Beefree blog

7 Brands That Get Email Personalization Right

Beefree team
Beefree team
Mar 31, 2017
7 Brands That Get Email Personalization Right
7 Brands That Get Email Personalization Right

Email personalization is a must-have email marketing technique. It's a strategy thatpresents readers with relevant contentbased on their behavior. Email personalization is also a great way to cut through the noise—and it's effective. In fact,emailpersonalizationcan increase open and click-through rates, boost interaction, and generate revenue. Refresh your approach to personalized emailsby taking a look at how some brands do it best.

Take the opportunity to get personal.

Mostpersonalized emails are automated based on user behavior. Companies typically track "behavior" is to see how someone is using their product. For instance,Twitter tracks who each user is following in order to offer a list of similar users to follow.It all comes down to data. When you have information about readers' locations, interests, shopping histories, activities, and more, you can use that information to offer personalized content triggered by those user activities.Campaigns that often benefit from personalization include:

  • Re-engagement emails
  • Abandoned cart/registration emails
  • Up-sell or cross-sell campaigns

Let's take a look at these strong brand examples.

1. Spotify: Concert recommendations based on location + listening habits

Spotify, the music-listening app, uses two key pieces of data to engageusers: location and listening habits. With that simple formula, the brand can offer concert suggestions. The headline in the resulting email says it all: Upcoming concerts near you by artists you love. 

spotify email personalization

When it comes to design, Spotify keeps it simple. Each module includes the artist name and image, along with the date and location of the concert. The simplicity means readers immediately see the relevant info in the email as soon as it's opened. A style like this is also a great opportunity to experiment withlive-text overlay on images, which ensures the email isn't comprised only of images.

2. Rover: Local 5-star sitter suggestions based on location

Rover, the dog-sitting app, uses email personalization to prompt readers to use its platform. In a location-driven, New York-centric email, Rover presents readers with reviews of local sitters.

Rover email personalization

A location-based header illustration pairs well with the text-driven email, and the CTA buttons are easy-to-spot and well-placed. The brand also uses my dog's name in the subject line of marketing emails, a smart and simple way to personalize day-to-day content:

3. Lyft: Special deals based on ride behavior

After I recently usedLyft in Minneapolis, the brand sent a personalized email with a 20% off coupon that was specific to the location.

Lyft email personalization

Lyft's Deal of the Week may also be triggered by user inactivity (I used the app in Minneapolis a few times but then stopped) as well as the time of day usage (this deal is specific for evening rides). Together, the data can be funneled into an automated email that can easily be customized for different locations.However, Lyft can make its images look crisper by optimizing them for mobile screens. Here's our tutorial on how to make sure beautiful designs are never blurry.

4. Brooklinen: Discounts based on cart abandonment

Brooklinen, the bedding company, recently sent a two-email campaign triggered by shopping activity. Specifically, I put a sheet set in my cart, then closed the browser. Within days, I received a series of follow-up emails about the items in my cart—along with a fewdiscounts.

Here's one of the first emails that offered free shipping:

Brooklinen email personalization

Since I didn't respond to this message, a second email was triggered the following day with a similar deal: $15 off. When the purchase still wasn't completed, a final reminder email was sent. Instead of sending just a single cart abandonment message, Brooklinen uses reader activity/inactivity to continue triggering personalized messages.

5. Airbnb: Activities or homes based on browse or booking activity

Once a user books a trip on Airbnb, the company takes the opportunity to present relevant "experiences" that correspond with the date of your trip.

AirBnB email personalization

The message uses numbers to create urgency. The header indicates there are 19,000 people traveling and only 6 events with seats left. It's a great use of data!But, Airbnb doesn't just track what you've already booked; the brand has an eye on what you've browsed, too. Here's an email that supplies personalized suggestions for where to stay, based on the city the reader browsed.

AirBnB email personalization

The five-star ratings are a particularly compelling and wise inclusion.

