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5 Design Tips for Cart Abandonment Emails

Beefree team
Beefree team
Sep 16, 2016
5 Design Tips for Cart Abandonment Emails
5 Design Tips for Cart Abandonment Emails

It's easy to leave an onlineorder. We've all been there. In fact, 68% of online shopping carts are abandoned, according to research from the Baymard Institute. As a result, email marketers are presented with the challenge—and opportunity—of saving sales via email. Enter cart abandonment emails.Cart abandonment emails are messages sent to customers who have recently put items in a cart without completing the purchase. The email reminds them their product is waiting for them, and some even offer an incentive to complete the purchase (like free shipping). When done well, these emails aresuper effective. According to other research by BI Intelligence and Listrak, emailssent three hours after a consumer deserts a cartaverages a 40% open rate and a 20% click-through rate. These emails are critical for any online retailer. To determine when to send yours, test the response rate and conversion rate you receive with your customers at various intervals—either a few hours later, or a day or two later. Some brands send a series of emails in a cart abandonment email sequence (though be careful not to flood inboxes). Today, we'll offer our top design tips to optimize your cart abandonment emails.

Tip #1: Start with an attention-getting subject line

Write a short, on-topic subject line that conveys urgency. Here are somecart abandonment email subject line examples from our inbox:

  • You Left Something in Your Shopping Cart at Walmart.com
  • There's still time to finish your booking for Seattle.
  • ✔ Nobody likes to miss out. Are you still interested in Ancestry?
  • Did you forget to finish your order?
  • Complete Your Purchase!
  • Your shopping cart misses you!
  • Oops, you forgot something
  • Your shopping cart is so needy...
  • Shopping alert! See what's in your bag...
  • One less lonely bag in the world

Most are short and direct, which means they're optimized for phone screens (where most of us check email). Some ask questions (Did you forget to finish your order?) or make exclamations (Your cart misses you!). As you design and test your own subject lines, here are some considerations to make:

  • Grab attention: Can you personalize or customize it?
  • Check it out on a mobile screen: Should it be shorter?
  • Know your audience: Is the voice and tone on-brand?
  • Stand out: Try asking a question, being silly, or using an emoji.
  • Create urgency: Mention timing or, like Ancestry does above, imply "FOMO" (fear of missing out).

Tip #2: Show the actual products

We all know the old adage: show, don't tell. Cart abandonment emails provide the perfect opportunity to put that oft-heard advice into practice. When you show a shopper what's still in her or his cart, it works as a visual reminder that's easy to scan and absorb. Thrive Market, the healthy grocery startup, asks readers if they're still interested in the items in their cart, then shows themwhat's there.

thrive market cart abandonment emails

The "Buy Now" call-to-action buttons that bookend the messagestand out against the white background. Plus, the email adds a coupon code to amplify the discount and encourage readers to take action. The email is clear, simple, and visual. As a result, the message is optimized for readers who are on the go and reading on mobile screens.

Tip #3: Add customized, targeted content

Whenever a marketing email feels like it's from a person and not a robot, that's a win. With increasing amounts of subscriber data at their fingertips, email marketers are wisely designingemails that feel individually-tailored to readers. Cart abandonment emails provide a perfect opportunity to use the data you have to customize content and take advantage of industry best practices.Take this cart abandonment email from Starwood, the hotel company, for example. Its subject line reads:There's still time to finish your booking for Seattle. Mentioning the reader's specific destination in the subjectimmediatelyindicates the message isn't generic. Here's the full email:

starwood hotels group cart abandonment email best practices

The intro of the email is all about reminding the reader about the benefits of completing the order. Exclusive rates. Wi-Fi. Starpoints. But in case that isn't convincing enough, Starwood follows up with events and offers available at the specific hotel for the specific dates of interest. By putting its data to use, Starwood is able to offer relevant, customized content to encourage the sale.Similarly, Ann Taylor, the women's fashion retailer, provides "upsell" content in its cart abandonment email, below.

ann-taylor abandoned cart email template

The key call to action to "View my bag" is still prioritized at the top, but Ann Taylor also presents customized images of additional possibilities. In other words, this email says, Keep shopping! The retailer may beplaying off the idea that the cart was abandoned because the shopperwasn't satisfied with what she'd picked out. So, why not offer something new to catch the eye?

