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Email formatting: Best practices for text-heavy emails

Beefree team
Beefree team
Nov 13, 2015
Email formatting: Best practices for text-heavy emails
Email formatting: Best practices for text-heavy emails

Originally published on November 13, 2015. Last updated August 27, 2021.Brands tend to sit at two ends of the email design spectrum, sending either image-heavy or text-heavy messages. Which design style gets greater results? It’s helpful for email marketers to take a closer look at these preferences and trends for their subscribers.When it comes to email formatting trends, a healthy content-to-image ratio is a recommended email design best practice. With that being said, text-heavy email is appealing because it keeps the email simple and straight-forward. Many brands take the text-heavy approach including this BuzzFeed News example:

buzzfeed trim

Instead of asking readers to click to read like an image-heavy email, content is placed directly in the email itself. BuzzFeed, Vice, The Skimm, Mic, and others are doing this. This method curates and distills stories, leaving no onus on the reader to choose what to click from a collection of headlines. It’s a hassle-free email filled with solid information.

Email formatting: Should I go text-heavy or image-heavy? 

Like anything else, there are pros and cons to both image-heavy and text-heavy email formatting approaches. Consider how your subscribers prefer to be communicated with and what email formatting aligns best with your brand identity.When taking a closer look at text-heavy email formatting, some pros include:

  • Increased deliverability. Using minimal images helps emails avoid getting flagged by spam filters.  
  • Feels more genuine. Text-heavy emails include more personalized copy to create a more authentic connection with subscribers. 
  • Passes accessibility standards. Screen readers won’t have an issue with more live text, and messages will easily translate to whatever language is needed. 
  • Easy to create. You don’t need extensive graphic design skills to create a text-heavy email. Smaller marketing teams and freelancers drive successful marketing campaigns by crafting more meaningful content. 

Also, keep an eye on your email message size. Note that if the size exceeds a certain limit – regardless if it’s text-heavy or image-heavy – it’s possible that your email message clips for some subscribers.

image-clipping

For example, Gmail clipping occurs when your email message is too large, and this becomes a problem if a majority of your mailing list subscribers are on Gmail. When using any email service provider, your best solution to avoid clipping is to reduce the total amount of content in your emails and optimize for mobile devices.If you are choosing between a text-heavy or image-heavy email design it’s best to stick with a text-heavy design for a more authentic, perfectly rendering email campaign.

Text-heavy email formatting best practices 

Strategic email formatting weighs heavily on your subscribers’ preferences. Which means that some email marketers will have more success following an image-heavy email format. But if you’ve found that text-heavy emails work best for your campaigns, then it’s best to focus on enhancing those emails. Let’s pinpoint some text-heavy email best practices through brands who did it well.

Create a successful text hierarchy

Place content into your email in a way that makes it easy for subscribers to scan, skim and interpret the main idea of your email message. Your text hierarchy is how you section off blocks of image and copy throughout your email.Like a traditional print newspaper, for example. Print newspapers start off strong with a big story on their front page with a bold headline and eye-catching image. This is followed by multiple subsections that contain smaller news stories.Implement a similar text hierarchy for your emails. Like this BuzzFeed email example, they implement a hierarchy by explicitly stating, “Here are the top stories.”

buzzfeed-news

Establish a hierarchy by prioritizing content to reflect what’s most valuable to your subscribers. Once your hierarchy is set, begin to explore heavier format-related details.

Set a max-width

When lines of text endlessly stretch across a screen, it’s easy for subscribers to lose track of where they left off in a paragraph.This is especially true with emails being viewed on many different devices. It’s a good idea to set the max width of your email to around 500 pixels. This ensures that your email will render at a readable size on wider devices such as on desktop and tablets.To optimize for mobile, keep that same width, but double check that mobile view looks correct.Take this BuzzFeed email as an example: it’s a short of 500 pixels wide. On a large desktop screen, there’s plenty of white space on both sides. This white space won’t bother your desktop readers, and it will make your email easy-to-read on mobile devices.

buzzfeed-news

Stick to one or two email fonts

Keep it simple and stick to one or two fonts in your email. Arial, Georgia and Helvetica are popular email-safe fonts. They are reliable classic, elegant and easy to read.BuzzFeed uses Arial along with Helvetica for section headers. Once you’ve established your font, you should implement more structure and styling techniques to improve readability.