6. Paperless Post: Invitation Reminder based on Annual Activity

Paperless Post, the invitation platform, keeps a record of your invitations. Create one for a birthday, and guess what—the brand is smart enough to send an automated emaila year later to remind you to plan the next party.

Paperless Post email personalization

7. SoulCycle: Customer retention based on class attendance

Sometimes, a little personalization goes a long way. SoulCycle has created a simple follow-up email that's automatically sent to participants after their first class. It's nothing fancy, but it's thoughtful and encouraging—and it just might be the thing to keep clients going back.

Soulcycle email personalization

Soulcycle can still improve its design. Instead of all the "click here" text, the company should add some eye-catching CTA buttons, along with spot illustrations to accompany each bullet.

Wrap Up: Get started with email personalization!

The Takeaway: Send personalized, automated emails that impress and connect with your audience. And, remember these tips:

  1. Collect data! You can't use it if you don't have it: dates, locations, activity/inactivity, browser or shopping history, etc.
  2. Start personalizing with re-engagement, abandoned cart/registration, or up-sell campaigns.
  3. Personalize subject lines, but don't stop there!
  4. Try an automated campaign, instead of a one-off email.
  5. Incorporate star ratings to seal the deal.
  6. Keep it simple and engage readers after an event.

Feeling inspired? Design your next personalized email campaign in our easy-to-use, drag-n-drop BEE editor. No HTML knowledge is required, plus your email will be mobile responsive. Sign-up for a BEE Pro free trial!

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Marketo Engage is a powerful tool for marketing automation, but when it comes to email design flexibility, many users find its built-in editor limiting. Creating visually compelling, mobile-responsive emails often requires custom coding or workarounds, slowing down workflow and making it harder to execute high-quality campaigns efficiently.

That is where Beefree comes in. By integrating Beefree’s no-code, drag-and-drop email design platform with Marketo Engage’s advanced automation capabilities, teams can build professional, responsive emails without coding headaches and push them directly to Marketo in just a few clicks.

This article explores:

  • The challenges of designing emails directly in Marketo
  • How Beefree solves these pain points
  • A step-by-step guide to integrating Beefree with Marketo Engage
  • Common FAQs and troubleshooting tips

The challenges of designing emails directly in Marketo

Marketo’s built-in email editor is useful for basic templates but presents several limitations for marketers and designers.

  • Limited design flexibility – Customizing layouts, fonts, or interactive elements can be difficult without custom HTML or Marketo’s proprietary syntax.
  • Technical barriers – Advanced customizations often require HTML knowledge or an understanding of Marketo’s email template language, which may not be ideal for non-technical teams.
  • Time-consuming manual processes – Without a centralized style kit, teams may struggle to stay on-brand and often have to manually recreate headers, footers, and other reusable content blocks for each email, adding extra steps and slowing down production.

Due to these challenges, many marketing teams turn to external email builders like Beefree, FeedOtter, or Knak to improve design efficiency and automation.

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Why Beefree is the best email builder for Marketo Engage

While other external email builders like Knak and FeedOtter also integrate with Marketo, Beefree offers distinct advantages.

  • No-code drag-and-drop builder – Enables teams to design professional emails without writing any code.
  • Advanced design features – Provides more customization options beyond what Marketo’s built-in editor allows.
  • Mobile-responsive templates – Ensures emails adjust automatically for both desktop and mobile devices.
  • One-click export to Marketo – Simplifies the process of moving email designs directly into Marketo Engage.
  • Ability to update existing templates – Allows quick updates without requiring manual re-imports of HTML files.
  • Team collaboration – Enables teams to work together in real time, with built-in guardrails and approval controls to ensure error-free emails before exporting.

By integrating Beefree with Marketo, marketing teams eliminate design frustrations and manual email imports, allowing them to focus on high-performing email campaigns.