Tip #4: De-emphasize prices

When you look at the data forwhen carts are abandoned, it helps revealthe reasons whycarts areleft behind. According to BI Intelligence, here are the reasons why consumers leave their carts:

  • 46% occur at the payment stage
  • 37% occur at checkout login
  • 36% occur once the shoppers see shipping costs
  • 21% occur when the user needs to enter their billing address
  • 20% occur when the user needs to enter their shipping or delivery address

It's a lot about hassle factor. The easier checkout is, the better for shoppers.What's also interesting is that only one reason has to do with price(shipping costs). Still, retailers often strip product pricing out of cart abandonment emails. That way, brands can focus onreminding readers about the things they want while de-emphasizing the costs associated with them. While the Thrive email does list prices (and discounts), the emails below from Amazon and Snapfish are product-focused and leave pricing out:

Emails from both Thrive Market and Amazon focus on presenting readers with item images in their carts. But sending cart abandonment emails with and without pricing is an easy thing to test. Try it, and trackhow readers respond.

Tip #5: Make the CTA obvious and inviting

Just like with any email, the call-to-action should be front and center: easy to spot, easy to tap, easy to act. Ancestry.com does a great job of making its CTA button the central component of its cart abandonment email.The orange pops against the black-and-white image, and the CTA language used is much more action-orientedthan "Click here" or "Learn more."

ancestry cart abandonment email best practices

Think abouthow easy it is to act upon the Ancestry email compared to one that omits a button altogether, like the one below from Walmart:

walmart abandoned cart email strategy

With three hyperlinked phrases—"shopping cart," "Free shipping," and "Help"—in all the same color, size, and style, the reader can be overwhelmed about where to click. A bulletproof button would makethe email so much more effective!

Bonus tip: Get cheeky with cart abandonment emails

Many brands also get cheerful and playful with cart abandonment emails. And there's good reason: they don't want to be annoying! It's easy for these emails to seempesky or even slightly intrusive. To combat that, email marketers often keep the messages very simple withcheeky copy. Take the message from makeup retailer Glossier, which is a play on the "If a tree falls in the woods..." joke:

glossier cart abandonment email examples

Similarly, Thrive opens up one of its cart abandonment emails by personifying its products to coyly ask: Did you miss me?

thrive market cart abandonment emails

If being silly is within your brand voice, try getting clever with your email copy to lighten the mood and appeal to readers.Do you need to improve your cart abandonment emails in a snap?Check out our BEE editor—it's a free-to-use drag-and-drop tool that will get your beautifully designed email up and running in no time! Plus, BEE comes with free email templates that you can customize and send in minutes. Try a template and get your abandoned cart email up and running in no time.

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If you’re using Salesforce Account Engagement (formerly Pardot), you’ve likely hit a wall with its native email editor. Whether you’re a nonprofit, a growing SaaS company, or an enterprise with multiple brands, the common complaint is the same:

"Pardot is just way too restrictive for our needs."

"The collaboration part just isn’t happening smoothly. It is too hard to involve writers and designers effectively."

 "It isn’t like we were doing anything overly creative—it just doesn’t give us the flexibility we needed."

Let’s face it: as powerful as Pardot is on the automation side, its design capabilities often fall short. And Salesforce doesn’t seem in a rush to improve them. If you’ve been trying to get more from your marketing emails—faster, better, more on-brand—it’s time to consider a better way.

Beefree isn’t a replacement. It’s the perfect addition to your workflow

The good news is that you don’t have to abandon Pardot. It is excellent at what it’s built for—automation, CRM integration, lead scoring, and financial compliance. 

But when it comes to design and collaboration, the limitations start to pile up. Whether it’s because of its clunky editor, lack of customization, or the time spent fixing buttons and web fonts (insert eye roll). 

