Beefree blog

Abandoned Cart Email Marketing to Increase Your E-Commerce Sales

Beefree team
Beefree team
Jun 4, 2020
Abandoned Cart Email Marketing to Increase Your E-Commerce Sales
Abandoned Cart Email Marketing to Increase Your E-Commerce Sales

Abandoned cart email marketing is a must for any e-commerce business. Not sold? Take a look at these stats: Over 49% of abandoned cart emails are opened. 50% of opened emails get click-throughs. And 50% of those click-throughs ended with a purchase. Don’t just let your customers go — win them back with a strategic abandoned cart email to close the sale.

Abandoned cart email marketing is a must for any e-commerce business. Don’t just let your customers go — win them back with a strategic abandoned cart email to close the sale.

Why do customers abandon carts?

What counts as cart abandonment? Cart abandonment occurs when a customer puts a product in their cart but then leaves the website without actually making the purchase.There are several reasons customers might abandon their cart:

  • Higher shipping prices than expected
  • Slower delivery than expected
  • Checkout process is too time-consuming
  • Website crashes or is glitchy
  • They are just browsing
  • They believe they may find a better product or price elsewhere

Payment issues or deciding to buy in-store might play a part, too. Luckily, with the right abandoned cart email strategy, you can combat nearly every single one of these scenarios. Follow these abandoned cart email marketing best practices to get more conversions.

Consider abandoned cart email timing

When it comes to abandoned cart email timing, it’s best to send the message sooner rather than later. Ideally, your first abandoned cart email should be sent within an hour of the customer leaving your website so they don’t lose the urge to buy. If you decide to create an abandoned cart email series, send the second email a day later and the third a day after that. Marketo suggests the following abandoned cart email sequence:

  • Email #1 should be sent within an hour and be helpful to the customer
  • Email #2 should be sent 24 hours later and create a sense of urgency
  • Email #3 should be sent 48 hours later and offer an incentive

Regardless of whether you create an entire series, however, your primary abandoned cart email should be sent just after the customer leaves your site.

Remind them what’s in their cart

In your abandoned cart email marketing, showcase the products the customer has in their cart. Don’t go overboard — if they have a dozen similar products, choose just one or two to highlight. You can also try upselling them. Here, Columbia included a few “Recommended for you” products under the main item from the cart.Subject line: Don’t leave your gear behind!

abandoned cart email

Offer a discount

One of the biggest reasons customers abandon their carts is because the final price is higher than they expected (due to taxes, shipping or other costs). That’s why one of the most effective ways to win a customer back is to send them a coupon code or offer free shipping. Zappos reminds customers they can shop without worry because the order includes free shipping and free returns.Subject line: Open Sesame! Your cart is ready for checkout. 

abandoned cart email marketing

Clearly communicate expectations

Be clear about your packing practices and expected delivery times as you craft your abandoned cart email marketing — especially during unpredictable situations such as the COVID-19 pandemic. One reason customers might leave their cart is because of longer shipping times. Reassure them that your company is doing everything in its power to ship orders in a timely manner. A simple line saying “We’re currently experiencing shipping delays, but doing our best to ship orders within 24 business hours” can help strengthen customer relationships.

Include testimonials

Customer reviews and ratings are extremely powerful. 72% of customers won’t take action unless they read reviews! Try including customer testimonials in your abandoned cart email marketing. Even a simple star rating by each product in the customer’s cart can go a long way, especially for new customers who might feel unsure about your brand.Subject line: Your shopping cart is calling 

abandoned cart email example

Strategically craft abandoned cart email subject lines

The right subject line can do a lot for your abandoned cart email conversion rate. Keep it short and simple for best results, and don’t be too aggressive (all caps is a bad idea). Your goal is to give your customer a gentle nudge. Here are a few examples:

  • You’re so close to a day of fun
  • Forget something in your AMC shopping cart?
  • Psst… We’ve got you covered, complete your purchase
  • Come back and shop!
  • Are you still interested in Big Apple Circus?

Research also shows that mentioning a specific product in the subject line can entice people to open the email. Phrases like “free shipping” or “discount inside” might help with click rates, too.

