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How to Use Dynamic Email Content to Engage Your Customers

Beefree team
Beefree team
Sep 4, 2020
How to Use Dynamic Email Content to Engage Your Customers
How to Use Dynamic Email Content to Engage Your Customers

Do you use dynamic email content as a part of your marketing strategy? If not, now is the time to get on board with this trend. Dynamic content is the future of email — and more than that, it’s the now. Keep reading for a guide on how to use dynamic email content to fully engage your customers.

Dynamic content is the future of email — and more than that, it’s the now.

What is dynamic content?

A good dynamic email definition is any marketing email that changes according to individual subscriber data. If you’re sending a mass message to your email list and each subscriber’s first name is used in their individual email, that’s a basic example of dynamic email content.Statistics prove that dynamic emails work. Segmented email campaigns can increase revenue by 760% — and 82% of consumers said they’d probably purchase more items from a company if they received emails that were more personalized. Dynamic email content is a must for any business that wants to succeed.So how exactly does this work? Dynamic email content is all about personalization and segmentation. It can generally be approached in one of three ways:

  • Demographics
  • Preferences
  • Email data

These are all methods you can use to personalize an email and make it specific to the recipient. Here are some dynamic content examples you can use for inspiration as you work on personalizing your own marketing emails, making them into dynamic messages that will get more conversions.

Dynamic content examples

There are several different directions you can go as you think about dynamic email content:

Location

One of the easiest (and most effective) ways to create dynamic email content is according to location. Sending dynamic content that’s based on location ensures that your emails are highly relevant to subscribers.For example, this Timberland marketing email references the weather, saying that its boots can handle a rainy forecast. This email would be much more relevant to somebody living in rainy Washington than sunny Arizona. (Timberland could also choose to segment this email based on subscriber gender and occupation — the product showcased in this message is a men’s work boot.)Subject line: Be weather ready: The work summit boot is here. 

email with dynamic content

Interests

Work on personalizing your emails based on subscriber interests. Like Masterclass, for instance, you could send a relevant message to people who are interested in dogs.Subject line: Celebrate National Dog Day with Brandon McMillan

personalized email

Or, share back-to-school sales with the people who are most likely to be interested in discounted school supplies — parents!Subject line: Extra credit inside: You’ve been assigned savings on school supplies and more. ✏️

dynamic email content example

The ways you can segment based on demographic don’t stop with just location and interests. You can also use parameters such as:

  • Gender
  • Income level
  • Education level
  • Occupation
  • Religion
  • Ethnicity
  • Age
  • Family makeup

When you’ve decided how you want to segment your dynamic email content, it’s time to collect the information you need.

Email preferences

Preferences

Segmenting your emails according to demographics is effective when it comes to getting more conversions. Learn this information about your subscribers by asking them a few basic questions when they initially opt in to your emails.If you’re a pet store like PetCo, you could provide three choices for people when they first sign up: Would they like to receive emails about dogs, cats or both? Then send them the content they ask for.Subject line: 3 steps to the perfect meal for your cat

dynamic email

If your opt-in form doesn’t have those questions, you could also send an email asking subscribers to update their preferences. That way, they can tell you exactly what kind of emails they want to receive.Subject line: Update your preferences 

dynamic email from chobani

Data

In addition to directly asking your subscribers which emails they’d like to receive, you can use your email service provider to keep track of your customers’ opens and clicks. You can get a feel for what kind of content a certain customer prefers to see by tracking what they engage with and don’t engage with. You might learn things about your customers that they don’t even realize about themselves!For example, if one customer regularly engages with how-to content more than other types of emails, send them more of that type of content. Or if someone hasn’t opted into a sale yet (like this flash sale from ModCloth), keep sending them emails about that sale. If they do convert and make a purchase, they’d need to receive different emails — such as a “thanks for your purchase” message, or recommendations of additional products they might like.

dynamic sale email

Dynamic email content coding

Once you’ve figured out the basics of your dynamic email content, it’s time to get down to the nuts and bolts of creating the email itself. You can create dynamic emails in the BEE email editor using features like merge tags.When you add merge tags to an email, the system will replace that syntax with different text when the email is sent. To add merge tags in a block of text, simply click the “Merge tags” button along the top toolbar:

merge tags bee email editor

From there you’ll see a list of options (such as first name or last name) from various connectors (including Mailchimp and Campaign Monitor). Choose the one you need to insert the merge tag into the text.

insert merge tags

You can also merge content to add non-text elements (like a list of product recommendations) to emails. With the BEE editor, you have the ability to drag and drop a dynamic content box into your email template.

Wrap-up: Create your own dynamic emails

With the BEE email editor, you don’t need a coding background to create dynamic HTML emails. Choose an email template from the hundreds of choices in our template catalog and then use the BEE editor to design beautiful and effective dynamic emails!

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Dynamic Email Content Cover

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Now, let's be honest—you’ve likely heard about all of these rotating for the last few years. While email marketing has come a long way and is changing faster than ever, there’s only so much you can do within 600x1,500 pixels. However, there are no limits to where your creativity can take you. 