Pairing Beefree with Pardot doesn’t just improve how your emails look, it transforms how your team works. This pair is especially perfect for: 

  • Healthcare & Financial Services: where compliance and approvals are non-negotiable.
  • SaaS, Consumer Brands, and Professional Services: where keeping brand consistency across touchpoints is critical.
  • Higher Ed, Manufacturing, Real Estate: where teams juggle multiple departments, audiences, and localizations.
  • Nonprofits: where lean teams need to move fast 

Teams from all walks of life all come to Beefree looking for the same thing: a fast and flexible email design solution that seamlessly integrates with their tech stack (without slowing their team down).

(source)

From chaos to control: Why teams choose Beefree

Now that you know what Beefree is, it’s time to talk about how it can help. 

When email production feels scattered (we’re talking files everywhere, last-minute edits, branding inconsistencies), it’s not just frustrating, it’s risky. It opens the door to real mistakes: off-brand messaging, broken layouts, missed approvals, or worse, emails that get flagged for non-compliance.   

1. Keeps your team organized with Workspaces

Instead of one cluttered space where everyone shares the same templates and folders, Workspaces allows you to manage email assets across brands, departments, and regions in unique environments. 

  • Create separation without silos: Marketing ops can manage everything in one platform, while individual teams work independently within their own workspace. It’s the best of both worlds.
  • Prevent cross-team mixups: With workspace-specific templates and permissions, there’s no risk of someone accidentally launching a healthcare email from the real estate workspace.

2. Allows you to move faster without sacrificing brand integrity

Beefree empowers teams to scale production while keeping every email perfectly on-brand.

  • Style Kits: Automatically apply your brand’s fonts, colors, and design settings to every email in a workspace
  • Saved Rows: Save your most-used content blocks (like hero sections, testimonials, or product features) and reuse them across campaigns.
  • Synced Rows: Make a global update, like changing your holiday promo footer or legal disclaimer, and Beefree automatically applies it to every email using that row. 

3. Helps you catch mistakes before they go live

Beefree helps your team build error-resistant emails with features designed to catch issues before they go live. 

  • Smart check: Beefree’s Smart Check automatically checks your designs and alerts you of any red flags, such as missing links, heavy images, and large HTML files, so you can fix them before they cost you. 
  • Built-in approval flows: Ensure the right eyes are on every email. No more chasing approvals in Slack or email threads.

Learn more about sending error-free emails with Beefree: https://beefree.io/blog/error-free-emails-beefree

4. One click export from Beefree to Pardot

With Beefree’s native Pardot integration, your team can export emails with confidence. What you see in Beefree is exactly what your audience gets in Pardot. No weird spacing. No layout issues. No surprises.

Real results: How USC Marshall scaled campaign production with Beefree

In 2020, Dwayne Rice, Senior Associate Director of CRM Management at USC Marshall, was juggling comms for 11 graduate programs. Each had its own drip campaigns, deadlines, and unique audiences.

“I needed an efficient process to crank out emails,” he said.“But Pardot’s editor was slowing us down.”

By switching to Beefree, Dwayne’s team was able to build reusable templates and modular elements—cutting production time and removing the need for third-party vendors.

“Beefree has enabled us to create content efficiently enough to bring multiple processes in-house and discontinue relationships with several vendors, saving time and money.”— Dwayne Rice, USC Marshall

Read the full case study

Stop letting Pardot’s email builder hold you back

From higher ed to healthcare, SaaS to nonprofits—teams across industries are making the switch to Beefree not to replace Pardot, but to complete it. With Beefree you can:

  • Design polished, responsive emails in minutes
  • Collaborate seamlessly with writers, designers, and stakeholders
  • Export to Pardot with full confidence

Start building better emails for Pardot today — Try Beefree for free

Or if you're a non-profit, apply for a $1,000 annual credit!

(source)

Frequently asked questions about using Beefree with Pardot

1. How does Beefree integrate with Pardot?

Beefree serves as an external email design tool that integrates seamlessly with Pardot. Users can design emails in Beefree and export them directly to Pardot as new templates or update existing ones. This integration streamlines the email creation process by allowing for more flexible and visually appealing designs than Pardot's native editor.