Personalize your emails

In addition to personalizing your abandoned cart emails by including each customer’s products, add the customer’s first name too. This is especially important for longtime customers because it can help them feel valued. In this abandoned cart email example, Gap included the customer’s first name in both the subject line and in the body of the email.Subject line: Samantha, don’t forget your order!

personalized abandoned cart email

Carefully place the CTA

Give your customers an easy one-click process to get back to their cart. Your CTA button should be clear and visible; choose a bright color and put it right under the product photo. For example, here Inchbug strategically placed its pink CTA under the item that was left in the cart. Think about the text you put on the button, too. “I want it!” might help encourage impulse buys.Subject line: Baby come back!

abandoned cart email cta

Wrap-up: Abandoned cart email template

Ready to start winning customers back? Use BEE’s abandoned cart email templates to help.

Use this template in Beefree!

Use this template in Beefree!

The “Don’t Forget About Me” template by designer Yuliana Pandelieva can help e-commerce brands do abandoned cart email marketing more effectively.

Use this template in Beefree!

Use this template in Beefree!

Our “Still Shopping?” email template by designer Navid Nosrati is another great option for an abandoned cart message that can help you win more conversions and bring your customers back.

Share this post with your friends! Pin it on Pinterest ?

Cart Abandoned Cover

Related posts

Using Beefree with Marketo Engage 101

Learn how integrating Beefree with Marketo Engage can help you build high-converting, on-brand email campaigns— faster.
Luca Penati
Apr 4, 2025

What Are Email Security Gateways? A Guide to Secure Communications

Are your newsletters being marked as spam? Discover all you need to know about email security gateways and how to create emails that pass all the checks.
Beefree team
Mar 12, 2025

Getting Started with Beefree: A Guide to Streamlined Email and Landing Page Creation

Whether you're designing a newsletter, promoting an event, or driving a marketing campaign, ensuring that your emails and landing pages are visually appealing, engaging, and efficient to produce is no small task. That’s where Beefree comes in.
Beefree team
Feb 26, 2025

Using Beefree with Marketo Engage 101

Learn how integrating Beefree with Marketo Engage can help you build high-converting, on-brand email campaigns— faster.
Luca Penati
Luca Penati
4 Apr
2025

Marketo Engage is a powerful tool for marketing automation, but when it comes to email design flexibility, many users find its built-in editor limiting. Creating visually compelling, mobile-responsive emails often requires custom coding or workarounds, slowing down workflow and making it harder to execute high-quality campaigns efficiently.

That is where Beefree comes in. By integrating Beefree’s no-code, drag-and-drop email design platform with Marketo Engage’s advanced automation capabilities, teams can build professional, responsive emails without coding headaches and push them directly to Marketo in just a few clicks.

This article explores:

  • The challenges of designing emails directly in Marketo
  • How Beefree solves these pain points
  • A step-by-step guide to integrating Beefree with Marketo Engage
  • Common FAQs and troubleshooting tips

The challenges of designing emails directly in Marketo

Marketo’s built-in email editor is useful for basic templates but presents several limitations for marketers and designers.

  • Limited design flexibility – Customizing layouts, fonts, or interactive elements can be difficult without custom HTML or Marketo’s proprietary syntax.
  • Technical barriers – Advanced customizations often require HTML knowledge or an understanding of Marketo’s email template language, which may not be ideal for non-technical teams.
  • Time-consuming manual processes – Without a centralized style kit, teams may struggle to stay on-brand and often have to manually recreate headers, footers, and other reusable content blocks for each email, adding extra steps and slowing down production.

Due to these challenges, many marketing teams turn to external email builders like Beefree, FeedOtter, or Knak to improve design efficiency and automation.

(source)

Why Beefree is the best email builder for Marketo Engage

While other external email builders like Knak and FeedOtter also integrate with Marketo, Beefree offers distinct advantages.

  • No-code drag-and-drop builder – Enables teams to design professional emails without writing any code.
  • Advanced design features – Provides more customization options beyond what Marketo’s built-in editor allows.
  • Mobile-responsive templates – Ensures emails adjust automatically for both desktop and mobile devices.
  • One-click export to Marketo – Simplifies the process of moving email designs directly into Marketo Engage.
  • Ability to update existing templates – Allows quick updates without requiring manual re-imports of HTML files.
  • Team collaboration – Enables teams to work together in real time, with built-in guardrails and approval controls to ensure error-free emails before exporting.