Let’s get into it.  

#1. Unique, tailored experiences 

Damian Grabarczyk, the co-founder and growth marketer of PetLab Co., says, “We faced the challenge of connecting meaningfully with an audience that expects more than one-size-fits-all communication.” 

When we speak about crafting tailored emails we mean going beyond the recipient's first name in the subject line. We’re talking about optimizing your entire email strategy to design multi-stage touchpoints to nurture leads across the customer lifecycle. As well as, leveraging data to send hyper-personalized, relevant, and engaging emails that feel less like a broadcast message and more like a conversation. 

Many are using AI machine learning algorithms and AI automation to analyze customer interactions, past purchases, browsing habits, website visits, and even social media behavior to curate engaging email content that resonates deeply with the real-time needs of recipients.

For PetLab Co this looked like including content such as an individual’s pet health history or product usage timelines. Damian Grabarzyk expands, “This approach transformed the conversion rate and strengthened customer loyalty. As we look ahead, I see brands in 2025 moving beyond generic personalization to adopt strategies that make customers feel truly understood and valued.”

On the other hand, many are leaning into user-generated content (UGC) for crafting tailored experiences. Customers today are more likely to trust the opinions of peers over branded messages. UGC like customer reviews, testimonials, videos, and photos are the best form of social proof depicting real people using and benefitting from your products or services. 

We see the benefits of using both AI and UGC to get the most out of your email conversions ;). 

#2. AI tools as an addition, not a substitution

Experts at NordPass state, "AI-powered content generation tools are not here to replace email copywriters and marketers. These tools make us more efficient. The smarter the tool is, the better equipped we are to create high-performing email content that drives results." 

AI tools can support us by significantly enhancing the speed, precision, and effectiveness of your emails. For instance while traditionally A/B testing has required a lot of time to analyze small variations with AI you quickly implement and test multiple email elements and make adjustments based on real-time engagement data. There are AI algorithms that can even predict which variations are most likely to resonate with different audience segments, leading to more accurate targeting and faster optimization.

In short, AI tools are revolutionizing the way we craft and optimize our email’s deliverability. There are many different types of AI solutions so we suggest finding the right one for your needs. 

#3. Even more transparency around data

With AI continuing to rise, folks are more and more concerned about where their data is going. That’s where zero-party data collection becomes a key strategy in email marketing, allowing you to gather data directly from customers rather than relying on third-party sources. 

Zero-party data includes information that consumers willingly share, such as preferences, interests, and purchase intentions. This data is often collected through surveys, preference centers, quizzes, or interactive content and is highly valuable because it is shared explicitly, ensuring accuracy and deeper personalization without privacy concerns associated with third-party tracking.

As privacy regulations tighten, zero-party data will empower you to deliver hyper-personalized email experiences while respecting user privacy. This approach will help you build trust, as customers feel more in control of their data, and you gain insights that lead to more relevant and engaging email content.

#4. The death of static emails

With attention span getting shorter day after day, digest-format emails are expected to rise in popularity in 2025. Presenting email content in an easy-to-scan, organized, and minimalistic layout will surely help deliver the most relevant information in a fraction of the time. 

Additionally, interactive emails will allow recipients to directly engage within the email without having to visit a landing page or website. Interactive elements like product carousels, polls, and quizzes create a dynamic experience that keeps subscribers engaged, especially in visually driven industries like fashion brands

So what now? 

You’ve heard these strategies before, but now it’s time to actually put them into action. The brands that win at email marketing in 2025 won’t just be sending emails—they’ll be creating experiences. Whether it’s hyper-personalized content, AI-driven efficiency, zero-party data collection, or interactive emails that break the mold, the key is to stay ahead of the curve.

So, what’s the first strategy you’ll finally implement? Your inbox (and your audience) are waiting.

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Email makes gathering authentic product reviews quick and easy. By collecting sincere feedback, you can build trust, increase sales, boost loyalty, and innovate product improvements. 

That said, requesting reviews via email requires precise timing, personalized messaging, and lots of engagement optimizations. But don’t worry—we’ll walk you through some key steps to create email campaigns that deliver the valuable feedback you need.

Why product reviews matter

Product reviews do more than confirm that you're meeting customers’ needs. Sincere feedback drives loyalty and sales, offers valuable customer insights, and helps you develop a strategic product development roadmap.

  • Fosters customer loyalty: Requesting and listening to feedback makes your customers feel valued and heard. It demonstrates that you prioritize customer satisfaction, which helps you build stronger, long-term relationships. Review requests also act as re-engagement emails by starting new conversations with customers.
  • Increases sales: Social proof drives sales. According to a recent survey by Power Reviews, 90% of potential customers use online reviews to make purchasing decisions. In fact, reviews have more influence over purchasing decisions than product prices. Turning product reviews into customer testimonials and encouraging reviews on third-party sites can significantly boost sales.
Image sourced from powerreviews.com
  • Builds Customer 360 insights: Customer feedback delivers insights into customer needs and sentiments, enriching Customer 360. Exactly what is Customer 360? It’s a unified, 360-degree view of customer data. It empowers you to tailor products and customer experiences to meet individual needs and preferences. 
  • Drives product improvements: Sincere customer feedback reveals what target customers like/dislike about your products. It provides key insight into their value, functionality, and usability, unlocking large-scale development opportunities.