Learn more about Beefree's integration with Marketo Enagage [https://support.beefree.io/hc/en-us/articles/24837761625618-Export-Emails-to-Marketo]

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How to update existing email templates in Marketo

Instead of manually editing HTML, Beefree allows users to edit emails in Beefree and update existing ones in Marketo Engage with one click.

  1. Open the email design in Beefree.
  2. Make changes and click “Export.”
  3. Select “Update Existing” to overwrite the previous version in Marketo Engage.

This feature ensures that emails and templates remain up to date without requiring complex HTML edits or duplicates.

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Frequently asked questions on using Beefree with Marketo Engage

Can I use Beefree with other ESPs besides Marketo Engage?

Yes! You can connect Beefree to any ESP, MAP, or CRM including Mailchimp, HubSpot, Salesforce Marketing Cloud, and others. To learn more about how to integrate Beefree to your sending platform watch the video below: 

For a full list of our native integrations visit [https://beefree.io/integrations].

Are there any limitations when exporting Beefree emails to Marketo?

Yes, there are a few important limitations to be aware of:

  • Charset emojis are not supported in Marketo. Including emojis in your email content may result in an error. To prevent this, Beefree automatically replaces unsupported emojis with a placeholder. For more details, refer to the [Marketo documentation on emoji support].

Preheader text is not a native field in Marketo. However, Beefree includes it by embedding the preheader directly in the email's HTML code during export.

Additional resources and links

Why you should use Beefree with Marketo Engage

By integrating Beefree with Marketo Engage, marketing teams gain a faster, more flexible way to build high-converting, on-brand email campaigns—while leveraging Marketo’s powerful automation and analytics to track performance and optimize results.

  • Design responsive, professional emails with ease.
  • Maintain brand consistency across every message.
  • Collaborate efficiently and gain insights to improve campaign performance.

Ready to elevate your Marketo email marketing? Try Beefree today and streamline your entire email creation process.

Start your 15-day free Business trial today!

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What Are Email Security Gateways? A Guide to Secure Communications

Are your newsletters being marked as spam? Discover all you need to know about email security gateways and how to create emails that pass all the checks.
Beefree team
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Email is king when it comes to talking directly to your customers. Sure, we might send texts or share voice notes, but we all still check our emails. It’s how we keep in touch with work and the businesses we connect with. 

As an email marketer, this puts you in prime position to get your business’s brand right into the hands of your customers. The problem, however, is that you must first get past the metaphorical guard dog known as the secure email gateway (SEG). 

SEGs use sophisticated methods to identify and block spam and phishing emails from ever entering a person’s inbox. While your email newsletters should go through, that doesn’t necessarily mean they will. That’s why businesses need to know what a secure email gateway is and how it works. Know this key info, and you’ll be able to improve the chances of your emails reaching their destination. 

What are email security gateways? 

Protecting yourself from cyber threats is the basis of all cybersecurity risk assessment services. One of the biggest gaps in any security armor is phishing emails. If they get through and someone clicks a link they shouldn’t have, it’s almost impossible to stop the damage. 

The victim could be anyone. The link could lead to a ransomware virus that holds your data captive or be the start of a data breach. It could even lead to a traditional scam that has you input your credit card details so a thief can steal them. 

For all these reasons and more, email providers consistently invest in security features to help protect their customers. One such feature is an email security gateway. 

A secure email gateway uses AI and machine learning to screen incoming emails, identify spam, and stop it from entering. If there’s any doubt, the system quarantines the email in your spam box for review. 

Why are secure email gateways important?

While we are getting better at filtering out spam emails, an estimated 45.6% of emails sent in 2023 were still spam. This poses a massive security risk for consumers, businesses, and governments alike. 

According to IBM, businesses are hit the hardest, with the global average cost of each successful phishing attack increasing to $4.88M USD. The attacks don’t just hit businesses, either, with attacks targeting individuals and even charities.

Just as phishing and spam emails have become more sophisticated, so have the tools designed to protect against them. All providers, including big names like Gmail, use SEGs to secure communications and other features, such as Gmail’s unsubscribe feature

What do SEGs flag as spam? 