By integrating Beefree with Marketo, marketing teams eliminate design frustrations and manual email imports, allowing them to focus on high-performing email campaigns.

Learn more about Beefree's integration with Marketo Enagage [https://support.beefree.io/hc/en-us/articles/24837761625618-Export-Emails-to-Marketo]

(source)

How to update existing email templates in Marketo

Instead of manually editing HTML, Beefree allows users to edit emails in Beefree and update existing ones in Marketo Engage with one click.

  1. Open the email design in Beefree.
  2. Make changes and click “Export.”
  3. Select “Update Existing” to overwrite the previous version in Marketo Engage.

This feature ensures that emails and templates remain up to date without requiring complex HTML edits or duplicates.

(source)

Frequently asked questions on using Beefree with Marketo Engage

Can I use Beefree with other ESPs besides Marketo Engage?

Yes! You can connect Beefree to any ESP, MAP, or CRM including Mailchimp, HubSpot, Salesforce Marketing Cloud, and others. To learn more about how to integrate Beefree to your sending platform watch the video below: 

For a full list of our native integrations visit [https://beefree.io/integrations].

Are there any limitations when exporting Beefree emails to Marketo?

Yes, there are a few important limitations to be aware of:

  • Charset emojis are not supported in Marketo. Including emojis in your email content may result in an error. To prevent this, Beefree automatically replaces unsupported emojis with a placeholder. For more details, refer to the [Marketo documentation on emoji support].

Preheader text is not a native field in Marketo. However, Beefree includes it by embedding the preheader directly in the email's HTML code during export.

Additional resources and links

Why you should use Beefree with Marketo Engage

By integrating Beefree with Marketo Engage, marketing teams gain a faster, more flexible way to build high-converting, on-brand email campaigns—while leveraging Marketo’s powerful automation and analytics to track performance and optimize results.

  • Design responsive, professional emails with ease.
  • Maintain brand consistency across every message.
  • Collaborate efficiently and gain insights to improve campaign performance.

Ready to elevate your Marketo email marketing? Try Beefree today and streamline your entire email creation process.

Start your 15-day free Business trial today!

(source)

What Are Email Security Gateways? A Guide to Secure Communications

Are your newsletters being marked as spam? Discover all you need to know about email security gateways and how to create emails that pass all the checks.
Beefree team
Beefree team
12 Mar
2025

Email is king when it comes to talking directly to your customers. Sure, we might send texts or share voice notes, but we all still check our emails. It’s how we keep in touch with work and the businesses we connect with. 

As an email marketer, this puts you in prime position to get your business’s brand right into the hands of your customers. The problem, however, is that you must first get past the metaphorical guard dog known as the secure email gateway (SEG). 

SEGs use sophisticated methods to identify and block spam and phishing emails from ever entering a person’s inbox. While your email newsletters should go through, that doesn’t necessarily mean they will. That’s why businesses need to know what a secure email gateway is and how it works. Know this key info, and you’ll be able to improve the chances of your emails reaching their destination. 

What are email security gateways? 

Protecting yourself from cyber threats is the basis of all cybersecurity risk assessment services. One of the biggest gaps in any security armor is phishing emails. If they get through and someone clicks a link they shouldn’t have, it’s almost impossible to stop the damage. 

The victim could be anyone. The link could lead to a ransomware virus that holds your data captive or be the start of a data breach. It could even lead to a traditional scam that has you input your credit card details so a thief can steal them. 

For all these reasons and more, email providers consistently invest in security features to help protect their customers. One such feature is an email security gateway. 

A secure email gateway uses AI and machine learning to screen incoming emails, identify spam, and stop it from entering. If there’s any doubt, the system quarantines the email in your spam box for review. 

Why are secure email gateways important?

While we are getting better at filtering out spam emails, an estimated 45.6% of emails sent in 2023 were still spam. This poses a massive security risk for consumers, businesses, and governments alike. 

According to IBM, businesses are hit the hardest, with the global average cost of each successful phishing attack increasing to $4.88M USD. The attacks don’t just hit businesses, either, with attacks targeting individuals and even charities.

