building tools in most ESPs were buggy and produced bloated HTML that was ready for the web, but didn’t meet the unique constraints of email.

Fast forward to today, and while rendering challenges haven’t disappeared entirely, they’re far less consuming. Gmail's support for embedded CSS was a game changer, signaling an era where our designs could focus more on creativity and less on workarounds.

Rendering tools made this process easier, and drag-and-drop editors like Beefree produce clean, email-friendly HTML. What once required hours of coding and testing now takes minutes, freeing email marketers to focus on crafting their messages instead of debugging their code​​. 

Mobile-first and responsive design

Mobile-optimized email design used to be a “nice to have,” but today, it's essential. 

Brands must deliver a seamless experience across a wide range of devices and subscriber preferences​. This shift required us to think beyond just fitting content on smaller screens; it required a rethinking of layout, typography, and hierarchy. Today, it's about more than just looking good on mobile—it's about providing immediate, relevant, and accessible information.

Interactive and accessible emails

Today’s email campaigns go beyond static images and blocks of text. Interactivity, whether through embedded videos, polls, or even checkout functionality within the email, is changing the game. We’re offering richer experiences that invite users to engage directly within their inboxes​. 

At the same time, accessibility has become a critical consideration. Making sure that everyone can receive and understand your message, regardless of any disabilities or assistive devices they may be using isn’t just good practice, it's an industry standard.

Privacy, authentication, and the role of trust

Over the past decade, privacy regulations like GDPR and CCPA along with authentication requirements from major receivers like Gmail and Yahoo have reshaped how people view the inbox and their relationship with brands that send email. 

While the introduction of these new regulations initially posed considerable questions, confusion, and challenges, they also served as a valuable reminder that great marketing starts with trust, transparency, and consent. This shift encouraged brands to communicate with audiences in a more transparent, respectful way, reinforcing the idea that consumers own their data.

Email’s place in the C-Suite

Email marketing has always had champions, though convincing executives of its strategic value hasn’t always been easy. Over time, email advocates—often the Email Geeks among us—have successfully positioned email not as a tool for increased revenue but as a trusted channel for delivering essential information and building long-term relationships​. Today, email is often recognized as a valuable asset in C-suite conversations about customer experience, retention, and ROI.

The power of community

The email industry has grown from a niche group into a thriving community that shares, supports, and learns from one another. I’ve had the privilege of being part of a community that openly shares best practices and fosters innovation. 

Events like Unspam, Email Camp, and Litmus Live highlight just how much email professionals have pushed boundaries over the past decade​. This spirit of collaboration keeps the industry strong and forward-looking.

My #1 Lesson: Put People First

If there’s one lesson I’ve learned, it’s this: email should serve the audience, not just the business. 

Reaching people in their inbox is a privilege, not a right. Too many brands treat email like an ATM, pumping out sales and promotions without considering the impact on loyalty, retention, or the user experience. Yet the companies that treated their emails as conversations rather than megaphones? They’re the ones that thrived.

Email is unique because it arrives in a personal space (the inbox) where people are expecting personal messages and relevance. It’s an honor to land in someone’s inbox, so the content should meet that privilege with empathy and value. 

Some of my favorite brands—like Going—understand this: they craft emails that feel like they are speaking directly to me—thoughtful, helpful, and human​​. That’s the level of care that builds trust and loyalty. 

Advice for the future: Embrace empathy and experiment

Reflecting on the past decade in email marketing feels like watching an old friend evolve. I've seen firsthand how a channel that is frequently sidelined and declared “dead” has become a pivotal player helping businesses grow and connect with their audience. 

With each email renaissance comes new trends, innovations, preferences, and technology. 

Every few years, email redefines its role in our lives as marketers, business leaders, and as humans. Email's journey has been one of resilience, adapting to new trends, regulations, and consumer expectations while remaining at the heart of customer engagement. 

For anyone starting off in email, my biggest advice is always keep your audience at the heart of your campaigns. Email marketing is both art and science, and finding that balance is what makes this industry so rewarding. 

Don’t be afraid to test your ideas—measure, refine, and get creative with how you deliver value. But always remember, the inbox is personal territory. If you respect that space, you’ll have a powerful, lasting connection with your audience.

I’d also suggest building a solid understanding of the complexity behind email—learn the basics of deliverability, the role of email in multi-channel lifecycle and marketing campaigns, connecting data and APIs, multivariate testing, and stay current with the latest tools and platforms. 