SEGs continually update their parameters. This means that what they check for is constantly in flux. What SEGs look for today, for example, could include: 

  • Strange or suspicious subject lines
  • Highly urgent capitalization or excessive exclamation points
  • Strange URLs
  • Poor grammar and/or spelling
  • Generic greetings that don’t address the recipient 
  • Suspicious email addresses
  • The volume of emails sent at once
  • Attachment types 
  • Image-heavy content 

SEGs are far more advanced than just ticking boxes, but that doesn’t mean your emails can’t get blocked or sent to spam. After all, you might put together a great email campaign, but if your email is too image-heavy, it might get quarantined or sent to spam. 

The good news is that once you know what the SEGs look for, you can work to design better emails. Beefree can help you get started, with a range of templates for responsive email designs.

How to create newsletters with secure email gateways in mind 

The good news is that you can implement and send out most, if not all, of your newsletter ideas without issue. So long as the emails are well-made and are sent at a reasonable frequency, you’ll be golden. 

Start by first improving your security methods

In general, you should always look at ramping up the security measures in your business. You can use one of the top types of risk assessment matrix to understand your business's threats and how to resolve them. Then, since you already have that information, you can use it to create better newsletters and emails. 

Make sure the personalization feature works

One of the biggest red flags for an SEG is a generic greeting. Adding Dear Sir/Madam at the start isn’t going to fly in today’s world. Even if your email gets through, it’s unlikely the recipient will open it. 

That’s why you need personalization. Linking your email marketing tools to your customer relationship management system means you can offer easy personalization, like addressing your customers by name, or even offering personalized recommendations based on their order history. 

Avoid image-only emails 

Image-only emails are tempting for an email marketer. They’re striking, they look good, and you can fine-tune what they look like in Photoshop or another image editor. 

They can also be a red flag for SEGs.

Thankfully, the solution is simple: enrich your emails. The best part about this approach is that it also improves the accessibility. Improving email accessibility will help ensure that all your customers can engage with your emails on their terms. Those emails will also load faster, look great on all devices, and be more engaging. 

Align your emails with the landing pages 

SEGs look out for suspicious links. A link might be suspicious if there’s a misspelling or if the link doesn’t sound like the content in the email. So, how do you ensure that SEGs don’t see any of your links as suspicious? 

You make them predictable. 

An easy way to do this is to create a landing page from an email. On top of aligning the landing page with the content of the newsletter, you’ll want to: 

  • Make a custom URL for every link that matches the content of the page 
  • Ensure there’s no misspelling
  • Don’t use urgent language around your link

Use 2FA to boost security

Do you need 2FA to get past SEGs? No, but it’s a great way to help protect you and your customers. 

You can protect sensitive data by adding user identity verification. For example, a customer may get an order confirmation email but wants to cancel or change the delivery details. Including a two-factor authentication step ensures only the customer can request changes. 

Building in extra security features puts your customers at ease. It also protects your endpoints and, in turn, your business. So, no, you don’t need 2FA to get past SEGs, but it’s worth looking into for you and your customers’ protection. 

Avoid urgency 

Urgency can be a flag for SEGs. So: 

  • DON’T WRITE IN ALL CAPS
  • Minimize the use of exclamation points

Think of the copy in your newsletter as a chance to win over your audience, not scare them into clicking the link. Doing this will improve your relationship with your customers since they’ve come to you on their terms. It’s also essential to get emails past the SEG.

Key takeaways 

Secure email gateways are a primary defense against spam and phishing attacks, but they can pose a problem for email marketers. By working to understand the security risks associated with email scams, you can then understand what your email needs to make it into inboxes. 

From there, you’ll want to make your emails more personable, accessible, and secure. Once you’ve found that sweet spot, your newsletters will be more likely to get past the secure email gateway and into your audience’s inboxes. 

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