Beefree blog

Beefree’s First Decade: A Journey of Growth, Innovation, and Collective Success

Massimo Arrigoni
Massimo Arrigoni
Oct 21, 2024
Beefree’s First Decade: A Journey of Growth, Innovation, and Collective Success
Beefree’s First Decade: A Journey of Growth, Innovation, and Collective Success

I can hardly believe it’s been a decade since Beefree’s humble beginnings

The first version of Beefree launched on October 18, 2014. We shared our excitement on Hacker News, and to our complete surprise, 20,000 people visited our minimalist-looking website in the first weekend. I remember thinking, “What??? We’re famous!!” 

A few days later, the hype died down, and we realized that no one had signed up for anything. For some back story, when Beefree first launched, we envisioned it as a growth marketing experiment for MailUp, an Italy-based email marketing platform.

We thought, "We’ll provide marketers with a free email builder and pitch them MailUp after they finish designing their email: many of them will sign up!" Except… nope. While people loved our email builder, they were loyal to the platforms they were using to send their emails. It’s safe to say that the experiment failed. 

But this was the start of bringing something to the market that many were in dire need of. In fact, we got a ton of unexpected feedback. One comment on Hacker News stood out: “Any chance of Beefree being embeddable, either as a service or open source?" 

From that comment came our first sale of “Beefree” for the license of an embeddable version of our email editor. 

10 years later, our content builder, Beefree SDK, is embedded in over 1,000 SaaS applications worldwide, including some of the biggest names in tech. Roughly half a million people per month, across all of those applications, use Beefree to design a massive amount of emails, landing pages, and other digital content. 

While our product has always been key to our growth, we wouldn’t be where we are today without a truly passionate group of people who deeply care about their work. In ten years, the team has grown from 6 to over 100, spanning Europe and the United States. 

So what better way to celebrate this important milestone, than to hear from the very voices of the amazing people that have been sharing in this adventure?

To you who are reading—thank you for being a part of this wonderful evolution. We can’t wait to see what’s next.

Massimo Arrigoni
Beefree Founder & CEO

Reflecting on a decade: 8 employees share about their time at Beefree

#1:  The power of teamwork is priceless 

As we celebrate a decade of innovation and growth, I can’t help but marvel at the journey. When I joined 7 years ago, there were just 9 of us, fueled by passion and vision. Now, we’ve grown into a dynamic team of over 100, each one of us playing a vital role in this success story.

My path to this company was anything but ordinary. After years of freelancing, launching businesses, and even co-founding a startup, I took a leap of faith to join this team—and I haven’t looked back. The greatest reward? Realizing that nothing compares to the thrill of achieving a goal as a team. The collective energy, shared ambition, and that moment of victory together—it's simply unbeatable.

Being part of this journey, with a team that’s constantly evolving, always aiming higher, and embracing every challenge, has been an incredible adventure.

Here’s to the next chapter of us pushing boundaries, breaking new ground, and doing it all together.

“The greatest reward? Realizing that nothing compares to the thrill of achieving a goal as a team.”
- Matteo Santagata, Full Stack Engineer Associate Manager

#2:  Build something that matters

Saying I’ve been working on Beefree SDK for 7 years feels totally normal to me. But every now and then, someone reminds me that it's actually rather extraordinary in the tech world. Some engineers switch roles every couple of years, trying them on like new pairs of shoes. Not too long ago, at a trade show, a young sales engineer looked at me, astonished, and said, “You must really love the work.” I just smiled, took a moment to reflect, and simply nodded, “Yes, yes, I really do.”

It wasn’t exactly a grand revelation, but it gave me pause. We’ve all heard the saying, "If you love what you do, you’ll never work a day in your life." It’s cliché for a reason, but that was the first time it clicked for me: Seven years doesn’t feel like seven years.

It’s hard to point to just one reason why.

It’s a mix of so many things—the culture of trust, the tangible impact of the features we build, like improving accessibility so someone can create content on their own for the first time. It’s all of those experiences combined that make the journey worth it. And honestly, I can easily see myself saying the same thing at our 20-year anniversary, still feeling like it all started yesterday.

“It’s a mix of so many things—the culture of trust, the tangible impact of the features we build, like improving accessibility so someone can create content on their own for the first time.”
- Matt Weber, Senior Software Architect

#3: Building community and growing across borders

I started working at Beefree in 2014, and it has been an incredible journey that I feel grateful to reflect on today. My time here has been filled with learning, growth, and some unexpected turns—most notably my move from Milan to Denmark in 2016. What could have been a challenging transition was made seamless by the company’s support, allowing me to continue working remotely from my new home.

Living in Denmark for the past years has profoundly shaped me. Denmark is a country built on the values of equality, trust, and community—principles that resonate deeply within Danish culture. One fun cultural aspect I encountered is “janteloven”, or “the law of Jante”, a Nordic philosophy that emphasizes humility and equality, discouraging any form of boasting or thinking of oneself as superior. It’s a reflection of how strongly Danes value the collective over the individual.

What I found most surprising was how these learnings from living in Denmark paralleled my experience at Beefree. Just like Denmark’s culture, Beefree emphasizes a sense of community and the importance of trust. This has taught me how critical teamwork is, and how much more enriching it is to celebrate successes as a team rather than just as individuals. There is something truly special about being part of a team where mutual trust and shared values create an environment where everyone can thrive.

Over the past decade, I’ve learned that both in work and in life, the real magic happens when people come together. The experience has taught me that no matter how far we are from each other geographically, a strong sense of community and shared purpose can keep us connected. As I look forward to the future, I am excited to keep building on these values with my colleagues at Beefree, growing together, one step at a time.