With AI, privacy regulations, and rising consumer expectations, we’re bound to see even more shifts in how we approach email. Knowing how these elements work under the hood will only make you a more effective, innovative marketer. 

But one thing remains: the need to make email human-centric. This will mean staying adaptable and continuing to create value-driven content that aligns with the subscriber's needs. Far from dead, the real magic of email is the central role it plays in our lives—and it’s not going anywhere. Here’s to another decade of email evolution 🙌

Excelling in Email Design With The Beefree Academy

Over the past decade, Beefree has been dedicated to empowering users with intuitive tools that speed up email design. Now, with the launch of our Academy and certification program, we’re taking our mission one step further.
Beefree team
Nov 12, 2024

As we continue to celebrate Beefree’s 10-year journey of innovation and creativity, we’re thrilled to mark this milestone with the launch of The Beefree Academy.

Beefree Academy
Visit the Academy

Over the past decade, Beefree has been dedicated to empowering users with intuitive tools that make email design faster, smarter, and more impactful. Now, with the launch of our Academy and certification program, we’re taking our mission one step further by helping users build their expertise in email design and creation.

The inspiration behind the Beefree Academy 

When we envisioned Beefree Academy, we knew it had to be more than a series of product tutorials; it needed to be a resource that you could benefit from at every stage of your journey. 

The Beefree Academy is designed to inspire confidence, foster success, and provide ongoing support as you grow, enabling you and your team to get the most out of our platform – here’s how: 

Smooth and speedy onboarding:

Starting with a new platform can often be overwhelming and the time spent during onboarding is valuable. The Academy fast-tracks the learning process, offering structured, bite-sized lessons suitable for people of varying skill sets, from beginners to seasoned designers. Each lesson is designed to help you get comfortable with Beefree’s tools, so you can dive into projects quickly and with ease.

Explore new possibilities: 

Many users only scratch the surface of Beefree’s capabilities—we aim to change that. The Beefree Academy allows you to familiarize yourself with advanced features you might have been wary of before.

As you and your team grow from casual users to power users, you can gain more control over your email design, find new ways to optimize your workflows, and strengthen the impact of your campaigns. 

Troubleshoot like a pro:

Technical support is most effective when you have tried-and-true resources to solve challenges independently and on your own schedule. With Beefree Academy, you and your team can confidently troubleshoot independently by accessing targeted, step-by-step solutions whenever you need them. 

Advance your email marketing expertise: 

Beyond learning the platform, the Beefree Academy provides a comprehensive learning experience with valuable tips and best practices for email design and marketing. Soon, our lessons will extend far beyond the basics, guiding you through the process of creating visually compelling, high-converting email layouts while ensuring your designs follow proven best practices. 

You and your team will gain insights into crafting effective email marketing strategies that resonate with your audience, along with the skills to harness the power of AI in your campaigns. Additionally, we’ll explore the latest trends shaping the future of email design, empowering you to stay ahead of the curve and continually enhance your campaigns

What’s inside The Beefree Academy: 

Beefree Academy is thoughtfully designed to cater to users at all levels—from beginners just starting their email design journey to experienced designers looking to formalize their expertise in email design.

Courses:

The courses in Beefree Academy help users deepen their knowledge and understanding of the key tools and features within Beefree. As you complete courses, you’ll have the chance to demonstrate your skills through assessments and earn certifications that showcase your proficiency within the platform. To kick things off we have launched two courses: 

1. Beefree 101: If you’re new to Beefree this course is the ideal starting point. We’ll walk you through the basic functions and features through step-by-step guides. Certified team members can then train colleagues, creating a ripple effect of improved productivity and design standards throughout the organization.

Beefree 101 academy course and certification
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2. HubSpot x Beefree: This course is perfect for HubSpot users looking to supercharge and streamline their email marketing with Beefree. Through this course and certification, you and your team can learn how to design personalized, mobile-optimized, and engaging campaigns in Beefree for HubSpot. 

For organizations, having team members become Beefree certified can standardize email design processes across the company ensuring that all campaigns are consistent in quality and adherence to email design best practices. 

HubSpot and Beefree academy course and certification
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Tutorials and walkthroughs: 

Our comprehensive tutorials and walkthroughs are designed to help zero in on a particular aspect of Beefree and email design. These step-by-step guides are perfect for users who prefer a hands-on approach to learning. 

By providing these instructional resources, we aim to eliminate confusion or uncertainty, allowing you and your team to realize value from the start and adopt Beefree with confidence.

Beefree academy tutorials
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Enroll now – it’s free! 

