Do you send Get to Know Your Customers Day emails? This fun "holiday" takes place on the third Thursday of every quarter — in January, April, July and October. It reminds brands to reach out to customers and work on developing those important relationships that will help your business grow. And if you design your emails the right way, this holiday can have major long-term benefits for your brand. Here’s what you need to know about Get to Know Your Customers Day, plus some email design ideas to try.
Get to Know Your Customers Day can have major long-term benefits for your brand.
Why send a Get to Know Your Customers Day email?
Get to Know Your Customers Day is a valuable opportunity for brands. Take advantage of this chance to follow up on the main holidays we’ve just passed and develop more of a bond with your customers. Forging stronger customer relationships should always be a priority. Companies that create an emotional connection with their customers outperform their competitors in sales growth by 85%!While marketing is essential too, don’t get so busy seeking out new customers that you forget to work on getting to know the ones you have. As your customer relationships are strengthened, not only will your customers be more inclined to buy from you — you’ll also understand how to better market to them.Check out these Get to Know Your Customers Day email ideas to engage your customers and increase their loyalty to your brand.
Get to Know Your Customers Day email design ideas
Send out a customer survey
Capitalize on Get to Know Your Customers Day by, well, getting to know your customers. This is a great chance to send out a customer survey and get some direct feedback on your brand. Email design best practices for survey invitation emails include providing an incentive, having an engaging subject line and being clear and direct about what you want your customers to do. Chobani displays every one of these best practices in the example below. It’s easy for the reader to take action!Subject line: Chance to win $200 gift card for taking our Chobani Rewards survey
Start a loyalty program
Use your Get to Know Your Customers Day email to introduce your loyalty program. Loyalty programs have a lot of benefits for businesses: They can be used to attract new customers, re-engage current ones and increase your revenue overall. In this colorful and attractive email from Starbucks, the coffee company plugs its rewards program (dubbed Starland). The email makes it clear what readers will get out of joining the rewards program and includes a CTA for you to join now.Subject line: Deliciously different ?
Use dynamic content, recommending products to your customers based on what they’ve purchased in the past, and strengthening your relationship with them by helping them feel seen and taken care of. With this approach, everyone gets a tailored-to-them email with products they’d be more likely to buy. Skillshare sent an email with personalized class picks for each subscriber.Subject line: Your personal class recommendations
Make yourself available
Make yourself available to your customers. This is a simple concept, but all too often it’s something that companies don’t do. Being accessible to your customers is essential to improve customer service and strengthen customer relationships.You can do this by responding to emails, hosting an event (virtual or in-person) or inviting your readers to interact with you. Williams Sonoma even threw a specific customer appreciation event, providing a discount code to say thanks to its customers. The opportunities are endless. Just make sure you’re responsive and willing to talk.Subject line: Thank you. Thank you. Thank you.
The last of our Get to Know Your Customers Day Ideas is simple, but important: Say thank you. Expressing your genuine appreciation helps your customers feel valued. And when your customers feel valued, their loyalty to your brand will increase. Adding a special discount code like GAP did here only sweetens the deal.Subject line: Code GAPFALL is our way of saying thanks.
Wrap-up: Get to Know Your Customers Day email design
The first Get to Know Your Customers Day of the year is coming up on Thursday, January 21st! Prepare your emails now using the BEE email editor — a simple, free solution for email design. With these Get to Know Your Customers Day ideas in hand, you’re well on your way to creating better relationships with your customers this year.