“I’ve learned that both in work and in life, the real magic happens when people come together.”
- Cinzia Tavernini, Senior Account Manager

#4:  Embrace change 

The idea of celebrating our tenth anniversary feels almost surreal. Has it really been ten years since we launched beefree.io?

Breaking down this journey into years, months, or days is hard. Looking back, I vividly recall the excitement and nervous energy as we launched the beta version, reaching out to connect with people around the globe. We called out, “We’re here to help you and learn with you,” hoping to serve others. Trying to visualize everything that’s happened since then feels like watching a fast-forwarded movie, where the number of people and the depth of relationships continually grow.

If there’s one constant since we began, it’s continuous change—fueled by constant learning and guided by the curiosity of explorers embarking on their first journey.

Perhaps that’s why it seems strange that ten years have passed—when you’re immersed in a journey like this, time loses its significance. We’re traveling with no fixed destination; what matters most is the act of traveling together.

This extraordinary journey has only been possible because of the remarkable people who have come together, united by strong principles and a shared purpose. I know this is a privilege, and I’m deeply grateful to everyone who has been part of this.

As we look ahead, I’m excited about the possibilities that await us. Here’s to continuing the journey, embracing the unknown, and discovering new horizons together.

“If there’s one constant since we began, it’s continuous change.”
- Guillermo Padilla, Head of Product

#5: Embrace the complexity of remote 

As I reflect on my journey with Beefree, leading People & Culture at a global company with roots in Italy and a dynamic business in the U.S. has been an adventure shaped by innovation and transformation.

Beefree has been running as a remote-first company for 10 years. At first, I thought leading remotely meant simply managing from a distance—overcoming time zone challenges while balancing flexibility and risk. But I quickly realized it’s far more complex. Remote work isn’t just about geography; it blurs boundaries between ‘nowhere’ and ‘everywhere.’ Without the right mindset and cultural mapping artifacts, it can be isolating and overwhelming. 

We are uncovering new ways of working to transform this challenge into an opportunity, fostering a culture of clear communication, empathy, and self-care. It’s a journey of continuous improvement—one I’m excited to keep learning from every day.

“It’s a journey of continuous improvement—one I’m excited to keep learning from every day.”
- Enrica Lipari, People & Culture Director

#6: 100 employees is complicated – and it is a treasure

Think of hosting a BBQ with 100 people. Or going on vacation with 100 people. Or how about throwing a birthday party for your little one with another 100 little ones? 100-people anything is complicated. How can it not be? I’m complicated. You’re complicated. How about 100 of us???  

Companies are this somewhat random mix of complicated human beings that get together to build things for other complicated humans. How cool is that? And yes, messy too. But as long as there’s a positive, respectful, caring cultural foundation that makes it (mostly) work, relax, take a deep breath, and enjoy daily new discoveries. That’s what building a company is ultimately all about.

“Companies are this somewhat random mix of complicated human beings that get together to build things for other complicated humans. How cool is that?”
- Massimo Arrigoni, CEO

#7:  It’s the People 

With apologies to Mars Blackman and Michael Jordan... it's not the shoes; so it's gotta be the PEOPLE! 

Like any sports organization, a business is made up of individuals working together for a common purpose (you know - a team). I've worked at many different companies over the years, and not a single one has come close to replicating the trust and passion found among my colleagues at Beefree... and I'm extremely grateful to be a part of this 10 year birthday celebration!

“I've worked at many different companies over the years, and not a single one has come close to replicating the trust and passion found among my colleagues at Beefree.”
- Cedric Adams, Business Development Manager

#8:  Growing together on an exciting journey

Being part of this project from day one has been an extraordinary journey, one that has shaped both my career and my perspective on teamwork and innovation. I started as a full-stack developer, diving into the code, shaping the first iterations of what would become a powerful tool for creativity. Today, I have the immense honor of leading a development team that has grown beyond what I could have imagined. Watching this team evolve growing in size, talent, and ambition—has been one of the most rewarding experiences of my career.

What truly stands out is the growth of the people. Over the years, I’ve witnessed colleagues take on new challenges, step into leadership roles, and push the boundaries of what we can achieve together. Every individual contribution has played a vital role in our collective success, and it's been a privilege to be part of such a collaborative and passionate group.

This journey, however, isn’t limited to our team alone. I’ve seen other departments flourish alongside us, each playing a crucial part in driving the project forward. Together, we’ve navigated challenges, celebrated victories, and pushed the envelope of what’s possible in our industry.

It's been an honor to stand on the front lines of this initiative, helping to create a platform that empowers people to express their creativity through successful newsletters.

As we look to the future, I’m filled with excitement for what’s to come. I couldn’t ask for a better team to embark on this journey. I’m excited to see what the future holds and to continue growing alongside the whole team.

“I've worked at many different companies over the years, and not a single one has come close to replicating the trust and passion found among my colleagues at Beefree.”
- Loris Cabrini, Head of Engineering

Happy birthday, Beefree!

While we’ve grown a lot, recently passing $15m in annual recurring revenue, a lot has also stayed the same. 

We’re still anchored in the same values and operating principles that have allowed us to maintain a 97% employee retention rate–really high for the tech industry.

True today as it was on October 18, 2014, our core job-to-be-done is the same: providing users with an accessible design tool that frees them up to do their best work. Anyone can start designing with Beefree: no questions asked, no form to fill out, no email address to submit, nothing. No friction. All sorts of businesses use it to design all kinds of emails and landing pages. 

To them, and to our past, present and future customers, thank you!

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#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

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You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

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Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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