The Beefree Academy certification is designed to fit seamlessly into the busy lives of busy professionals, allowing you to learn at your own pace and enhance your skills on a schedule that works for you. Whether you’re aiming to elevate your current expertise or start a new journey in email design, Beefree Academy offers flexible, high-value learning that you can access anytime, anywhere – completely free.

Ready to take your email design skills to the next level? Enroll in the Beefree Academy today and start building the expertise that will set you apart! 

The reality of Gen AI

From streamlining workflows to enhancing creativity, AI offers intriguing opportunities for businesses and individuals alike. Learn how Beefree's Senior Content Marketing Specialist is navigating the world of GenAI and making it their superpower for all things content creation.
Emily Santos
Nov 7, 2024

Through my years in the tech industry, there have been few innovations that have generated as much excitement – and anxiety – as generative AI (GenAI). While AI has changed how I work and create for the better, I will admit that it also came with a period of fear and pushback. I have seen the way new technologies come and go and are quickly forgotten. And, the headlines painting GenAI as a “job-stealing superpower poised to replace us all” did not make me feel any better. 

The turning point for me came on a random weekday when I turned to my now good pal, ChatGPT, to help me write a brief for a blog. It took some back-and-forth, but the final result turned out to be something I was really proud of. Since then, the integration of GenAI into my workflows has been slow, but intentional. 

While I do still believe there are legitimate concerns to have about AI, and not all anxiety is unfounded, some of it is based on fear-mongering. I don’t necessarily believe that we should lean into the dystopian “AI takeover” tropes. While captivating, these arguments often overlook the ways that GenAI can help us to be more imaginative, free us up to do more, and spark creative problem-solving. 

I don’t plan to convince you to use AI (not today at least), but I do hope that you leave today with some insight on the possibilities of AI.

Addressing your concerns: When is fear warranted?

I haven’t been beating around the bush yet and I won’t start now. There’s no denying that GenAI has the potential to reshape certain jobs and industries. The World Economic Forum (WEF) in their “The Future of Jobs Report 2020,” identifies administrative, clerical, and even content-related roles at higher risk due to their structured and repetitive nature. 

AI excels in pattern recognition, data processing, and performing repetitive tasks, which means that roles where predictability is high, creative input is low, and that have clear instructions can be programmed into an AI system and automated. 

While there’s a plethora of other resources on the “negative” impact of AI on the workforce – I want to challenge us to look a bit beyond. What happens when aspects of our jobs are automated or AI-supported? What does that allow us to do more of? What are the limits of AI?  

The reality: AI has nothing on you

Luckily for us, AI struggles to have an intuitive understanding of nuance. The magic of AI lies in what we do with the information it provides us and AI can’t replicate that.  Our superpower lies in our ability to be creative, our ability to feel, and our very unique human experience.

For example, the brief for this article you are reading was written with help from ChatGPT, and the research to put this together was gathered from Perplexity (verified by me afterward, of course). While these tools were quick to pull facts and suggest ideas, they lack the human experience and emotional intelligence to tell a story about why AI may be scary for folks like you and me—regardless of how much prompting.  

As a content creator, I refuse to see GenAI as a replacement for what I do. Rather, I know that my human experience, when paired with AI’s limitless knowledge, can propel my skills to new heights. 

How folks are using GenAI in their everyday 

The reality (I guess, really, in my opinion) is that GenAI works best when used to complement our expertise. Yeah, it can crunch numbers and even make solid recommendations, but it can’t adapt, empathize, or make strategic decisions when the stakes are high like we can. In these roles, AI may help carry the load, but it’s not steering the ship. 

Here’s how the Beefree team is using AI: 

Marketing Program Manager 

"Sometimes I default to being too straight and to the point when giving feedback on a project, or similar things, so I ask AI for help revising my feedback to be more clear and less “blunt.”

Afterwards, I ask it to explain the types of changes it has made so I can learn and internalize the lessons moving forward to improve on delivering feedback.

AI helps me to be more intentional and empathetic in my communication. I don’t just use it to revise, but also to help teach and aid me in growing as a professional."

- Samantha Hoffmann, Marketing Program Manager

CEO 

"What I use the most these days is AI-assisted search. I very rarely use Google search anymore. My go-to is Perplexity Pro, which I use as an assistant when I need to research topics, figure out best practices to follow in certain situations, and overall try to become better at my job."

- Masssimo Arrigoni, CEO

Corporate Communication Specialist 

"I frequently use AI to check my English. For example, I write copy and ask it to verify the accuracy. It often suggests changes, and after some back-and-forth, I work toward creating a polished and more captivating version."