How to create an email campaign to collect product reviews

Want to unlock the power of product reviews? Let’s explore how to create email campaigns that encourage customers to share their feedback.

Segment your audience

Like promotional emails, product review requests shouldn’t be sent to every subscriber.

If subscribers haven’t had the chance to try your product, product review requests will feel irrelevant and may trigger unsubscriptions. So, only send review email requests to customers recently trying your product.

You can do this by segmenting your email list based on where customers are in the buying cycle. Target loyal customers, recent purchasers, and first-time buyers with tailored email campaigns. This ensures that you’re sending emails to customers most likely to respond with insightful feedback.

Write a compelling email subject line

According to Superoffice, 33% of people open an email based on the subject line. 

Image sourced from superoffice.com

To get the click-through rates you want, your email subject lines should be personalized, relevant, and engaging. Here are some examples:

  • Did you love [product]? Or hate it? Let us know!
  • We value your opinion — help us improve!
  • We want YOU to help us make our product better!
  • Up for a discount? Share your feedback for 10% off! 

Learn more > Tips for writing open worthy subject lines.

Optimize for customer engagement

A successful email marketing strategy relies on customer engagement. Here are some key email elements you need to encourage interactions.

  • An attractive email design: With the right layout, color scheme, typography, and images, you ensure easy readability and promote interaction. Use these engagement-boosting email design best practices to help you create a design that boosts conversion rates.
  • Gratitude and value: Thank customers for reading the email and explaining why their feedback is so important. Also, consider including a personalized Gmail email signature with your content details to build trust and encourage customers to engage with your review request. 
  • Personalized, relevant content: Personalized email content motivates engagement. Use customer data platform (CDP) data to tailor messages to individual customers. What is a CDP? It’s a centralized platform that collects and unifies customer information, building comprehensive customer profiles. 
  • Incentives: Offering a small discount can motivate customers to leave reviews, especially first-time buyers. That said, incentives can (sometimes) generate insincere reviews, so stress the importance of honesty. 
  • A strong call-to-action (CTA): Your CTA should direct readers straight to the reviews submission page. Use clear CTAs with bold buttons and typography to make it stand out.
  • Mobile responsiveness: If your emails are slow to load or don’t display correctly on mobile devices, your bounce rate will spike. Leverage solutions that offer advanced mobile optimization features — such as Beefree— to create responsive emails every single time.

Ask specific, concise questions

Complex, drawn-out questions that are too open-ended can disengage customers. So, get straight to the point with concise, direct questions. Here are some examples:

  • What did you think of [specific product feature]?
  • How often do you use our product?
  • What are your favorite/least favorite features?
  • How likely are you to recommend this product?
  • What could we do to improve our product?

Use a mixture of closed and open-ended questions to increase your chances of receiving meaningful responses.

Make it easy to respond

The easier it is for customers to leave a review, the more responses you’ll receive. So, make the process as seamless and convenient as possible. One way to do this is with survey emails.

Email surveys have high response rates. They can be completed within the email with minimal effort, which is a big plus for busy customers. And, they can generate a wealth of quantitative data and metrics that are quick to analyze, leading to faster improvements. BeeFree has an extensive collection of email survey templates to suit every need.

For longer review requests, include a CTA that directly links to the review submission page. Review forms should use simple, clear language, be optimized for mobile, and have a progress bar. 

You could even provide your telephone contact details to allow customers to leave a review via telephone. It’s the preferred communication method for 55% of Baby Boomers according to Hubspot, so it’s worth considering. 

Leverage small business telephone services from Vonage to access call center capabilities like virtual receptionists and CRM integrations, streamlining processes.

Also consider directing customers to leave reviews on popular review sites, such as Google and Amazon.

Optimize email timings

If you send product review requests too early, there’s a chance your customers won’t have tried your product yet. But if you send them too late, your customer might have forgotten their experience. 

So, when’s the best time to request reviews? 

Aim to send review requests within 7-14 days post-purchase. This gives customers a chance to try the product a few times, leading to more sincere, meaningful reviews. Plan for seasonal surges such as Black Friday and incorporate them into your schedules.

Key takeaways

Do email campaigns work for gathering valuable product reviews that drive improvements, boost trust, and increase sales and loyalty? 

Absolutely — but they need to be strategic.

To generate sincere reviews and valuable data, ensure your marketing emails are personalized, engaging, and optimized for convenience. And, use email list segmentation and marketing automation to ensure they’re sent to the right customers at the right time.

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