Distinguish section headers and headlines 

Headers are incredibly important to break up the flow of text and establish structure in email. Buzzfeed uses consistently styled section headers (Helvetica, caps, red) and headlines (Arial, about 2x body size, bold). As a reader, this makes it super easy to skim with clear transitioning into new sections and big, bold headlines.Mic, a news publication, takes a similar approach with their daily newsletter. The section header, “Today’s Talking Points,” is in a different font (Avenir) and is gray and all-caps, while the major takeaways in the content below are bolded with no line breaks or size differences.

Screen Shot 2015-11-09 at 1.35.01 PM

Note the use of all caps in the header. Most designers agree that lowercase letters are easier to read (they’re more distinguishable, with ascenders, descenders and modulated widths that capital letters lack). So, all-caps style should be used sparingly in emails.As for headers, their style should serve the purpose of setting text apart from the rest of the content. The font size of your headers should be at least twice as large as body copy, with generous line breaks between sections (at least the height of a full line of text).

Don’t over-format your email

Notice that BuzzFeed and Mic don’t focus on stylizing their body text much. After the header, their text is all the same size, font, and color, minus their links.The media company, The Skimm, takes a similar approach. The body copy is all the same size, color, and font, while headers are in all-caps and bold (same font and color as body text). Here’s a story from one of their newsletters:

spotlight-feature

It’s tempting to bold, italicize, underline and play with color, but it’s better to resist. A minimalistic approach to body copy is the best for readability, while also emphasizing your email’s main idea and CTA.

Capitalize on color

Color is most effective in your links and headers. Capitalize on branding your email by using one on-brand color. The Skimm and Mic both make links appear in their brand color, while BuzzFeed leaves links in their usual blue shade but uses red for their section headers.Here’s another example of great color use in a text-heavy email from artist and designer James Victore, who sends out a weekly inspirational email. The CTAs stand out with the vibrant shade of pink, which is a bright juxtaposition to the black-and-white email:

have-a-plan-email

Remember line height and spacing

A good rule of thumb is to set your line height to be at least 1.3x the height of your letters. So if your body copy is 12pt, your line height should be 16pt. This keeps a comfortable distance between lines, optimizing readability. Copy should never appear too tight or too loose.Likewise, a break between sections is usually the height of a full line of text. Check out how The Skimm optimizes line breaks to structure their emails. Notice the main header section and the sub-headers look similar; instead of changing the typeface format, they’ve varied the line breaks to distinguish hierarchy—i.e., the space after “Russian Plane” is greater than the space left after “The Story.”

text-heavy-email

Left-align your text

Designers recommend that you should left-align your email copy. We read from left-to-right, and newsletters are best formatted that way. Don’t be tempted to center-align your headers or copy; keep it easy to read with left alignment. All the examples we’ve covered in this post have left-adjusted content.

Moderate white space with padding

The space between your content and the container filled with that content is referred to as padding. When you’re sending out a text-heavy email, moderate white space primarily with line breaks and line height. Then when you add images and other design elements between text structures, adjust the padding to make sure the space above and below it is proportionate to line breaks in your text.In other words, the spacing should be relatively equal between elements. Do this by adjusting the padding above and below a structure. Below, we see how BuzzFeed moderates the space between the end of a paragraph and an image with padding, and then between the image caption and the start of a new section.

image-email

Give it a try in BEE Pro

When in doubt, keep it simple. The quality of your content is what subscribers signed up for, so avoid getting in-between the message and its readers with a distracting formatting. Try out these design tips in BEE Pro.

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Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

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Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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