- Elisa Battigelli, Corporate Communication Specialist

Head of Product 

"One way I use AI is for brainstorming. I provide as much context as possible—notes, references, and ideas—to help build a detailed outline for a topic. From there, I request multiple iterations, sometimes adding additional context, asking the AI to be wild and creative with it, or challenging the initial output.

This approach doesn’t give me a finished text I can use directly, but it generates a rich set of ideas and points that I can further research."

- Guille Padilla, Head of Product 

Backend Engineering Associate Manager

"I use AI for my searches and questions on almost every topic, including the more technical around software development."

- Roberto Pomoni, Backend Engineering Associate Manager

Senior Full Stack Developer 

"Aside from brainstorming and summarizing long reads, I use AI on a more technical side to write boilerplate/repetitive code (that always needs to be checked) and manage the time allotment for my working tasks through MotionAi."

- Lica Filice, Senior Full Stack Developer 

Head of People & Culture

"I use AI to help me transform my messy notes more comprehensively to make them easy to share. It also helps me summarize long readings, optimize written communication, get drafts for policy/docs, and get benchmarks and comparisons." 

- Enrica Lipari, Head of People & Culture

What now? Staying relevant and evolving with GenAI

As I said earlier, I’m not here to convince you that AI is right for you, but I will say AI isn’t going anywhere. Instead, it will continue to expand into more areas of work and industries, and its capabilities will only become stronger with time. 

My plan is to lean into this. Dedicate myself to learning and evolving with it. And double down on my expertise. AI makes my job much easier by doing things like helping me write briefs and retrieve data. By letting AI take on my repetitive taks, I gain something even more valuable: time. 

For myself and so many others, this extra time allows us to step away from mundane everyday tasks and spend more time thinking strategically and creatively about the impactful decisions that make a real difference in our work. 

Leaning into AI wasn’t a decision made to stay “relevant” or “head of the curve.” It was about amplifying what makes me and my contributions invaluable. So I ask you: What do you want to do more of? What can you let go of to do this? 

10+ Years of Evolution in The Email Industry

Justine Jordan, Head of Strategy and Community at Beefree shares how she has seen the email industry evolve over the last 10+ years and her hopes for the future.
Justine Jordan
Justine Jordan
19 Nov
2024

Hi! In case we haven’t met before, I’m Justine Jordan, the Head of Strategy and Community here at Beefree. Over the past 16 years, I’ve worn many hats: designer, developer, marketer, community builder, and even the occasional cat GIF curator. I’ve been fortunate to build a career based on deep expertise in all things inbox, where I’ve seen firsthand the incredible potential of using email to connect people and businesses.

Way back in 2007, I fell into the email industry almost by accident. Fresh out of college, I started my career as a designer focused on creating print and brand assets. Frustrated by what felt like a lack of impact and respect in my design role, I wanted to be seen as someone who could help drive business success. Unlike brochures, email design offered instant feedback—opens, clicks, and conversions could tell a story.

I was hooked. And as the industry grew, so did my appreciation for email's ability to forge direct connections with people, right in their inboxes.

And yet, we all know that 16 years in any field (especially email!) is a long time. Email today is vastly different from the scrappy marketing channel I stumbled upon in 2007—even though its core mission remains the same: building meaningful, personal connections that drive business results. So, let’s dive into the fascinating, often underappreciated evolution of email and explore why it remains as relevant and impactful as ever.

A decade of opportunities and challenges

Personalization and the journey to hyper-relevance

When I started, email was largely one-size-fits-all. Campaigns were often “spray and pray” or involved very simple or binary yes/no personalization. 

Today, personalization has evolved beyond first names in subject lines to sophisticated, data-driven approaches. Marketing teams can now leverage insights from browsing behavior, purchase history, and even real-time data, adapting dynamically to each recipient’s preferences and past interactions. This technology is still advancing rapidly—it’s hard to believe that it was barely possible two decades ago. 

Rendering issues

In the past, we’d spend hours making sure emails looked as good in Outlook as they did in Gmail—and, going further back, in Lotus Notes! The visual building tools in most ESPs were buggy and produced bloated HTML that was ready for the web, but didn’t meet the unique constraints of email.

Fast forward to today, and while rendering challenges haven’t disappeared entirely, they’re far less consuming. Gmail's support for embedded CSS was a game changer, signaling an era where our designs could focus more on creativity and less on workarounds.