2. Does Beefree provide analytics for email performance?

Beefree focuses primarily on email design and does not offer built-in analytics. However, once emails are exported to Pardot, users can leverage Pardot's robust analytics and reporting tools to track performance metrics such as open rates, click-through rates, and conversion rates.

3. How does Beefree enhance email design capabilities for Pardot users?

Beefree offers a no-code, drag-and-drop email builder that allows users to create visually appealing emails without HTML knowledge. It integrates seamlessly with Pardot, enabling users to export their designs directly into the platform, thereby overcoming Pardot's design limitations .​

4. What collaboration features does Beefree offer compared to Pardot?

Beefree offers robust collaboration features that surpass those in Pardot, including:

  • real-time design-specific comments
  • role-based permissions
  • approval workflows

all available directly within the email design environment. These tools make it easier for teams to co-create and review content without switching platforms. In contrast, Pardot’s collaboration tools are more limited and typically rely on Salesforce’s broader ecosystem for team coordination.

5. Does Beefree support features like AI copywriting or mobile optimization?

​Yes, Beefree supports both AI-driven copywriting and mobile optimization features. Its AI Writing Assistant enables users to:

  • generate email and landing page content or revise existing copy
  • create alt text for images
  • translate content to different languages

Additionally, Beefree's Mobile Design Mode allows for editing of mobile-specific styles, such as:

  • text alignment
  • padding
  • font size
  • and more

to ensure responsive and user-friendly designs across devices.

6. Can Beefree help maintain brand consistency better than Pardot?

Yes, Beefree helps maintain brand consistency more effectively than Pardot through its Brand Style Guidelines feature, which lets teams lock in brand colors, fonts, and content blocks across all email designs.

Users can also create reusable templates and design systems that ensure uniformity, even across multiple teams or clients. While Pardot offers some branding controls, it lacks the same level of built-in visual governance and flexibility found in Beefree’s design-focused environment.

Send Error-Free Emails with Confidence Using Beefree

Learn about the Beefree features that can help you and your team catch mistakes, streamline collaboration, and send with confidence every time.
Beefree team
Beefree team
15 Apr
2025

We’ve all been there: You craft the perfect email, hit “send”, and just as you settle into the satisfaction of a job well done, someone slacks you: “Hey, something doesn’t look right with that campaign.” 

If this sounds familiar, you should know that you’re not alone: According to the 2025 Really Good Email Survey “90% of email marketers say they have a history of noticing mistakes in their emails after they’ve hit the send button.

This becomes especially common when your team constantly juggles multiple campaigns or makes edits until the last minute. Sadly, even the smallest mistakes don’t just slip through the cracks; they cost you.

Luckily for us all, mistakes can be avoided. And no, not by lighting a Pre-Send Protection Candles™ and hoping for the best. But rather by equipping your team with the right tools that work with your team – not slow them down. Let’s talk about it!

Building your team’s safety net for mistake-free emails with Beefree 

When everyone involved in the email creation process is aligned and supported by smart systems, executing mistake-free emails becomes second nature. Instead of scrambling to do damage control, you’ll want to set up the tools and processes that help your team focus on what they do best: creating emails that connect, convert, and confidently represent the brand.

In this article, we’ll discuss how you can use Beefree to: 

  • Reduce human errors 
  • Implement systems of checks and balances 
  • Establish guardrails & frameworks for on-brand email design

1. Catch mistakes before they happen with Smart Check

Missing links that lead nowhere? Forgotten subject lines? HTML emails that get clipped in Gmail? It’s easy to make little mistakes that derail your campaign’s performance. 

Learn more about Smart Check → 

Beefree’s Smart Check automatically checks your designs and alerts you of any red flags so you can fix them before they cost you opens, clicks, or conversions. Think of Smart Check as your built-in QA partner who will catch:

  • Missing links
  • Heavy images that could slow down email load times
  • Missing subjects & preheaders that impact engagement
  • Missing alt text on images that hurt your email’s accessibility
  • Large HTML files that might affect deliverability (or get clipped in Gmail)

2. Keep every email on-brand with built-in guardrails 

Most of us don’t nail the perfect campaign on the first try. Great emails are a team effort. However, when multiple teams are involved in the email creation process, branding can quickly go off the rails. 