Just as phishing and spam emails have become more sophisticated, so have the tools designed to protect against them. All providers, including big names like Gmail, use SEGs to secure communications and other features, such as Gmail’s unsubscribe feature

What do SEGs flag as spam? 

SEGs continually update their parameters. This means that what they check for is constantly in flux. What SEGs look for today, for example, could include: 

  • Strange or suspicious subject lines
  • Highly urgent capitalization or excessive exclamation points
  • Strange URLs
  • Poor grammar and/or spelling
  • Generic greetings that don’t address the recipient 
  • Suspicious email addresses
  • The volume of emails sent at once
  • Attachment types 
  • Image-heavy content 

SEGs are far more advanced than just ticking boxes, but that doesn’t mean your emails can’t get blocked or sent to spam. After all, you might put together a great email campaign, but if your email is too image-heavy, it might get quarantined or sent to spam. 

The good news is that once you know what the SEGs look for, you can work to design better emails. Beefree can help you get started, with a range of templates for responsive email designs.

How to create newsletters with secure email gateways in mind 

The good news is that you can implement and send out most, if not all, of your newsletter ideas without issue. So long as the emails are well-made and are sent at a reasonable frequency, you’ll be golden. 

Start by first improving your security methods

In general, you should always look at ramping up the security measures in your business. You can use one of the top types of risk assessment matrix to understand your business's threats and how to resolve them. Then, since you already have that information, you can use it to create better newsletters and emails. 

Make sure the personalization feature works

One of the biggest red flags for an SEG is a generic greeting. Adding Dear Sir/Madam at the start isn’t going to fly in today’s world. Even if your email gets through, it’s unlikely the recipient will open it. 

That’s why you need personalization. Linking your email marketing tools to your customer relationship management system means you can offer easy personalization, like addressing your customers by name, or even offering personalized recommendations based on their order history. 

Avoid image-only emails 

Image-only emails are tempting for an email marketer. They’re striking, they look good, and you can fine-tune what they look like in Photoshop or another image editor. 

They can also be a red flag for SEGs.

Thankfully, the solution is simple: enrich your emails. The best part about this approach is that it also improves the accessibility. Improving email accessibility will help ensure that all your customers can engage with your emails on their terms. Those emails will also load faster, look great on all devices, and be more engaging. 

Align your emails with the landing pages 

SEGs look out for suspicious links. A link might be suspicious if there’s a misspelling or if the link doesn’t sound like the content in the email. So, how do you ensure that SEGs don’t see any of your links as suspicious? 

You make them predictable. 

An easy way to do this is to create a landing page from an email. On top of aligning the landing page with the content of the newsletter, you’ll want to: 

  • Make a custom URL for every link that matches the content of the page 
  • Ensure there’s no misspelling
  • Don’t use urgent language around your link

Use 2FA to boost security

Do you need 2FA to get past SEGs? No, but it’s a great way to help protect you and your customers. 

You can protect sensitive data by adding user identity verification. For example, a customer may get an order confirmation email but wants to cancel or change the delivery details. Including a two-factor authentication step ensures only the customer can request changes. 

Building in extra security features puts your customers at ease. It also protects your endpoints and, in turn, your business. So, no, you don’t need 2FA to get past SEGs, but it’s worth looking into for you and your customers’ protection. 

Avoid urgency 

Urgency can be a flag for SEGs. So: 

  • DON’T WRITE IN ALL CAPS
  • Minimize the use of exclamation points

Think of the copy in your newsletter as a chance to win over your audience, not scare them into clicking the link. Doing this will improve your relationship with your customers since they’ve come to you on their terms. It’s also essential to get emails past the SEG.

Key takeaways 

Secure email gateways are a primary defense against spam and phishing attacks, but they can pose a problem for email marketers. By working to understand the security risks associated with email scams, you can then understand what your email needs to make it into inboxes. 

From there, you’ll want to make your emails more personable, accessible, and secure. Once you’ve found that sweet spot, your newsletters will be more likely to get past the secure email gateway and into your audience’s inboxes. 

Stay informed on all email trends

From the latest creative design strategies that inspire your next campaign to industry best practices and tech advancements, our newsletter is the go-to for all things creation.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By clicking Subscribe you're agreeing with our Privacy Policy
Beelo here 👋 Got questions?
1