Rendering tools made this process easier, and drag-and-drop editors like Beefree produce clean, email-friendly HTML. What once required hours of coding and testing now takes minutes, freeing email marketers to focus on crafting their messages instead of debugging their code​​. 

Mobile-first and responsive design

Mobile-optimized email design used to be a “nice to have,” but today, it's essential. 

Brands must deliver a seamless experience across a wide range of devices and subscriber preferences​. This shift required us to think beyond just fitting content on smaller screens; it required a rethinking of layout, typography, and hierarchy. Today, it's about more than just looking good on mobile—it's about providing immediate, relevant, and accessible information.

Interactive and accessible emails

Today’s email campaigns go beyond static images and blocks of text. Interactivity, whether through embedded videos, polls, or even checkout functionality within the email, is changing the game. We’re offering richer experiences that invite users to engage directly within their inboxes​. 

At the same time, accessibility has become a critical consideration. Making sure that everyone can receive and understand your message, regardless of any disabilities or assistive devices they may be using isn’t just good practice, it's an industry standard.

Privacy, authentication, and the role of trust

Over the past decade, privacy regulations like GDPR and CCPA along with authentication requirements from major receivers like Gmail and Yahoo have reshaped how people view the inbox and their relationship with brands that send email. 

While the introduction of these new regulations initially posed considerable questions, confusion, and challenges, they also served as a valuable reminder that great marketing starts with trust, transparency, and consent. This shift encouraged brands to communicate with audiences in a more transparent, respectful way, reinforcing the idea that consumers own their data.

Email’s place in the C-Suite

Email marketing has always had champions, though convincing executives of its strategic value hasn’t always been easy. Over time, email advocates—often the Email Geeks among us—have successfully positioned email not as a tool for increased revenue but as a trusted channel for delivering essential information and building long-term relationships​. Today, email is often recognized as a valuable asset in C-suite conversations about customer experience, retention, and ROI.

The power of community

The email industry has grown from a niche group into a thriving community that shares, supports, and learns from one another. I’ve had the privilege of being part of a community that openly shares best practices and fosters innovation. 

Events like Unspam, Email Camp, and Litmus Live highlight just how much email professionals have pushed boundaries over the past decade​. This spirit of collaboration keeps the industry strong and forward-looking.

My #1 Lesson: Put People First

If there’s one lesson I’ve learned, it’s this: email should serve the audience, not just the business. 

Reaching people in their inbox is a privilege, not a right. Too many brands treat email like an ATM, pumping out sales and promotions without considering the impact on loyalty, retention, or the user experience. Yet the companies that treated their emails as conversations rather than megaphones? They’re the ones that thrived.

Email is unique because it arrives in a personal space (the inbox) where people are expecting personal messages and relevance. It’s an honor to land in someone’s inbox, so the content should meet that privilege with empathy and value. 

Some of my favorite brands—like Going—understand this: they craft emails that feel like they are speaking directly to me—thoughtful, helpful, and human​​. That’s the level of care that builds trust and loyalty. 

Advice for the future: Embrace empathy and experiment

Reflecting on the past decade in email marketing feels like watching an old friend evolve. I've seen firsthand how a channel that is frequently sidelined and declared “dead” has become a pivotal player helping businesses grow and connect with their audience. 

With each email renaissance comes new trends, innovations, preferences, and technology. 

Every few years, email redefines its role in our lives as marketers, business leaders, and as humans. Email's journey has been one of resilience, adapting to new trends, regulations, and consumer expectations while remaining at the heart of customer engagement. 

For anyone starting off in email, my biggest advice is always keep your audience at the heart of your campaigns. Email marketing is both art and science, and finding that balance is what makes this industry so rewarding. 

Don’t be afraid to test your ideas—measure, refine, and get creative with how you deliver value. But always remember, the inbox is personal territory. If you respect that space, you’ll have a powerful, lasting connection with your audience.

I’d also suggest building a solid understanding of the complexity behind email—learn the basics of deliverability, the role of email in multi-channel lifecycle and marketing campaigns, connecting data and APIs, multivariate testing, and stay current with the latest tools and platforms. 

With AI, privacy regulations, and rising consumer expectations, we’re bound to see even more shifts in how we approach email. Knowing how these elements work under the hood will only make you a more effective, innovative marketer. 