A misused font, clashing colors, or buttons that are too small to click don’t just make emails look disjointed—they can damage your brand’s credibility.

With Beefree’s Advanced Style Kit, you can set clear, predefined guidelines for fonts, colors, spacing, and more—so every design starts on the right foot. Once configured, all new emails automatically inherit your brand styles, reducing the need for constant oversight and minimizing errors.

Advanced user permissions let you lock down specific design elements, giving you full control over what can (and can’t) be edited. That means anyone on your team—regardless of design expertise—can confidently create emails that look and feel like your brand.

3. Empower your team to create with confidence with reusable content

When your team isn’t bogged down by the cumbersome process of creating content from scratch (or fear of going off-brand), they can move faster—and with far more confidence.

With Saved and Synced Rows, you can provide your team with pre-approved content blocks—like headers, footers, and other commonly used design elements—that they can use in their designs without creating them from scratch. That ensures design consistency, eliminates redundant work, and makes email creation a lot faster.

Learn more about Saved Rows → 

4. Ensure your team is aligned with centralized reviews and approvals:

Creating the perfect email often takes a team of designers, copywriters, marketers, and other team members working together. But when multiple people are involved, endless back-and-forth and feedback scattered across multiple conversations and channels can slow things down, lead to miscommunication, and ultimately cause mistakes. 

With Beefree’s built-in commenting, your team can collaborate and share feedback where the work is actually happening—right inside the builder. And if you’d like to involve external reviewers into the review process, you can do that as well. 

Learn more about commenting → 

Plus, with Beefree’s built-in Approval flow, you can ensure your designs are reviewed and approved by the right stakeholders. Stay aligned with real-time notifications on design changes, lock edits on approved content, and get a clear view of project status for smoother team collaboration and high-quality results.

Learn more about Approvals →

5. Need an additional pair of eyes? Use the power of AI to support your team

Take some weight off your team's shoulders and use AI to support them in the final stretch. Whether it’s catching typos, flagging inconsistencies, or suggesting optimization, AI can be a saving grace when deadlines are creeping in.

For those times when you can’t remember the difference between “there, their, and they’re,  Beefree’s  AI Writing Assistant is there to help. This eager-to-learn helper can  review your copy for grammatical errors, tone of voice, and even share suggestions for making it just a bit more compelling. Our AI Writing Assistant can also seamlessly translate content or automatically generate ALT text for images to enhance the accessibility of your emails. 

Learn more about AI-powered content creation in Beefree →

The tangible cost of email mistakes

Mistakes don’t just impact performance; they slowly erode credibility. What starts as a small oversight can be a massive inconvenience for your readers, sending them straight to the unsubscribe button. As for your team, mistakes chip away at their confidence. Instead of brainstorming for the next campaign, they’re scrambling trying to figure out how to do damage control.   

When done right, email is a powerful tool for connecting with your audience. But a single mistake can unravel that connection and undermine trust.

  • A missing or broken links can interrupt your subscribers’ journey to conversion, negatively impacting campaign performance.
  • A missing subject lines means your emails won't stand out in the inbox, hurting your open rate
  • An awkward typo might signal a lack of attention to detail
  • An off-brand design can make your brand look disorganized
  • An email that gets clipped in Gmail because it’s too big means some subscribers might never see the full email content.

Design error-free emails and send with confidence with Beefree 

Beefree helps teams of all sizes create polished, on-brand emails—without the risk of costly errors. With built-in safeguards, streamlined approval flows, and collaboration tools that keep everyone aligned, Beefree acts as your team’s system of checks and balances. From first draft to final sign-off, you’ll have everything you need to send with confidence, build trust, and get results.

Try Beefree's Business for free for 15 days and get access to all of Beefree’s tools that help you catch mistakes, streamline collaboration, and send with confidence every time. Or schedule a call with one of our experts to discover everything Beefree can support your team.

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