But one thing remains: the need to make email human-centric. This will mean staying adaptable and continuing to create value-driven content that aligns with the subscriber's needs. Far from dead, the real magic of email is the central role it plays in our lives—and it’s not going anywhere. Here’s to another decade of email evolution 🙌

Excelling in Email Design With The Beefree Academy

Over the past decade, Beefree has been dedicated to empowering users with intuitive tools that speed up email design. Now, with the launch of our Academy and certification program, we’re taking our mission one step further.
Beefree team
Beefree team
12 Nov
2024

As we continue to celebrate Beefree’s 10-year journey of innovation and creativity, we’re thrilled to mark this milestone with the launch of The Beefree Academy.

Beefree Academy
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Over the past decade, Beefree has been dedicated to empowering users with intuitive tools that make email design faster, smarter, and more impactful. Now, with the launch of our Academy and certification program, we’re taking our mission one step further by helping users build their expertise in email design and creation.

The inspiration behind the Beefree Academy 

When we envisioned Beefree Academy, we knew it had to be more than a series of product tutorials; it needed to be a resource that you could benefit from at every stage of your journey. 

The Beefree Academy is designed to inspire confidence, foster success, and provide ongoing support as you grow, enabling you and your team to get the most out of our platform – here’s how: 

Smooth and speedy onboarding:

Starting with a new platform can often be overwhelming and the time spent during onboarding is valuable. The Academy fast-tracks the learning process, offering structured, bite-sized lessons suitable for people of varying skill sets, from beginners to seasoned designers. Each lesson is designed to help you get comfortable with Beefree’s tools, so you can dive into projects quickly and with ease.

Explore new possibilities: 

Many users only scratch the surface of Beefree’s capabilities—we aim to change that. The Beefree Academy allows you to familiarize yourself with advanced features you might have been wary of before.

As you and your team grow from casual users to power users, you can gain more control over your email design, find new ways to optimize your workflows, and strengthen the impact of your campaigns. 

Troubleshoot like a pro:

Technical support is most effective when you have tried-and-true resources to solve challenges independently and on your own schedule. With Beefree Academy, you and your team can confidently troubleshoot independently by accessing targeted, step-by-step solutions whenever you need them. 

Advance your email marketing expertise: 

Beyond learning the platform, the Beefree Academy provides a comprehensive learning experience with valuable tips and best practices for email design and marketing. Soon, our lessons will extend far beyond the basics, guiding you through the process of creating visually compelling, high-converting email layouts while ensuring your designs follow proven best practices. 

You and your team will gain insights into crafting effective email marketing strategies that resonate with your audience, along with the skills to harness the power of AI in your campaigns. Additionally, we’ll explore the latest trends shaping the future of email design, empowering you to stay ahead of the curve and continually enhance your campaigns

What’s inside The Beefree Academy: 

Beefree Academy is thoughtfully designed to cater to users at all levels—from beginners just starting their email design journey to experienced designers looking to formalize their expertise in email design.

Courses:

The courses in Beefree Academy help users deepen their knowledge and understanding of the key tools and features within Beefree. As you complete courses, you’ll have the chance to demonstrate your skills through assessments and earn certifications that showcase your proficiency within the platform. To kick things off we have launched two courses: 

1. Beefree 101: If you’re new to Beefree this course is the ideal starting point. We’ll walk you through the basic functions and features through step-by-step guides. Certified team members can then train colleagues, creating a ripple effect of improved productivity and design standards throughout the organization.

Beefree 101 academy course and certification
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2. HubSpot x Beefree: This course is perfect for HubSpot users looking to supercharge and streamline their email marketing with Beefree. Through this course and certification, you and your team can learn how to design personalized, mobile-optimized, and engaging campaigns in Beefree for HubSpot. 

For organizations, having team members become Beefree certified can standardize email design processes across the company ensuring that all campaigns are consistent in quality and adherence to email design best practices. 

HubSpot and Beefree academy course and certification
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Tutorials and walkthroughs: 

Our comprehensive tutorials and walkthroughs are designed to help zero in on a particular aspect of Beefree and email design. These step-by-step guides are perfect for users who prefer a hands-on approach to learning. 

By providing these instructional resources, we aim to eliminate confusion or uncertainty, allowing you and your team to realize value from the start and adopt Beefree with confidence.

Beefree academy tutorials
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Enroll now – it’s free! 

The Beefree Academy certification is designed to fit seamlessly into the busy lives of busy professionals, allowing you to learn at your own pace and enhance your skills on a schedule that works for you. Whether you’re aiming to elevate your current expertise or start a new journey in email design, Beefree Academy offers flexible, high-value learning that you can access anytime, anywhere – completely free.

Ready to take your email design skills to the next level? Enroll in the Beefree Academy today and start building the expertise that will set you apart! 

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